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“Just went there yesterday to switch my internet service (down from $120 to $50!! I didn’t realize how much altafiber had jacked up their prices), and they were so quick and friendly, it was perfect! Literally took about a minute to pick up my new modem and router. Great experience!”
“Nick was phenomenal. He sat with me calmly and answered ALL of my questions. He made me feel valued and appreciated as a customer, NOT like another tech at a different Verizon location!! On a scale of 1-5, I'd give him a TEN!!! THANK YOU, Nick!”
“T-Mobile has fantastically always given me. Excellent customer service updated my gear and has no contract month-to-month subscriptions which allows the customer ultimate flexibility. I particularly recommend this location on North Bend. The staff here is highly professional and helpful.”
“They are kind to senior citizens, will help you with a written note if you are disabled, great with answering questions about your cellphones accessories and carrier service. Parking lot always has spaces. Heavily populated African America area yet you will see this location is in a thriving strip mall with plenty options and food, please people of all backgrounds come here, there is nothing to fear regardless of rumors of the neighborhood. This location has lots of customers and the employees are diversed nationalities and fluent in other languages. You may see people standing around for the store is small inside, very small, fear not and wait in your car, the patrons are nice people just say I'm waiting in my car, I'm behind that or this person, in most cases they will respect that you are next, but no one will wait for you concerning customers patrons so do your best to get back in line to enter store or come back on another day. ?”
“They allowed me to use a phone charger then showed me the benefits of switching to boost and I waited for a friend there and the staff was so nice to me and everyone who came in.”
“Always a good experience at this store especially when the dynamic duo is in I'm terrible with names but they will really take care of you! Thank you Kennedy and he whome i feel terrible for forgetting the name of! I really hope you get recognized for your above board customer service!”
“Josh, at the Kenwood location, assisted me with a transaction this afternoon, and also answered some questions about my account. As he worked, he explained what he was doing and sent me email confirmations. It was a very pleasant and productive experience! I would visit this location again??”
“Great customer service in this store! Why did I have to go to this store? No one online could help me unless I gave them a four digit PIN. Unfortunately, when they switched from Cincinnati Bell to AltaFiber, I was never asked to create a PIN. Their alternate plan when I called was to have me give them a copy of my driver's license! Does this sound like a potential for identity theft? If I had not received great customer service at the store, I would have cancelled. AltaFiber....get another, safer way to verify who you are before there is a huge identity theft problem!”
“A little disappointing this time. A few weeks ago the lady manager I spoke to about getting my sister who's handicapped a new flip phone I wanted to bring her in. She said that would be great purchase a phone an she'd get a iPad too. Yesterday the 7-1-2025 I met my sister there she is on fixed income to purchase phone. Chris waited on her and was very pleasant an helpful I told him what the manager had told me, he started setting her up and then learned you no longer could Honor that deal :( What a Disappointment
He wrote down my name number email as well. She got the phone we left.
Today I received email from Tmobile about something to sign, so I called the 800 number I was afraid to open it. I've had alot of emails from Tmobile that were scam
So I checked figured out it wasn't for me but it was for my sister. I thought to ask if and when Id get the refer a friend that the manager had told me about.?
And since he took my info that it was taken care of and done. Only to learn another disappointing fact that since I didn't fill out some kind of paper for it or anything that No I wouldn't get that either!??
Wow!Just Wow!! Nothing we were told about would be available to us wasn't Honored
I did message Chris today just to see if he did take care of the referral but haven't heard back from him.
I've not been with you very long I came from a bad experience with Verizon
And now all of this....
I can't believe you couldn't honor any of it for my sister or myself for bringing her.
Anywho it's very disappointing
Just needed to state the facts and how it feels an affects future deals
Thank you for your time.
Sincerely Robin Elliott ( and on behalf of my sister, Vivian Shay)”
“Adam, Adam the man to see if you have phone problem, he is the best man ever honest, experience and knowledgeable man.
he got me together in no time fixing my phone.
definitely I will always shop at his store”
“My husband and I decided to get new phones, and we were dreading the process of switching from old to new since we’re seniors and not extremely tech savvy; however, Taylor Dowty and Amber Bailey at the Winton Rd store made it so painless. They got everything set up for us, including my husband’s hearing aid app, and we went home with working phones! No tech issues or troublesome setup. They were both awesome!”
“This review is for Hunter specifically. We walked in planning to pick up our online order and set up our phones ourselves because we were used to in-store experiences at Verizon being so atrocious. Hunter was our rep and we were so so appreciative of the amazing service and knowledge. We would NOT have been able to set up everything Hunter did for us on our own. If Hunter is representative of TMobile we are very glad we switched carriers!”
“Great service, above and beyond my expectations. Mike and another co-worker helped us transfer our data from our old phones to new ones (no charge), helped pack up our old phones for sending back to T-Mobile for recycling and did this all with warmth and humor. They were great! To show you how much I liked their service, this is the first Google review I've written for ANY company.”
“Great experience. Josh was knowledgeable friendly and awesome. Would highly recommend going to this location and seeing him or honestly any of the employees. Fantastic!”
“I switched carriers from being a T-Mobile customer for 10 years to Verizon back in August and the service is great. However, I got a pixel 10 and I erase the esim which I've done that before and haven't had any issues reactivating service. However, this time they was unable to validate account via text and they could not help me remotely, which I think is pretty ridiculous considering that I was able to give them my account number and validate anything they asked me. Nevertheless we were able to go to the store and activate a esim with no problems and quite frankly it was really fast. I do appreciate their help.
Also too just a quick recommendation to Verizon corporate about the 1-800 numbers that you call. Please fix the phone calls where when you're talking to the person on the phone, there is like a 5-second delay and it's really aggravating. And you guys are constantly talking over each other, it's a recipe for disaster, which in my case it definitely was! and it shouldn't be required by your representatives to recommend a home insurance that covers everything in your house when you're having issues with your phone and you're not really happy with the service that you guys are providing at that point in time, I think it shouldn't be counted against them. I know most companies don't care but at least I'm going to put it out there, be part of the solution not the problem!
But the store was fantastic! Thank you again so much!”
Open 24 hours
209 Seventh St W, Cincinnati
Internet Service Providers
“Altafiber just came and installed our 2Gb up and 2Gb down service. Jerome was very attentive to our needs and got us set up quickly. He also explained everything very well. Highly recommended.”
“I love this place staff are very friendly quick at helping you and I truly love everyone’s energy especially the young lady that approached me yesterday the energy really made you know the care was there great job guys keep up the great work can’t say that too often anymore stay blessed”
“Great customer service from the on site team here.
I have stood by verizon and share my experiences positively. I do not understand why a 10+ year loyal customer has to pay more per month than a customer joining on their first day. What is your process for rewarding loyalty?”
“Stopped by on a whim to inquire about utilizing my 360 protection plan to fix my broken phone.
I was guided through the process by Andrew who answered all my questions and made the whole thing painless and quick. Thank you sir!
Highly recommend this location. I observed all the staff interacting with customers in a kind and calm manner.
Will be returning to this location for all my T-Mobile needs.
Again, thanks Andrew. You da man.”
“Went in to get the new Google 10, staff was very friendly, very helpful, very informative of the devices, great basic conversation while we waited. Very good place to deal with, at least the people that I encountered”
“*The rating is directly related to the people that worked at this specific location. They were all helpful and seemed to care ...
I've been dealing with AT&T and Verizon for almost a month now.
I got a new Verizon account and wanted to add my mom on my bill.
Simple and easy fix, right? Nope. After many hours on the phone, between both stores and the customer service has shown me that AT&T doesn't care.
After being with them for almost 10 years they simply wouldn't provide a code to port her number over.
She's in her 70s. She NEEDS to know that she's in good hands. AT&T WILL NEVER GET A PENNY FROM MYSELF OR OTHER FAMILY MEMBERS EVER AGAIN!
Thank God for the people at Verizon who did care and went above and beyond. She's back to feeling safe and secure again.”
“Nicholas Wildman did a great job helping me. I will be exclusive working with him moving forward as much as possible as a result of his outstanding customer service.”
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“I was in this Newport store today switching my WiFi and cell phone service from spectrum to T-Mobile and the customer service was very good. Minimal wait time and Ian was very knowledgeable about products and services. I ended up being able to get a iPad and Apple Watch today without any more money down and a low monthly fee for both! I’m very pleased with my switch!”