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“Have been dealing with Verizon for a few years now, first on a family plan then an Individual plan (I went from being under my parents to not, this isn’t a divorce story). To say the least, Verizon has made me feel like a rag doll, sliding in fees & charges anywhere they can. This last month they posted a $40 charge for loyalty?? Absolutely fed up I decided to try my luck with spectrum, I already have internet through them, having some PTSD from Verizon I was nervous but Torrie made it quick and painless, thanks girl <3 I now have internet and mobile through spectrum for a fantastic price and lovely service. Thanks!”
“Nick was phenomenal. He sat with me calmly and answered ALL of my questions. He made me feel valued and appreciated as a customer, NOT like another tech at a different Verizon location!! On a scale of 1-5, I'd give him a TEN!!! THANK YOU, Nick!”
“T-Mobile has fantastically always given me. Excellent customer service updated my gear and has no contract month-to-month subscriptions which allows the customer ultimate flexibility. I particularly recommend this location on North Bend. The staff here is highly professional and helpful.”
“They are kind to senior citizens, will help you with a written note if you are disabled, great with answering questions about your cellphones accessories and carrier service. Parking lot always has spaces. Heavily populated African America area yet you will see this location is in a thriving strip mall with plenty options and food, please people of all backgrounds come here, there is nothing to fear regardless of rumors of the neighborhood. This location has lots of customers and the employees are diversed nationalities and fluent in other languages. You may see people standing around for the store is small inside, very small, fear not and wait in your car, the patrons are nice people just say I'm waiting in my car, I'm behind that or this person, in most cases they will respect that you are next, but no one will wait for you concerning customers patrons so do your best to get back in line to enter store or come back on another day. ?”
“Went in last week coming from spectrum and was able to get more benefits on my plan and even though it was near the price of what i had with spectrum i’ve never had better service”
“Cut the Spectrum cord, started with altafiber internet and it couldn't have been easier. Stopped in their tech-bar store by Kenwood Mall and got a self install kit, downloaded the eero app, followed a few prompts and like that am up and running. Service was friendly enough and zero in-store wait time.”
“They allowed me to use a phone charger then showed me the benefits of switching to boost and I waited for a friend there and the staff was so nice to me and everyone who came in.”
“Great customer service here and 100 times better than the 800 number!! Will is the best and very helpful. It is so nice to talk to someone like him in person that is ready and willing to help you.”
“Brit is an angel. After several of days without a phone she saved the day and my sanity lol thank you!!! This T-Mobile store had wonderful customer service, so clean, and they were so incredibly helpful.”
“Adam, Adam the man to see if you have phone problem, he is the best man ever honest, experience and knowledgeable man.
he got me together in no time fixing my phone.
definitely I will always shop at his store”
“My husband and I decided to get new phones, and we were dreading the process of switching from old to new since we’re seniors and not extremely tech savvy; however, Taylor Dowty and Amber Bailey at the Winton Rd store made it so painless. They got everything set up for us, including my husband’s hearing aid app, and we went home with working phones! No tech issues or troublesome setup. They were both awesome!”
“Paige is a master at her craft and helped me with my old phone and new one. Paige knows everything about any phone. When I thought I was going to lose all of my pictures and basically everything…she came to my rescue! She’s respectful, knowledgeable, patient, kind, funny and always a smile. I highly recommend going to see this young lady for any troubles you have with any device!
Jen”
“This review is for Hunter specifically. We walked in planning to pick up our online order and set up our phones ourselves because we were used to in-store experiences at Verizon being so atrocious. Hunter was our rep and we were so so appreciative of the amazing service and knowledge. We would NOT have been able to set up everything Hunter did for us on our own. If Hunter is representative of TMobile we are very glad we switched carriers!”
“Great service, above and beyond my expectations. Mike and another co-worker helped us transfer our data from our old phones to new ones (no charge), helped pack up our old phones for sending back to T-Mobile for recycling and did this all with warmth and humor. They were great! To show you how much I liked their service, this is the first Google review I've written for ANY company.”
“I love this place staff are very friendly quick at helping you and I truly love everyone’s energy especially the young lady that approached me yesterday the energy really made you know the care was there great job guys keep up the great work can’t say that too often anymore stay blessed”
“Great customer service! I consider myself pretty tech savvy but a recent update put some garbage on my lock screen I could not figure out how to remove. I came in today and looking for help with this issue and Rebekah was amazing. It took about 20 minutes to figure out and I appreciate her persistence. Thank you!”
“Great customer service from the on site team here.
I have stood by verizon and share my experiences positively. I do not understand why a 10+ year loyal customer has to pay more per month than a customer joining on their first day. What is your process for rewarding loyalty?”
“Stopped by on a whim to inquire about utilizing my 360 protection plan to fix my broken phone.
I was guided through the process by Andrew who answered all my questions and made the whole thing painless and quick. Thank you sir!
Highly recommend this location. I observed all the staff interacting with customers in a kind and calm manner.
Will be returning to this location for all my T-Mobile needs.
Again, thanks Andrew. You da man.”
“At least once a year, we lose service for several days because Altrafiber will not bury the optic line deep enough to avoid being sliced/damaged. We have to wait several days to get Internet back on, and then several months before somebody buries the line an inch and a half deep into the soil. The tech that restored service on April 14, 2025 was excellent, very accommodating, so that added another star.”
“Went in to get the new Google 10, staff was very friendly, very helpful, very informative of the devices, great basic conversation while we waited. Very good place to deal with, at least the people that I encountered”
“*The rating is directly related to the people that worked at this specific location. They were all helpful and seemed to care ...
I've been dealing with AT&T and Verizon for almost a month now.
I got a new Verizon account and wanted to add my mom on my bill.
Simple and easy fix, right? Nope. After many hours on the phone, between both stores and the customer service has shown me that AT&T doesn't care.
After being with them for almost 10 years they simply wouldn't provide a code to port her number over.
She's in her 70s. She NEEDS to know that she's in good hands. AT&T WILL NEVER GET A PENNY FROM MYSELF OR OTHER FAMILY MEMBERS EVER AGAIN!
Thank God for the people at Verizon who did care and went above and beyond. She's back to feeling safe and secure again.”
“We only waited about ten minutes and I was helped right away. My issue was immediately taken care of and I was on my way. I definitely recommend this Spectrum store!”
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“I was in this Newport store today switching my WiFi and cell phone service from spectrum to T-Mobile and the customer service was very good. Minimal wait time and Ian was very knowledgeable about products and services. I ended up being able to get a iPad and Apple Watch today without any more money down and a low monthly fee for both! I’m very pleased with my switch!”