“A few weeks ago we came to buy a Samsung S22 that was on sale. They still had some in stock! The young women who helped us offered to activate the S22 and transfer our software from the old phone to the new one (we are both 72). We left with a fully functional phone. What a great service oriented phone store !”
“My sales rep,was very helpful and informed. Convinced me to buy a high, quality phone which is a much better fit, for me and my business. And made me feel welcome to the Verizon family.”
11AM - 6PM
2895 Dixie Hwy, Crestview Hills“Both Chris employees were super helpful through the phone process and were patient about merging my fiancé and I information into one. We were there for about three hours trying to get everything to sync right with all the phones and the phone company. The Chris with the DC shoes was super helpful and explained the whole process.”
“Had tried to make bill payment by phone. Spent 45min with customer service and they couldn’t get it done. Made a call to Kenwood store. Andrew answered the phone and took care of me in 5 min. Quick & friendly customer service is hard to find these days. Thx agan from WW.”
“They allowed me to use a phone charger then showed me the benefits of switching to boost and I waited for a friend there and the staff was so nice to me and everyone who came in.”
“Good prices, honest people and a nice store. He helped me go over device prices and was honest about the devices comparability and compatibility. I'll be back for sure.”
“We want to commend the service we received from Calista Harvey on 8/3/23. We came into the store after having a very unsuccessful and irritating call to the Alta Fiber Customer Service. Calista welcomed us warmly, and immediately tried to understand our issue with our landline. Apparently, when certain callers try to call the landline there is no ring heard on their end. After attempts to try to solve our problem, she became aware of our “Reveal 8” involvement with our copper wiring. We all came to a conclusion that satisfied us. She is an employee to be proud of!!”
11AM - 6PM
6465 Glenway Ave, Cincinnati“Great service, above and beyond my expectations. Mike and another co-worker helped us transfer our data from our old phones to new ones (no charge), helped pack up our old phones for sending back to T-Mobile for recycling and did this all with warmth and humor. They were great! To show you how much I liked their service, this is the first Google review I've written for ANY company.”
“Andrew was exceptional. I had some real off hand questions and a situation that could have easily been mishandled or misunderstood and he knew exactly how to help me, even giving me step by step instructions on a resolution. Very confident and knowledgeable given my unusual conundrum.”
11AM - 6PM
8541 Winton Rd, Cincinnati“I had Verizon, but T-Mobile was offering better phone deals for my business! I switched today, as their rate plans and phone deals were way to great to pass up! Go see Amber or Dexter they will get you right.”
“They are kind to senior citizens, will help you with a written note if you are disabled, great with answering questions about your cellphones accessories and carrier service. Parking lot always has spaces. Heavily populated African America area yet you will see this location is in a thriving strip mall with plenty options and food, please people of all backgrounds come here, there is nothing to fear regardless of rumors of the neighborhood. This location has lots of customers and the employees are diversed nationalities and fluent in other languages. You may see people standing around for the store is small inside, very small, fear not and wait in your car, the patrons are nice people just say I'm waiting in my car, I'm behind that or this person, in most cases they will respect that you are next, but no one will wait for you concerning customers patrons so do your best to get back in line to enter store or come back on another day. ?”
11AM - 6PM
7757 Kenwood Rd, Cincinnati“It was awesome! He made me feel welcomed! Not like another T mobile! He put on my screen saver it was in stock! I have insurance so its free to replace! Other store said some Lies to me Lol I will go back to this Store he is a Rock star! Forgot his name but Yah know who I seen! Peace”
“Outstanding staff members. Marc, Thomas, and Brett were so patient with me while transferring information from one phone to another. Will be coming to this specific location whenever I have a question or concern.”
11AM - 6PM
2731 Edmondson Rd, Cincinnati“Great place! Left the store as a very satisfied customer. Donovan’s (sorry if I spelled his name wrong) and the two ladies that were there energy was AWESOME. 10/10 recommend this store!”
11AM - 6PM
5048 Delhi Rd, Cincinnati“Great deals and staff. In and out if not to busy in 15 mins. Got my wifi through them on a sweet deal for $25 a month, but that was a grandfathered price on when, I purchased. Buying case and screen protectors from them cost a bit more, but lifetime replacement is worth the like $15 more.”
10AM - 5PM
6211 Glenway Ave, Cincinnati“My protector was cracked on my phone. Walked in and was immediately greeted with a smile and hello from Brad. Gave excellent customer service and had me in and out in no time. Thanks Brad. Appreciate your help.”
“If you wear or have a friend or family member who wears hearing aids, please read this post. I just bought a new T-Mobile phone and was unsuccessful at getting the unit to pair up with my Bluetooth Phonak hearing aids.I stopped in at the T-Mobile in White Oak @ Cheviot and North Bend Roads for assistance in there. The 2 gentlemen that were working, Zach and KJ, were EXTREMELY helpful and when I left the store the aids were paired up. It was a very helpful and pleasant experience.Thank you, gentlemen,Ron Bova”
11AM - 6PM
218 Calhoun St, Cincinnati“I had to go in and get a repair and I got amazing customer service from Taylor!!!!! Everyone in there was so friendly and talked to me and everything and I was in and out very quickly. Definitely recommend and will definitely go back!!!!!! Thanks to the amazing staff that were in there today!!!!”
“Employees nice. Immediately welcome and offer to help. Negative is no parking with UC back in class. Have to drive around to find a place, depends on how long you're in the store can be expensive.”
“Spectrum services are expensive but Robb in the Edgewood Ky office and Ashley S in customer service for internet tech support were very helpful recently. Overall a very good experience getting a new modem and hooking everything up.”
“This store was night and day different from the Western Hills store. Greeted right away, helped right away... Will was super patient and thorough about getting my data transferred to my new phone. Highly recommend this location!”
11AM - 6PM
7790 Montgomery Rd, Cincinnati“My family and I have been a long time customer of Verizon. We have been happy with their service. I wanted to specifically leave a review regarding my experience at the Cold Spring KY store. My dtr and I went in to take advantage of the holiday offers that were being advertised. I was interexted in a smaart watch due to medical conditions that i have. Our rep, Hanz, greeted us professionally as we arrived. To say the least, he went above and beyond explaining options not only a watch appropriate for my needs but also finding one that would fit the holiday promotions. He was very patient, even calling in to the customer service dept for us to make sure that my family of 5 cell phones xharges were at the most beneficial financially. We did spend some time at the store to achieve our goals, but it was absolutely well worth it. Hanz took his time, patient and kind the entire time making sure that our needs were met. I was very appreciative of his kindness and assistance. Verizon offered great deals, but Hanz will always be the store rep we will deal with with my family's future needs! Thank you Hanz!”
Open 24 hours
209 Seventh St W, Cincinnati“The customer service in this establishment was a top example, of what customer service is about! I felt appreciated and respected. The facility was clean and the other workers were very kind.”
“I just want to say that I'm absolutely Blown Away with this location, and company. I left Verizon after 15 years bringing four lines with me I had two of the best people helping me and making me feel comfortable along the way! I just wanted to say that some people don't give the Reps enough gratitude and I just want to say that you guys rock thank you for making my life a little bit easier with a new Fresh Start! Four brand new phones brought over my same lines and it is less than what I was paying for Verizon just blows my mind how much money I've been wasting at Verizon and the company is not all thatBravo Glenway!”
“Excellent and friendly service. Eric and Josh both helped me out immensely and entertained me the whole time. Couldn’t recommend the store or Eric or Josh enough.”