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“I walked into the spectrum store with my broken phone expecting the worst. I walked out with a new working phone and the cost was very reasonable. Great experience.”
“Nick was phenomenal. He sat with me calmly and answered ALL of my questions. He made me feel valued and appreciated as a customer, NOT like another tech at a different Verizon location!! On a scale of 1-5, I'd give him a TEN!!! THANK YOU, Nick!”
“I came here with a problem with my phone, and he resolved it for me. I currently use T-Mobile, but I’m thinking of switching to Boost Mobile because I like the customer
service here.”
“I went there to fix my samsung z fold 3 it needs both lcd he fixes them and had me in my way after my friends recommended him to me, fast and greatest i ever aeen.best place in town i came to visit and needed my phone thank you so much adam you came through”
“Cut the Spectrum cord, started with altafiber internet and it couldn't have been easier. Stopped in their tech-bar store by Kenwood Mall and got a self install kit, downloaded the eero app, followed a few prompts and like that am up and running. Service was friendly enough and zero in-store wait time.”
“Great customer service here and 100 times better than the 800 number!! Will is the best and very helpful. It is so nice to talk to someone like him in person that is ready and willing to help you.”
“My phone was filled with viruses and the person there helped me and taught me how to protect my phone. They also helped with my service and bugs with the phone. Good service”
“Went in last week coming from spectrum and was able to get more benefits on my plan and even though it was near the price of what i had with spectrum i’ve never had better service”
“Brit is an angel. After several of days without a phone she saved the day and my sanity lol thank you!!! This T-Mobile store had wonderful customer service, so clean, and they were so incredibly helpful.”
“I recently purchased a new pixel 10a phone and needed a case and screen protector. I called Amber B. and she said she had one at her store. I drove to the store and was greeted by Amber and she had my case, protector and charger brick waiting for me. Her associate, Taylor Havlin took over from there. Taylor got my merchandise and installed the screen protector and case. I also got a 25% discount! This shows how important physical stores are. I was able to get what I needed that day and have it installed by a professional all because there was a physical store that I could go to, not on line.
Both Amber B and Taylor Havlin were professional and really knew their business. T-Mobile is lucky to have them as employees and I am lucky that there is a physical store for me to go to.”
“Hannah at this store treated us with a truly positive mindset and a cheerful attitude. As our family of three switched from Verizon to T-Mobile, she worked hard to resolve several tricky technical issues and actively looked for additional solutions or promotions that could benefit us. I was particularly impressed by her proactive and attentive approach; rather than waiting for us to ask questions, she took the initiative to guide us and carefully explained each step of the process. I hope the store treats this employee in a manner that reflects her excellent service.”
“Paige is a master at her craft and helped me with my old phone and new one. Paige knows everything about any phone. When I thought I was going to lose all of my pictures and basically everything…she came to my rescue! She’s respectful, knowledgeable, patient, kind, funny and always a smile. I highly recommend going to see this young lady for any troubles you have with any device!
Jen”
“I had the most amazing experience at the Glenway T-Mobile.. Taylor walked me through the lost phone process. She didn’t leave my side. Now that’s true customer service. I would definitely recommend that T-Mobile and ask for her.”
“After the initial online setup I went into the store and I'll tell you I've been with a few carriers and the people at this particular location (Kenwood Ohio) where the most helpful and polite.
And although they were stressed because of the closure due to the weather,they really went above and beyond! I really really really really really really recommend this location and the people there . By the way I'm an old guy and most of the customers there were old so it was funny to see everybody being taken care of.in a helpful manner.”
“I have to say I was dreading this visit as my phone was almost ten years old. But, it so easy. It was a fantastic experience. From the time when we walked in the door when Mr. Damian greeted us and started taking care of us, and Mr. Steve, the store manager working and putting together the packages that best suited us. For those that are a little bit older like myself and hesitate for the electronics upgrades, cause of all the aggravation, I would recommend this store highly, very professional, very courteous, fantastic experience.”
“My husband and I visited the Clifton location a few days ago and got nothing but the best care we had to go back and forth on the phone for at least a hour with out old cell company and Anthony and his manager was nothing but patient and understanding we switched with no issues and definitely will be dealing with just them from now on. Thank you to Anthony and his manager (did not get his name) for all you did to help us”
“I had a great and very professional experience with Jared. I got the best deal I could find and feel really good about switching over to Verizon. Would recommend stopping by in store and asking about your options.”
“Anevay was amazing and she made the process of getting internet and mobile service so much easier! She explained all my options really well and was very kind throughout. Thank you!”
“Pauletta was great and had me in and out in under 10 minutes with new internet service. Altafiber lied to me and was trying to make me wait 1-2 weeks to get service. Thanks Pauletta!”
Open 24 hours
209 West 7th Street, Cincinnati
Internet Service Providers
“Pachi was awesome. I made a mistake and Pachi was so understanding and helpful. They resolved my issue quickly in such a kind, constructive, and respectful manner. This was the best costumer services I have received in a long time. I would love to speak with Pachi for further support. Thank you Pachi!”
“Alex assisted us in changing our phone carrier to verizon, as well as adding a smartphone and tablet. She is very knowledgeable and extremely helpful. I will be requesting her (if she is available) for any future visits.”
“The young lady was extremely helpful. Even with my disability everything was broken down for me so that I was able to understand. Very polite and knowledgeable about the different products and bundles. I was satisfied. Thank you so much.”
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“My experience at this location was excellent! Ian and Amos exceeded my expectations and they were very kind and patient enough to stay after hours to help make sure I left with service on my phone. Thank you!”