Hardware Stores in Hilliard, OH

“I came in last minute right before they closed, which I hate to do but I didn’t have a choice. The guy at the counter was very helpful very patient and I got the right part for what I needed even after I called back and double checked twice they were still very patient with me and super friendly.”

“Had such a positive experience visiting this ACE location! The staff was very friendly and knowledgeable about our questions and projects.We also purchased a Traeger and cannot say enough nice things about Mike! He was super knowledgeable about the product and helped us decide between two models. He also told us about the free assembly option with ACE that we didn’t know about and he got it to us (and personally delivered it!!) ahead of the timeline we were expecting so we had the weekend to grill!Great customer service all around and as someone who is super overwhelmed by hardware stores, I look forward to visiting ACE for future projects — I know I’ll be taken care of!”

“Eric from the lumber department was so knowledgeable and gave us exactly what we needed to build the foundation for our home gym. He really took his time and helped us a lot. Thank you Eric!!”

“I went to Lowe's in Hilliard again for some paint. Bryan K. was working in the paint center all by himself and he masterfully waited on 3 customers simultaneously, including me. He went above and beyond to ensure all of my questions were answered. He provided the same high level customer service to the other two customers as well. One customer was waiting patiently while a bucket of paint was being mixed or stirred in a high powered machine. Another customer was asking question about the various types of paint and trying to select the perfect color. I was there to get a sample of floor paint. Bryan has years of experience and endless knowledge and it shows! Somehow he even managed to get all 3 customers, including me, to briefly chat with one another. That's not the norm for me. I actually enjoyed this experience. Bryan answered all of my questions and even prepared a color sample that he painted on a wooden stirring stick. He hand wrote the brand of paint and color information on the stick in case I returned to purchase in the coming days. He also answered all of my questions regarding paint removers. I had never met Bryan before, but I will definitely seek him out if I return to Lowe's in Hilliard. I had passed several other associates that treated me as if I was invisible, but Bryan was able to turn my experience around and I couldn't be happier. I've said it before and I'll say it again - great customer service is just as important, if not more important, to me as the product or service I am browsing or purchasing.”

“Savannah and Shantell were working at the customer service desk when I arrived to pick up an order that wasn't quite ready. They were careful to make sure the order was accurate and even hustled to grab the last few items for me. Both were very helpful and friendly! I've been a loyal home Depot customer for years but this is the best customer experience I have had. Whoever made the decision to put them in customer service, you need a raise as well.”

“In and out! Had a painless experience at this Home Depot location in Hilliard. Located the items we needed online to confirm stock and pricing, asked an employee about their location (he named the exact aisle), then purchased them. Spacious store, clean store that wasn't too crowded. Conveniently located off the freeway exit. An overall smooth experience.”