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8:30AM - 4:30PM
136 N Water St, Kent
Internet Service Providers
“I cant speak high enough of this locations Customer Service! Specifically, Nicole who helped me switch my account from a competitor which also included Internet and service. I was on a time crunch that day and with Cole’s help, they were able to get me all squared away in just enough time! They truly worked together to make it happen. Nicole is the kindest representative I’ve ever worked with I felt so safe and comfortable with her advocating for me!”
“Chris helped me and my family out get switched over from att and was super helpful and professional during the process. Highly recommend the Streetsboro T Mobile if you’re trying to switch your service provider”
“The manager Christian and his fellow co worker were great at explaining everything and helping me do my 360 protection replacement for my phone. both were very professional and very thorough with answering all my questions.”
“Everyone at this location was absolutely wonderful and so helpful, especially the worker who helped me ( I think his name is Josh? So mad at myself that I cannot remember!) I was eligible for an upgrade per my plan and had visited another T Mobile location in the same day before coming to this one. At the other store, they sort of shooed me out, not even looking up my plan information or anything about me at all and told me I would not be eligible for an upgrade due to a crack on the back of my phone. This location was so wonderful and took the time to explain everything to me and made sure I got my upgrade, just like I was told after switching plans. Thank you to everyone at this store!”
“Normally I have the worst luck with my phones being able to be saved & fixed, and I just loose everything. I couldn't get my phone to come on, reboot, NOTHING!! Dawn at the Arlington plaza store was able to get it going within minutes, & even got me a new screen ordered since mine is cracked, & I had completely forgotten that I have insurance on the phone. This location has great service, & the employee's are very helpful, & very polite. Highly recommend this location.!”
“Need a iPhone and called they have it showed up 20 mon later had new iPhone a discount for the loyalty of calling and showing up he was actually surprised walked out with my cash paid iPhone”
“ALEX IS A G!!! I was so worried about how i was going to get service because I had lost my info, and he noticed how emotional I was. He helped me so much and he helped my roomate so that we didnt have to worry anymore. He noticed our issues, addressed them to us, and help us go home happy. WE LOVE YOU ALEX. If he hasn't gotten a promotion yet then he needs one. He was so kind and amazing to us, I almost fell for him lmao. If you dont know which im talking about, he has long black hair and snatched waist and just an amazing personality.”
“I have to thank Jeff and Jordan, VERY VERY VERY HELPFUL. I am a T-Mobile customer. I had an issue with another customer on Verizon's network, somehow they had bought a phone and it seems that they did not pay their bill or this was some kind of fraudulent activity with the same hardware IMEI number as my phone. Long story short this meant that my phone ended up on Verizon's block list causing me to no longer be able to activate my phone on any carrier. My phone was stuck in SOS mode on T-Mobile service. T-Mobile could not fix this issue. I contacted Verizon support over the phone and finally after many many calls and many many hours... actually 2 days of working on this, the guys at the Verizon corporate store here were able to look into the issue for real. Everyone else at Verizon was extremely unhelpful. Especially in their call center for support. These guys here helped me immediately with no questions asked and they trace down as much information as they possibly could get that day. Just one day later they had the whole situation fixed somehow. I thought for sure that regardless of the situation, it was going to take many days. Unfortunately I had already bought a new phone, but this did then allow me to trade this in at the Apple Store for trade-in credit. Yes, this issue prevented me from activating the phone AND trading it in. My phone was a brick, it was a really bad situation.
Thank you guys so much you were unbelievably helpful when the rest of Verizon support was not!!!! It means a lot to me.”
“Sam at Verizon was very helpful and knowledgeable And helped me upgrade 2 phones and also helped me with promotions which saved me a ton of money off my bill! 10/10 recommend this location and sam”
“Even though when I got there they had 6 people in line before me, the employees that were there got everyone taken care of so quickly. I expected to be there for at least an hour but it only took like 20 mins.”
“CSR'S went above and beyond to help solve my problem, which is the first time I had one! It was software related. But replaced my phone (under warranty) just on case! I guess I am one of the lucky ones with Verizon!”
“I had excellent customer service from Jameira! She was knowledgeable and friendly! Jameira was professional and courteous! I have never received such remarkable customer service before! She is awesome!”
“Went here for an interview. Was given specific instructions where to go, park, and enter the building. Ended up landing the job. So I feel inclined to give five stars. :D”
“As a Dish Network Technician to most of north east Ohio's surrounding area's atleast at the Technician's level for my guys and I we try to provide the highest possible level of customer satisfaction in the industry especially with the award winning technology that Dish customers have the access to as well as our service, pricing, packaging, ect... We try to pride ourselves to be the best in the industry of TV and soon to be wireless. I highly recommend making the switch to Dish not only as a Technician but as a customer myself!!!”
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“Couldn’t be more pleased that I went to this store to get help getting my bill down. They worked with me. They were informative and courteous, and I really appreciated the fact that they helped me save a little money. I’ll be sending my friends.”