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“Excellent experience! Gavin helped me with selecting my new phone, helped me save money on Internet and clearly explained features I had questions about. He was very knowledgeable, professional, and friendly. Thank you!”
“I switched over to T-Mobile a couple of weeks ago and I have to say, by far the best service I've ever been on!
Thank you Chris for being so great and walking me through everything. Love the fact you went above and beyond to make sure we were satisfied with this process. Definitely recommend T-Mobile and I definitely recommend the one in Streetsboro.”
“I was able to get a new service started very quickly and the associate was very friendly and knowledgeable. The only downside is it was hot in the store (thermostat read 76, with air not on until 80) so I was warm and borderline sweaty by the time I left.”
“I worked with Tex during my visit. He was great! Professional, courteous, and he took time to make sure my elderly mother understood her new phone before we left. Thanks for the outstanding service!”
“Normally I have the worst luck with my phones being able to be saved & fixed, and I just loose everything. I couldn't get my phone to come on, reboot, NOTHING!! Dawn at the Arlington plaza store was able to get it going within minutes, & even got me a new screen ordered since mine is cracked, & I had completely forgotten that I have insurance on the phone. This location has great service, & the employee's are very helpful, & very polite. Highly recommend this location.!”
“Alex did an amazing job helping me today really appreciated it !! If you need a new phone or your looking to upgrade I would recommend coming here 10 times outta 10🙌💯”
“After getting a new piece of Hardware I asked if one of the customer service guys if there's anything he could do to bring my bill down. I was paying over $300 a month and I've been with Spectrum for 25 years. He looked into it and brought my bill down considerably. Forget trying to do it online I'm going to go into the Spectrum store to get help from now on. Five stars to this guy who helped me.”
“CSR'S went above and beyond to help solve my problem, which is the first time I had one! It was software related. But replaced my phone (under warranty) just on case! I guess I am one of the lucky ones with Verizon!”
“Customer service is absolutely AWESOME! I called verizon earlier & after being on the phone for over 2 hours, they were still unable to fix the problems I was having. I went to this store in Streetsboro & they had the 3 issues fixed, in less than 30 minutes. They were so polite & professional. Jameira & Maia are 2 beautiful ladies & helped me immensely....thanks again ladies!”
“I was missing my modem for when I ordered my service to a joint account (I believe there were communication issues when I called the general Spectrum Customer Service number) and luckily the workers here helped me immediately. I was struggling for days trying to figure out what happened but one of the workers (Alex I think?) helped me get a new modem in just a few minutes. I appreciate the quickness and the workers help!”
“Dane is the manager and from he on down through the staff.It is the best experience i've had in a store of that kind . With me and with everyone else in the store that I could eavesdrop on their conversation, they were professional patient and kind. If I had been able to map out my experience at the store before I entered it would not have gone as well as it did in reality.”
“I had excellent customer service from Jameira! She was knowledgeable and friendly! Jameira was professional and courteous! I have never received such remarkable customer service before! She is awesome!”
“As a Dish Network Technician to most of north east Ohio's surrounding area's atleast at the Technician's level for my guys and I we try to provide the highest possible level of customer satisfaction in the industry especially with the award winning technology that Dish customers have the access to as well as our service, pricing, packaging, ect... We try to pride ourselves to be the best in the industry of TV and soon to be wireless. I highly recommend making the switch to Dish not only as a Technician but as a customer myself!!!”
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“Jeff was amazing to work with. He made the process of getting a new phone fast and easy. Transfered all my pictures and took the time to show me how to use my new phone. This was the best experience I've ever had at a phone store. I'll only shop here from now on.”