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10AM - 6PM
5714 Mayfield Rd, Lyndhurst
Printing Services
“Extremely friend staff, I use them all the time for Amazon returns and sales. They even have a station where you can self scan and drop your items in a box to return to avoid the line. Sometimes I feel like I'm the only one who uses it which is a plus for me since it means no waiting, it also does give you a drop off receipt too!”
“OfficeMax, Willoughby, OH great representative of customer service for their company, very friendly, helpful, and knowledgeable workers there, makes you feel valued as a customer.”
“I’d like to thank David for helping me out finding an international charger. Being an expat here, it is difficult to understand and find things. But, Dearest David, was so kind to work out of his way to help me out!! So kind and so helpful. I hope the company gives him a good raise not just a basic appraisal . Thank you David”
“We have used DMS for a number of different printing projects and they never disappoint. From business cards, custom notepads, Post-it notes, they can do it all! If your business is looking for high quality printing at a fair price, give them a call.”
“I’ve worked with the team at Xpress off and on for many years. When I agreed to take on a freelance project, Xpress was the first place I contacted. Why? Because I trust them and respect their expertise. John and Kerri are pros at project management. Communication was top-notch whether it was to clarify part of the order, trouble shoot production issues or send a timeline reminder email. John offered product recommendations that were quality and budget-friendly. Kerri set me up with a production schedule as well as all of the templates and specs for each piece. It’s refreshing to work with an organized print-shop. They’re local, community focused and well, simply a pleasure to work with.”
“Great service! Great price! Very impressed!Thanks for your attention to detail!!!I’ll call you next month for my next order.Jeremy is an asset to your team!”
“Worked there. People are great and have beautiful quality items but working needs some help. The communication but far and the organization needs to get it together”
8:30AM - 5:30PM
18 N Main St Floor 3, Chagrin Falls
Printing Services
“The team did a phenomenal job on the business cards. Thank you so much. The customer service was outstanding and the price was unbeatable. I will refer you to all my contacts!”
“Excellent customer care !! It’s pouring rain Today and I had to buy bulky and heavy items. The manager was kind enough to walk out in the pouring rain with me to help me bring my items to my car! Above and beyond is appreciated always thought I would shout out!”
“Greatly exceeded my expectations. Our all volunteer non-profit needed a small run of a booklet and frankly, we didn't quite know what we were doing. Image Concepts took what we gave them and turned out an excellent product (in equally excellent time). They even managed to remedy our last minute glitches without blinking an eye. Gave us the lowest bid and highest quality at the same time.”
“I have been forgetting to write a review. However, I have to say that my transactions at this store haveu always been a pleasure, be it 5mins or more.
They never make you wait. Always polite and amiable. I not only wish to commend their customer service, I would also like to compliment the person in charge of this location. Instilling the correct attitude and values of an Establishment to succeed and uphold its Brand Name.
I say this especially since I have had a very unsavoury experience at another UPS store which honestly took me by surprise since I went in there assuming I would receive similar service as i do at your Store on Cedar Road. I was indeed disappointed to say the least!
I therefore, once again wish to thank ALL at your store for making it a welcoming place to go to in order to get the job done!
THANK YOU!”
“I had a great overall experience. My print order was correctly done, ready on time, and the online checkout process was simple. The only objection I had was that Officemax prices were better on copies.”
“Every time I've used this office, they've gone out of their way to be helpful and kind. Whenever I have a bulky or awkwardly shaped item that the p o can't deal with, I come right here. I've used them for over 5 years for many printing and shipping issues. They always go above and beyond to help me get the job done!”
“Extremely customer friendly staff. Always willing to help with anything including giving a hand to carry heavy packages in or out. Always provide you a great service with smile”
“We've shipped with Falls Pak & Ship a number of times, and are delighted that they're near our office. Excellent work. Thanks so much, Scott and team!”
“Love the location and all it offers . New Addition Aaron is Very knowledgeable, friendly, efficient and ALWAYS PROFESSIONAL. Knows the customer by name. A great asset to this establishment. Highly recommend this location.”
“The store was well organized and clean. The assistant asked what I needed when I walked in the door, escorted me to the self-serve large scanning equipment, and then to my surprise immediately proceeded to perform the 3 scanning jobs herself as I must have appeared unfamiliar with the machines. I really appreciated the young lady's assistance, and she didn't miss a beat as she occasionally stepped away to help other customers as needed. Her name was not on the receipt for my Saturday 3/16 visit at 3:36p, but I couldn't thank her enough for being professional, friendly, and knowledgeable about the proper scanning settings to make sure my architectural scans were legible and complete!”
“Mr. Christian was very professional and helpful I was very grateful n satisfied with his service . Helping me out he was very kind, polite, pleasant
Sincerely,
Renee Moore”
“I've worked with Ken and Katherine on both personal and work projects and they have both been extremely helpful and make sure the job is done right and when I need it by. Thank you both!”
8:30AM - 7PM
12600 Rockside Rd, Garfield Heights
Printing Services
“Always helpful, but things seem to move a little slow. Other UPS stores have self tag/ship kiosks and I'm wondering if they should add that to make it faster for people to get out with their Amazon returns.
Thank you for always trying to help us as much as possible”
“I return things a lot , so i'm here often . The employees are extremely nice and friendly . Even when there are long lines , the employees get you in and out :)”
“The excellent customer service provided by Robyn and Parker was awesome. We had a lot to ship and they did it incredibly well and with patience. Greats assets fot this UPS store in Mayfield Heights(?) in Ohio. Great UPS to use!”
“Nick, who I see often, is awesome. On top of his game, always has something valuable to say to help me with what I am doing, always super friendly and nice. Really want to commend his approach and professionalism.”
“I loved my senior pictures! Mark, the photographer, was so much fun to work with. His poses were great and the sets/backgrounds were beautiful! Looking at the gallery everything is amazing!”
“Bryce from the Solon shop went above and beyond to help me out earlier this week. I had some trouble with file formatting for my print, but he was extremely patient, kind, and took care of business in a very professional way.
I can’t thank Bryce enough for the service and attention.”
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“I got an instant camera developed with prints. Didn’t take very long, reasonable price, the quality of the printed photos was beautiful, friendly helpful staff in person and over phone. I’d definitely return to print more!”