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“Devonte was great! He was patient and explained everything with great detail. Amazing personality! Will be visiting here and doing business here in the foreseeable future.”
10AM - 6PM
6573 Pearl Rd B, Parma Heights
Electronics
“S/O to Moe for helping me through the process and getting me exactly what I wanted and needed just in time for Christmas. Fully legit and great devices Thanks again Moe.”
“Great service, expert knowledge & incredibly partnership-oriented. Rare to find all three in one shop these days. Will definitely be back for future project needs.”
“I got a great deal on the phone and tablet I bought. If ever I have any issue I always go there guy there help me every single time .place is clean and very patient service very helpful..”
“I love this store the very best best people who take care of you very nice also ❤ imma always be there costumer thank you very much my daughter was very happy with her phone XOXO you guys made her day she loves her phone ?”
10AM - 7:30PM
9745 Lorain Ave, Cleveland
Electronics
“Lou was such a godsend... He was fast efficient friendly was going through loops to try to help me while customer service was failing me. Go to them for honest straight to the point help!! Will definitely be going in store for all my future transactions”
“Awesome guy great, customer service outstanding understandable amazing never had better customer service than him. I don’t know what the lady Kelly talking about. He’s wonderful. Never had an issue and Kelly. If you came to the guy with an attitude, he have to treat you back with the attitude, you will never get better customer service than him. I went to Broadview and Pearl and I went to the other pearl store they never treat me better than him thank you Abe. You was wonderful.”
“Ihad a very fabulous experience at Metro by T-Mobile! Sree was absolutely amazing — very professional, patient, and friendly. From the moment I walked in, Sree made sure I felt welcomed and taken care of.
Sree clearly explained how to use the myMetro app, how the Tuesday offers work, and helped me understand all my plan options so I could choose the best one for my needs. There was no pressure, just honest and helpful service.
The whole process was smooth, quick, and stress-free. I truly appreciate the excellent customer service Sree provided. I highly recommend this location and especially recommend asking for Sree if you visit!
Keep up the fabulous work!”
8AM - 5:30PM
5300 Train Ave, Cleveland
Electronics
“Kirk has always had what we have needed for batteries at a good price. But their crew was always gruff and grumpy. However, in the last few visits, they have really turned around their attitudes and service.
We've always shopped here for batteries but now can do so without dreading our interactions!”
10:30AM - 6PM
17016 Madison Ave, Lakewood
Electronics
“Nick's guidance was very helpful in providing solutions I hadn't thought of prior to walking in the door. He thoroughly explains how to get the most for your $$$ no matter the budget. I highly recommend his service. I know I'm headed back when needed.”
“It's a nice store with great customer service.the plans are affordable however the company charges 5 dollor fee to pay in person with cash. Online via debit which I don't want to do dosent charge that fee. If you want more possible business you need people in your stores. You should not penalize us for paying cash in person . Your making enough money on your phone sales and monthly billing. You are also tied in with Tmobile.So your pricing should be good across the board on everything not greedy.”
“I remember back in the days we were able to get presents ? or gifts on Tuesdays
But some metro pcs stores don't do it no more....
Anyway I really wish these stores get plexiglass inside for customer service windows with a button for the police to rang
I don't wanna go inside no more
I heard the Broadway location got robbed yesterday, awwww such horrible news ? ? ????♀️?♂️?????⌨️
I love ❤️ that store”
“I searched online for a high-end sound system, and one company really stood out over everyone else. I contacted them, and from the first moment in speaking with them, I was so impressed with their knowledge, creativity, and customer service. I could already see why everyone raves about them. The amount of time, and patience they put into just designing the system is remarkable. Throughout the entire process, I was continually surprised, shocked, and beyond impressed, and just when you thought they could not surprise you more, they do! The level of communication far exceeds anything I have ever experienced in all the years of dealing with different companies. From start to finish, day and night, they were so personal, so down to earth, that you completely forget that you are even talking to a company. 110% best customer experience ever!”
“I want to thank Abe again for the service I got today. I wasn't sure if I was going to buy today, I did not have a lot of time, but wanted to stop to check out prices. Punched out of work at 4pm, pulled into my driveway by 5:07pm! In between he explained all my options, the phones I was interested in and transferred my contacts and photos. Quick and painless! Spent less than I thought I would have to as well. Thanks ✌️”
“We’ve purchased 5 Minka Aire ceiling fans from All-Lite and worked with Aida each time. Great service, reasonably priced and quick delivery. All of them work and look great!
If we need any other lights for our home we will definitely be back and highly recommend Aida and All-Lite!”
“While returning an item today, I experienced great customer service, patience and a peaceful atmosphere. I really appreciate the customer service. Thank you ?”
“Excellent customer service was provided by store manager Brendan. The shopping experience was awesome with his assistance. I highly recommend this t-mobile location”
“I’ve experienced beyond great service with Juan and manny today with my new purchase thank you Juan and manny for great kindness!! I will always recommend them!!”
10AM - 7PM
5500 Pearl Rd, Parma
Electronics
“Lexi is great with every customer I have ever seen her assist! She has great customer service, great communication skills, and a very great work ethic. She always has a smile on her face. She seems happy to just help customers. She makes sure to customers get the best deal. She’s not like other workers at the other metro stores. This Metro by T-Mobile store is the best in town. And Lexi makes going inside the store a breeze!”
“Very nice and welcoming staff. When I mentioned I found a better deal at Walmart, they even tried to price match it. Way better than GameStop, who won’t price match or give any deals on games that are 4–5 years old. Great customer service and a much better experience overall!”
“Rolando was great. He was extremely helpful and made the experience simple all while helping someone else at the same time. I think Abdullah just got off his cycle recently so I wouldn’t pay mind to his review.”
“Overall we had a great experience with Wellman & Griffith. Steve was a pleasure to work with during the whole experience. From the choosing and purchasing of TVs and sound equipment, to the installation, everything was seamless. Would highly recommend!”
“Always a good time at best buy. I came here to get an RTX 5070 for my computer. Ordered online. Order was ready within 1 hour. Did have an issue with my order when I got it home. Best buy allowed me to exchange my purchase for another one, with no hassle. Very satisfied with how I was treated. Customer service was very kind and understanding. 10/10”
“They told me what they would do, how long it would take, and a cost estimate over the phone. They did what they said they would do, within the time frame specified, and within the cost estimate provided. I couldn't have asked for more.”
“I chose the Best Buy “Geek Squad” to install a Uniden radar detector (R8W - New Model), plus a Redtiger dash cam (F17Elite). They were installed in 2 separate visits, over the course of a couple of weeks, due to scheduling.
The Best Buy technician who installed both units was Agent Tim. I found Tim to be very patient, very knowledgeable, very professional, and very conscientious. It was my good fortune that he worked on my vehicle! Tim is a great ambassador for the Best Buy brand, and I hope that management recognizes him.
Now, the Uniden radar detector has operated flawlessly. No issues. It works out of the box, exactly as advertised.
Unfortunately, I can’t say the same for the Redtiger dash cam. While the front, rear, and cabin cameras work (as advertised) when my vehicle is moving, the Parking Mode function is inconsistent. Sometimes it works, sometimes it doesn’t. Agent Tim installed the dash cam correctly.
I am frustrated beyond belief.
The only saving grace is that the Redtiger customer service team is absolutely passionate about resolving the issue with the Parking Mode. I have spoken to Emerson on the phone, and I’ve exchanged emails with Emma. They have been outstanding in terms of trying to resolve the issue, and they are truly customer-focused and driven in their eagerness to deliver a solution. I can’t say enough about their genuine desire to get this Parking Mode issue remedied.
I’ll update this Review as needed, especially if I get caught-up in a “he said/she said” between Redtiger and Best Buy, which I don’t anticipate…”
“I had an issue caused by MetroPCS via shipping (UPS). I purchased service through MetroPCS which included a new phone. That phone was not delivered to my address. It has been since December 31 in which I paid for a full month of service. It is January 23 and still no phone. I’ve contacted MetroPCS a dozen times to which agents said they’d contact me back in 24 hours with no answer ever coming. I finally got someone from Metro via their Facebook page, but they still require 8-10 business days to investigate the package. Metro deactivated my current and only phone line that I run my business from. Michael at the Lakewood store helped me more than the agent on the phone I was also speaking with. Due to his service and position within the company he was able to contact a higher up in the company who walked me through regaining service on my phone, albeit with Metro instead of my former service provider. I thank Michael for all his help untie over hour plus I was in his store. He has a new customer due to his patience and kindness to me. I highly recommend you visit his store for all your connectivity needs.”
“Kiara was extremely helpful I called the store she informed me, what I needed to do to get a new internet box. Then when I went to the store she set everything up for me. I can't say enough good things about her. Very helpful, very patient, very informative ,and very kind. If you want top notch customer service go see Kiara in Berea.”
“This T-Mobile was excellent! From the moment we walked in, Abdallah was helpful, knowledgeable, and patient. He took the time to clearly explain options, answered all of our questions without rushing, and made sure we left with exactly what we needed. Customer service like this is rare. Highly recommend!”
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“Our home security system stopped working and I traced the issue to a blown fuse (a 1A 125V fuse originally made by LITTELFUSE from what must have been the 1980s). I searched other large online retailers for a similar fuse but couldn't find one with the right amperage and voltage combination; other retailers also didn't specify size. Not only was I able to find fuses with all the right specs from National Fuse, but they were even made by the same original company LITTELFUSE! <$1 each with no minimum orders! I bought a few extras to make the ~$15 shipping cost worthwhile. Really comprehensive catalogue. Highly recommend, even for small orders.”