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“I drive out of my way to this store because the customer service is always so friendly and efficient. Stores closer to me are not nearly as good. Worth the drive!”
10AM - 6PM
5714 Mayfield Rd, Lyndhurst
Printing Services
“I got an instant camera developed with prints. Didn’t take very long, reasonable price, the quality of the printed photos was beautiful, friendly helpful staff in person and over phone. I’d definitely return to print more!”
“Seriously!!?? One place to drop off EVERYTHING!!! USPS, UPS, FEDEX, AND HAPPY RETURNS! I'm an online orderer and this makes me so happy! AND the staff was friendly!”
“I’d like to thank David for helping me out finding an international charger. Being an expat here, it is difficult to understand and find things. But, Dearest David, was so kind to work out of his way to help me out!! So kind and so helpful. I hope the company gives him a good raise not just a basic appraisal . Thank you David”
“Best ever !!! For years they have been our favorite! Very creative, really listen to you re: your needs and expectations. Super knowledgeable and personable. Very dependable and we've never been disappointed.”
8:30AM - 5:30PM
18 N Main St Floor 3, Chagrin Falls
Printing Services
“The team did a phenomenal job on the business cards. Thank you so much. The customer service was outstanding and the price was unbeatable. I will refer you to all my contacts!”
“Excellent customer care !! It’s pouring rain Today and I had to buy bulky and heavy items. The manager was kind enough to walk out in the pouring rain with me to help me bring my items to my car! Above and beyond is appreciated always thought I would shout out!”
“I had a great overall experience. My print order was correctly done, ready on time, and the online checkout process was simple. The only objection I had was that Officemax prices were better on copies.”
“I have been forgetting to write a review. However, I have to say that my transactions at this store haveu always been a pleasure, be it 5mins or more.
They never make you wait. Always polite and amiable. I not only wish to commend their customer service, I would also like to compliment the person in charge of this location. Instilling the correct attitude and values of an Establishment to succeed and uphold its Brand Name.
I say this especially since I have had a very unsavoury experience at another UPS store which honestly took me by surprise since I went in there assuming I would receive similar service as i do at your Store on Cedar Road. I was indeed disappointed to say the least!
I therefore, once again wish to thank ALL at your store for making it a welcoming place to go to in order to get the job done!
THANK YOU!”
“Every time I've used this office, they've gone out of their way to be helpful and kind. Whenever I have a bulky or awkwardly shaped item that the p o can't deal with, I come right here. I've used them for over 5 years for many printing and shipping issues. They always go above and beyond to help me get the job done!”
“We've shipped with Falls Pak & Ship a number of times, and are delighted that they're near our office. Excellent work. Thanks so much, Scott and team!”
“Extremely customer friendly staff. Always willing to help with anything including giving a hand to carry heavy packages in or out. Always provide you a great service with smile”
“Love the location and all it offers . New Addition Aaron is Very knowledgeable, friendly, efficient and ALWAYS PROFESSIONAL. Knows the customer by name. A great asset to this establishment. Highly recommend this location.”
“I've worked with Ken and Katherine on both personal and work projects and they have both been extremely helpful and make sure the job is done right and when I need it by. Thank you both!”
“Mr. Christian was very professional and helpful I was very grateful n satisfied with his service . Helping me out he was very kind, polite, pleasant
Sincerely,
Renee Moore”
“The store was well organized and clean. The assistant asked what I needed when I walked in the door, escorted me to the self-serve large scanning equipment, and then to my surprise immediately proceeded to perform the 3 scanning jobs herself as I must have appeared unfamiliar with the machines. I really appreciated the young lady's assistance, and she didn't miss a beat as she occasionally stepped away to help other customers as needed. Her name was not on the receipt for my Saturday 3/16 visit at 3:36p, but I couldn't thank her enough for being professional, friendly, and knowledgeable about the proper scanning settings to make sure my architectural scans were legible and complete!”
“The excellent customer service provided by Robyn and Parker was awesome. We had a lot to ship and they did it incredibly well and with patience. Greats assets fot this UPS store in Mayfield Heights(?) in Ohio. Great UPS to use!”
“I loved my senior pictures! Mark, the photographer, was so much fun to work with. His poses were great and the sets/backgrounds were beautiful! Looking at the gallery everything is amazing!”
“I return things a lot , so i'm here often . The employees are extremely nice and friendly . Even when there are long lines , the employees get you in and out :)”
8:30AM - 7PM
12600 Rockside Rd, Garfield Heights
Printing Services
“Always helpful, but things seem to move a little slow. Other UPS stores have self tag/ship kiosks and I'm wondering if they should add that to make it faster for people to get out with their Amazon returns.
Thank you for always trying to help us as much as possible”
“Bryce from the Solon shop went above and beyond to help me out earlier this week. I had some trouble with file formatting for my print, but he was extremely patient, kind, and took care of business in a very professional way.
I can’t thank Bryce enough for the service and attention.”
“Had to drop off a return and realized I left the label at home. Counter staff was extremely helpful and able to get my label printed for a reasonable fee and got me in and out in less than three minutes.”
“I was so appreciative for the customer service I received. The worker named Shauneil deserves a raise for her kindness, patience, great customer service and perseverance through three long hours of helping me print my design that refused to cooperate. I love the service I received at the FedEx Print Center in Beachwood. I one hundred percent recommend using them for any of your printing needs!! Thank you again Shauneil! ?”
“I would like to say thank you to Iman for her help at The UPS Store on Chagrin BL. She took her time and helped me with my printing order that was not going well! She was businesslike but VERY patient. Thanks you made my day better!!”
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“Nick, who I see often, is awesome. On top of his game, always has something valuable to say to help me with what I am doing, always super friendly and nice. Really want to commend his approach and professionalism.”