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“My family uses this UPS store at 8472 Washington Street for its excellent customer service. With both an easy self-service option and front desk service, we can quickly have packages processed. The staff is exceptional--they always greet us warmly and are knowledgeable, polite, and patient with our questions. The staff work efficiently to process the personal items we send as well as our returns to vendors. They are simply the best at what they do. I use them several times a month, and appreciate their consistently excellent, friendly service. Highest of recommendations--5 Stars.”
“Great people and service.
They take care of anything you can think of that needs to be printed. Amazing quality!
Cindy Sladek owner of World Fusion Music Productions LLC”
“I had a great experience with the notary service at The UPS Store. Aparna helped me throughout the process and was very nice, calm, patient, and understanding. She took the time to explain everything clearly and answered all of my questions, which made the whole process easy and stress-free. The rest of the staff was also friendly and helpful. I really appreciate the excellent service and would definitely recommend them!”
“Every time I am at Staples in Mayfield Heights, I am able to complete my purchase in a short time with assistance from the associates in the store. I do not even need to walk up to the area where the items are, they just go over, retrieve them, check me out, and it is done!”
“My experience at the Mayfield store was outstanding. The care and concern for the timely completion of my order was comforting as I was deeply concerned due to the holiday which effected production. However the entire team at the Mayfield location made it happen. A special thanks to Christian!!!
Kai Love”
“The agent appeared very knowledgeable about packing items and conveyed confidence to me that made me feel good about my object arriving without any problems. I usually pack my own packages and this was my first time taking advantage of this service because i wasn’t confident that I could do a good job with this package. My daughter called to thank me for the gift and was extremely impressed by how well it was packed!”
“I don’t know if everyone had their coffee or if everyone is just that nice but WOW the entire staff was only accommodating and sweet but so attentive!!! I loved everyone!!! Will be returning always!!”
“The people at the Willoughby ohio UPS store are great. They helped me a lot. I go there always . But this time I needed help with my shipping. They were great. Tyagain”
“Nothing but the best, quickest service here. I feel like anyone that disagrees or has a lesser experience has a hard time functioning in society anyways, haha. I walk in with my packages, and am usually out the door in seconds. Amazon returns and shipping of boxes. Excellent on my end.”
“Friendly, knowledgeable, efficient, and reliable! This store is a gem when you’re in a tight spot with shipping. I appreciate being able to review all options for shipping then picking which one is best for me.”
“I came in this morning to drop off a relatively awkward and heavy package. The young gentleman (I didn’t get his name) behind the counter was SO helpful and so pleasant. He seemed to be the only one working and he didn’t skip a beat. He was busy but smiled and was so polite. Whoever he is, he deserves some recognition!!!”
“Picked up boxes for a couple oddly-shaped gifts here. (I wasn’t shipping, just needed a way to package and wrap.) Very fast service and they had exactly what I needed - higher quality and less expensive than what I usually find at Home Goods. The Falls Pak & Ship website says they have 75+ box sizes. Will be a repeat customer!”
“It was CRAZY BUSY in this store today. The 2 ladies at the register were working as fast as they could. They were both helpful and friendly. Sometimes during the holiday rush we have to be a little bit more patient.”
“Every time I've used this office, they've gone out of their way to be helpful and kind. Whenever I have a bulky or awkwardly shaped item that the p o can't deal with, I come right here. I've used them for over 5 years for many printing and shipping issues. They always go above and beyond to help me get the job done!”
“The store manager, Bernard, at the UPS location on Mayfield – 13940 Cedar Road, University Heights, Ohio 44118 truly made my day. His customer service has always been five-star, even before we met in person, but officially meeting him today while handling business there was a breath of fresh air.
Hearing his upbeat energy, experiencing his willingness to help, and seeing that servant-hearted spirit in action—listen, that’s rare. And it matters. Today, tomorrow, and the days to come.
So kudos to you, Bernard, manager at the Cedar Road UPS Store. You are seen, you are appreciated, and your work does not go unnoticed. Keep it up, brother. And I pray your team continues to embody that same uplifting spirit.”
“Honestly, I could not have had a better experience with custom printing at this location. I’m not sure what people have experienced in the past, but I received customer service (in the last hours of a Sunday shift, no less) that was kind, professional, and swift. I will use this location again!”
“After recently moving to Ohio I was thrilled to find this Fed Ex. The staff, especially Derrick has been amazingly in helping me work on several projects. Derrick has always been knowledgeable, helpful , and attentive to detail. I also greatly appreciate his attitude and his willingness to work with me to make sure everything turns out perfect. Thank you so very much!”
“I go to this location all the time to ship and do returns. I’ve always had a great experience. Friendly staff and fast knowledgeable service. I appreciate all they do to take care of me.”
“Extremely friend staff, I use them all the time for Amazon returns and sales. They even have a station where you can self scan and drop your items in a box to return to avoid the line. Sometimes I feel like I'm the only one who uses it which is a plus for me since it means no waiting, it also does give you a drop off receipt too!”
“My live animals arrived healthy on every occasion. They were prompt, but need to up date their tracking system computer program. The poor lady had the hardest time due to faulty computer issues. I reccomend this place.”
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“The gentlemen who work at this, UPS Store location are absolutely fabulous! They are always friendly, professional, and efficient. Service with a smile! I enjoy interacting with them. The store is always clean and well run and it makes doing business there in whatever fashion very easy! Manager Dwayne Bush is doing a fabulous job! It’s a step up from the way it used to be at that location. Well done!”