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“Rep was super polite and quick especially being by himself with 4 customers. I was 2nd to last and didn't wait pass a decent 12min or so, I was addresses upon entrance and asked if it was something quick or involved. I appreciated the triage of the room. Way to go.”
“I Would Like To Give A Shout Out And A huge thanks to miss Daeja she was extremely helpful and nice great customer service help and she explained all the options provided me with a great discount thanks miss daeja”
“Absolutely TOP NOTCH customer service!! Sales rep Keenan
My fiance had an issue with her current phone and we were ready to upgrade her. She is a medical professional and desperately needed it to do her job. We had an issue with both Best Buy and the Verizon store in Heath with poor customer service. It was getting late and we thought she would have to go another day without a functioning phone.
However I found this location and saw they were actually open until 9pm! We got there at 7:55 and I was worried it may be too late to do a full activation. Thank goodness I was wrong.
We met Keenan. An outstanding young man that was SO helpful and patient with us. We knew what we wanted and he got the phone and spent the next hour and a half getting my fiance through the full set up. He worked after hours to get this done for us, and was very pleasant the entire time, and personable as well. We actually enjoyed the downtime as we waited for her new phone to switch over speaking with him. He REALLY went the extra mile to ease our frustrations and not once did I feel like he was frustrated for working late or that we weren't important as customers. This young man is management material 100% and I hope he is recognized for his exceptional customer service. I know from here on out, this is our new location for anything to do with Verizon and I understand he also works at the Sawmill Road store, so if you want to be treated right, call ahead and see if he is working. It will be well worth your time!
Thanks again Keenan for ending a very frustrating day on a high note! We wish you the best.”
“I would love to say thanks to miss daeja she was able to transfer all my information and give me the best deal and I got some extra gifts all for the same price which was very affordable and great thanks so much and she is very polite and funny great customer service agaent”
“I had a great experience at Boost Mobile. Zack helped me get my phone activated on the $25 unlimited plan, and the whole process was quick and easy. From the moment I walked in, he was friendly, professional, and made the experience enjoyable.
He got everything set up without wasting any time and made sure I understood everything before I left. It’s not often you find customer service like that these days.
If you’re looking for a Boost Mobile store with great service, ask for Zack. Highly recommend!”
“Devin was super nice. Would recommend him to anyone who comes to the store. Thanks At&t keep up the good work. Also he saved us over a hundred dollars a month on cable internet cell phones.”
“Awesome service , went to purchase groceries before snow store and seen Bill awesome guy , who assisted me with screen and battery replacement as I checked out phone was done in no time.”
“I filed a claim through AT&T, but I wasn’t given many details about the process. I called the store and spoke with William, who was incredibly helpful and answered all of my questions. He made the entire process simple and stress-free.
They repaired my phone perfectly the very same day. I was worried because I had to work later that evening, but everything was completed quickly.
I highly recommend this store to anyone in need of phone repairs. The customer service was excellent, and the experience exceeded my expectations!”
“Colin has been great getting me set up with my new phone. He and Hunter are friendly and professional dealing with all customers. I highly recommend visiting this store.”
“My experience with Nabeel was more than I expected. He was very helpful and very kind. I will be bringing other devices and recommending others do ad well. Thank you.”
“Hands down thee best services I've ever received. She was very patient with me and kept me happy the entire time I was there. This lady deserves a raise and a promotion. She really care about her customers needs”
“The gentleman that was there this afternoon (12/01/2025) was a fantastic help with getting my phone SIM unlocked. He was very patient with waiting for an agent to assist us with getting my phone unlocked. And while waiting for an agent, he assisted with another customer with getting their phone bill paid. It took awhile with agents but we finally got it unlocked & I couldn't ask for a better professionalism clerk! I know his name but I'd probably spell is wrong. Yusef, maybe ? thanks my man!”
“I am a new customer with AT&T. I woke up to a phone issue from my previous carrier the staff at S Hamilton help make a bad situation good with patience and professionalism. As long as I have a relationship with AT&T and S. Hamilton Rd. has the same staff this is where I will take care of my business”
“I stopped by Boost Mobile today! I saw on Facebook they were doing an event. Visit with Santa and they were handing out free toys! We took our 2 year old daughter! It truly was so so nice! She has talked about it all day! Is was so great! It truly was. I was worried pulling in they would try to pitch us. Which I would if totally understood if they did. But they let us enjoy the time with our daughter! And visit with Santa. Gave her a free toy! It was awesome. All the staff was amazingggg!! Truly amazing! My contract is almost up with Verizon and I do plan to check Boost out! Thank you for today Boost Mobile! ? ? Your Santa was amazing! My daughter even thought it was cooler that he was sitting in a snow globe! Thank you!! ?”
“James provided outstanding customer service during my visit to the Cricket Wireless store. He was welcoming, knowledgeable, and clearly experienced.
He took the time to explain everything thoroughly and made the process easy from start to finish. I truly appreciated his professionalism and positive attitude.
This will definitely be my go-to Cricket store from now on. Highly Recommend”
“Mo was so great! She was helping 3 different group at once but it felt like she was still able to answer any question I had. Getting a new phone is stressful but Mo made it easy. Would HIGHLY recommend coming to this store and asking for Mo”
“Good customer service. The guy in store held a phone for me because it was the last one of that kind in stock and my other phone had stopped working on me. I love my new phone.”
“I love this Metro! They are always so knowledgeable and honest about their phones and their capabilities. They get you in And out the door fast too! My go to phone store!”
“I am not sure what the young man’s name was but I stopped in this location (very upset) and he went out of his way to help me. I was not in the store to purchase a phone or plan, it was a mistake on ATT part and they shut my phone off, he stood by and made sure I was helped by someone else in a different location….not even part of his job. I wish I knew his name.”
“Day’la was an absolute angel to work with. It was so quick and easy and Day’la was extremely knowledgeable. Verizon should be proud having Day’la representing their company.
This location receives my highest possible recommendation.”
“Went in there today needing a phone immediately and Jacob was very kind and professional great customer service even looked the part! Nowadays it's hard to find good customer service, so thank you Jacob and I love my phone! ?”
“Ashlyn was incredible to work with. My cell # was hacked and transferred to another provider. This happened on May 2nd and customer service was no help at all. I came into the store and explained my situation and Ashlynn fixed everything! She was extremely professional and knowledgeable. She needs to be recognized.”
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“Tonight I came in this Verizon store for a phone and Iam walking out with much more . The manager which is Hunter is truly a very valuable employee for Verizon. He went above and beyond to satisfy us and fully made me stay with Verizon as I was ready to try a new company.”