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“Mr. Christian was very professional and helpful I was very grateful n satisfied with his service . Helping me out he was very kind, polite, pleasant
Sincerely,
Renee Moore”
10AM - 6PM
5714 Mayfield Rd, Lyndhurst
Printing Services
“I got an instant camera developed with prints. Didn’t take very long, reasonable price, the quality of the printed photos was beautiful, friendly helpful staff in person and over phone. I’d definitely return to print more!”
“OfficeMax, Willoughby, OH great representative of customer service for their company, very friendly, helpful, and knowledgeable workers there, makes you feel valued as a customer.”
“I’ve worked with the team at Xpress off and on for many years. When I agreed to take on a freelance project, Xpress was the first place I contacted. Why? Because I trust them and respect their expertise. John and Kerri are pros at project management. Communication was top-notch whether it was to clarify part of the order, trouble shoot production issues or send a timeline reminder email. John offered product recommendations that were quality and budget-friendly. Kerri set me up with a production schedule as well as all of the templates and specs for each piece. It’s refreshing to work with an organized print-shop. They’re local, community focused and well, simply a pleasure to work with.”
“We have used DMS for a number of different printing projects and they never disappoint. From business cards, custom notepads, Post-it notes, they can do it all! If your business is looking for high quality printing at a fair price, give them a call.”
“Great service! Great price! Very impressed!Thanks for your attention to detail!!!I’ll call you next month for my next order.Jeremy is an asset to your team!”
“Worked there. People are great and have beautiful quality items but working needs some help. The communication but far and the organization needs to get it together”
8:30AM - 5:30PM
18 N Main St Floor 3, Chagrin Falls
Printing Services
“The team did a phenomenal job on the business cards. Thank you so much. The customer service was outstanding and the price was unbeatable. I will refer you to all my contacts!”
“Excellent customer care !! It’s pouring rain Today and I had to buy bulky and heavy items. The manager was kind enough to walk out in the pouring rain with me to help me bring my items to my car! Above and beyond is appreciated always thought I would shout out!”
“I have been forgetting to write a review. However, I have to say that my transactions at this store haveu always been a pleasure, be it 5mins or more.
They never make you wait. Always polite and amiable. I not only wish to commend their customer service, I would also like to compliment the person in charge of this location. Instilling the correct attitude and values of an Establishment to succeed and uphold its Brand Name.
I say this especially since I have had a very unsavoury experience at another UPS store which honestly took me by surprise since I went in there assuming I would receive similar service as i do at your Store on Cedar Road. I was indeed disappointed to say the least!
I therefore, once again wish to thank ALL at your store for making it a welcoming place to go to in order to get the job done!
THANK YOU!”
“I had a great overall experience. My print order was correctly done, ready on time, and the online checkout process was simple. The only objection I had was that Officemax prices were better on copies.”
“Every time I've used this office, they've gone out of their way to be helpful and kind. Whenever I have a bulky or awkwardly shaped item that the p o can't deal with, I come right here. I've used them for over 5 years for many printing and shipping issues. They always go above and beyond to help me get the job done!”
“We've shipped with Falls Pak & Ship a number of times, and are delighted that they're near our office. Excellent work. Thanks so much, Scott and team!”
“The store was well organized and clean. The assistant asked what I needed when I walked in the door, escorted me to the self-serve large scanning equipment, and then to my surprise immediately proceeded to perform the 3 scanning jobs herself as I must have appeared unfamiliar with the machines. I really appreciated the young lady's assistance, and she didn't miss a beat as she occasionally stepped away to help other customers as needed. Her name was not on the receipt for my Saturday 3/16 visit at 3:36p, but I couldn't thank her enough for being professional, friendly, and knowledgeable about the proper scanning settings to make sure my architectural scans were legible and complete!”
“The excellent customer service provided by Robyn and Parker was awesome. We had a lot to ship and they did it incredibly well and with patience. Greats assets fot this UPS store in Mayfield Heights(?) in Ohio. Great UPS to use!”
“Nick, who I see often, is awesome. On top of his game, always has something valuable to say to help me with what I am doing, always super friendly and nice. Really want to commend his approach and professionalism.”
“I return things a lot , so i'm here often . The employees are extremely nice and friendly . Even when there are long lines , the employees get you in and out :)”
“Had to drop off a return and realized I left the label at home. Counter staff was extremely helpful and able to get my label printed for a reasonable fee and got me in and out in less than three minutes.”
“I was so appreciative for the customer service I received. The worker named Shauneil deserves a raise for her kindness, patience, great customer service and perseverance through three long hours of helping me print my design that refused to cooperate. I love the service I received at the FedEx Print Center in Beachwood. I one hundred percent recommend using them for any of your printing needs!! Thank you again Shauneil! ?”
“This location was great, the self service left much to be desired and so the manager Shawn helped me accomplish my printing goals despite his busy slate with commencement this week.”
“Every time I've used this office, they've gone out of their way to be helpful and kind. Whenever I have a bulky or awkwardly shaped item that the p o can't deal with, I come right here. I've used them for over 5 years for many printing and shipping issues. They always go above and beyond to help me get the job done!”
“I would like to say thank you to Iman for her help at The UPS Store on Chagrin BL. She took her time and helped me with my printing order that was not going well! She was businesslike but VERY patient. Thanks you made my day better!!”
“Extremely friend staff, I use them all the time for Amazon returns and sales. They even have a station where you can self scan and drop your items in a box to return to avoid the line. Sometimes I feel like I'm the only one who uses it which is a plus for me since it means no waiting, it also does give you a drop off receipt too!”
“The new management here is amazing and all better than the old management. The store is very nice and clean and the people working there are also very nice and respectful unlike the old people who used to run the store.”
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“Love the location and all it offers . New Addition Aaron is Very knowledgeable, friendly, efficient and ALWAYS PROFESSIONAL. Knows the customer by name. A great asset to this establishment. Highly recommend this location.”