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“this store is amazing. they always try their best even though they don’t do much as corporate they still express friendly customer service to help as much as possible go to twinsburg tmobile”
“Chris helped me and my family out get switched over from att and was super helpful and professional during the process. Highly recommend the Streetsboro T Mobile if you’re trying to switch your service provider”
“Janai was so patient, helpful and knowledgeable. Being technology ignorant, I was dreading getting a new phone. But she made it seamless and pain free. Great customer service!”
“T-Mobile have many locations in this area and the one closet to me is the store in the Lee-Harvard Shopping centet. I haven't been here in a while and my previous posting was removed about this location. This store is still to me customer friendly and has qualified people to help or assist you with whatever matter you're dealing with concerning T-moble service or products.
Especially to the young man Melvin who was exceptionally patient and knowledgeable in helping us today
Thank you”
8:30AM - 5:30PM
7257 Formby Dr, Solon
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“NIC (Daryl Bunch) is wonderful to work with. Daryl is always quick to help out with updating system information and answering any questions. I highly recommend NIC.”
“I wanted to share my awesome experience today meeting JARELL. What a nice fellow. Not only did he answer all my questions, he helped me with so many other things I’ve had questions about regarding hotspots, iCloud storage, wireless, Internet, super appreciative of his expertise
.”
“Sam at Verizon was very helpful and knowledgeable And helped me upgrade 2 phones and also helped me with promotions which saved me a ton of money off my bill! 10/10 recommend this location and sam”
“After dealing with the incompetence of the employee at the Solon store I made the drive to this store to get my lines figured out. Being a new customer I was ready to return my devices and head back to t mobile until I met with Kevin and Jeremy. They got my lines figured out, discounts applied, and my trade in credits added. Definitely know what they are doing.”
“CSR'S went above and beyond to help solve my problem, which is the first time I had one! It was software related. But replaced my phone (under warranty) just on case! I guess I am one of the lucky ones with Verizon!”
“There's no way that this store & the Mayfield Heights store are the same company. Tierra was wonderful. She listened without cutting me off. She couldn't solve my problem but got her manager in no time flat who also couldn't help. However she was able to get someone from corporate on the phone with me in minutes. Unfortunately, that guy kept talking over me also but finally put his supervisor, Curtis, on the phone who stopped talking & listened & said oh you're right there shouldn't be a downpayment on anything that's free. Thank you Tiera & Curtis for solving my problem. I hope you both get raises, promotions or at least acknowledged for retaining a 13 year customer. Guess I spoke too soon. Curtis was supposed to call at 4:30 to complete the correction, it's 5:06 & no Curtis. We'll see what next months phone bill looks like.”
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“Levi and Joe are great with customer service! Helped with new tablet purchase and was straight forward with everything! Will be coming back for all my Verizon needs!”