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“I have been a member here for my entire financial life! From simple teller interactions, to auto loans and financial coaching, the staff are kind and helpful. I've used the Kinnear Rd., Westerville and Dublin branches many times and have always gotten great service.”
9AM - 5PM
3971 Main St, Hilliard
Banks
“Had a great experience here with Callie! She answered all my questions, made insightful recommendations and was incredibly efficient on my lunch break. Thanks Callie!!!”
“Carolina Gomez was incredibly helpful and friendly helping me set up a checking account for my son. Made the whole process easy and efficient. Definitely will go back to see her when I need help with anything else!”
“I can’t say enough good things about the team at PNC Georgesville. They are incredibly attentive and made sure I felt supported from start to finish. Every question I had was answered quickly, and their follow-up is truly impressive. It’s rare to find a bank that cares this much about making sure the customer understands the whole process. Highly recommended!”
“I had a fantastic experience at this branch today thanks to Brandy. She was professional, efficient, and took the time to answer all of my questions, with a kind attitude and expertise that really stood out.”
“CODY *** I have had to come in twice to get cash out the past 3days. Debit card canceled due to fraud. Cody was AMAZING!! His customer service skills are FIRE!!! Fast, HILARIOUS, informative, kind and patient!!!!! No wait. Easy parking. CODY NEEDS A RAISE..... just saying”
“The teller named Sree Prathipati was so helpful to me at this branch on Friday! She helped my husband and I with getting a form notarized and a wire transfer put thru. When she put all the info in for the wire transfer, the system locked her out, but she remained patient, persistent, helpful, and kind to put it all in for me again. In the midst of this she was also managing and directing customers thru the lobby for their needed destinations and even helped a drive thru customer. She was very efficient at multi tasking, taking care of everyone and accomplishing the tasks at hand (this was during lunch hour while another teller was on break). I appreciated her so much!”
“Been banking with Key for over a decade and I’ve always been happy with them. This particular branch is usually where I do my business when I need to do it in person. Always friendly service and knowledgeable about what products they offer. Not pushy though, which I appreciate. Highly recommend.”
9AM - 6PM
5000 W Broad St, Columbus
Banks
“The customer service in the bank have always been very nice to me. I've had several eye surgeries in struggle sometimes they're always helpful and the officers in the bank have always assisted me with anything I needed. I've utilized several banks over the years but PNC is by far the best in my opinion.”
“Just finished up an auto loan with Tom. Other than the wait time from start to finish (which was out of his hands) it was great. Tom was very personable and even remembered our names each time we spoke. And the bank made special accommodations when we needed them for closing. I would recommend them and would likely use again. Their rates aren’t the lowest but I like having my loan through the same bank as my checking as transferring money over is so easy. And their checking and savings are great so we’re key customers for life.”
10AM - 6PM
5800 W Broad St, Galloway
Banks
“When it comes customer service and the banking system knowledge , this branch has the best staff of all. I always deal with a young man who really mastered anything banking. He is so happy, quick and friendly.
This is the kinda attitude customers require when it comes to banking.
I am sorry, I don’t have his name but will get it next time I see him..”
“I love this old school branch of 5/3 with it's professional and knowledgeable staff who has been there for years and work together well as a team. The 5/3 app works great and handles all my routine needs but I had a few tricky inter-state issues to get resolved earlier in the year and they helped me get it done without a glitch. Great bank, especially at this Hilliard Cemetery Road branch! Hard to find a bank with real, competent people these days.”
9AM - 4PM
4599 Cemetery Rd, Hilliard
Banks
“I scheduled a notary appointment to complete a title transfer for selling our camper and the process could not have gone smoother. Very easy to schedule the appointment online and the response to confirm the appointment was immediate. When we arrived, we were welcomed warmly and tended to immediately. The gentleman who helped us was very friendly and knowledgeable and we were in and out in less than 10 minutes. Excellent customer service at this branch.”
“I had an excellent experience with Soni's customer service. She was not only friendly and approachable, but also went above and beyond to address my concerns. Her knowledge and professionalism made the entire process seamless and enjoyable. I would definitely recommend her to anyone seeking outstanding support!”
8:30AM - 5PM
5500 Britton Pkwy, Hilliard
Banks
“I have had the pleasure of working with CUofO for many years. I have financed (now) 5 cars through that wonderful organization. When I was trying to rebuild my credit and learn how to manage my finances, Donna Wood and Jennifer York helped me each time I reached a roadblock. I cannot say enough about the differences between a bank and a credit union. The credit union exists to help people navigate the difficulties when we may not have learned certain critical life lessons. I am now retired, have saved more than I ever thought possible and don't have money nightmares!”
9AM - 4PM
1742 Hilliard Rome Rd, Hilliard
Banks
“(Translated by Google) Excellent experience, cordial treatment, pleasant and with category.Mr. Pheasant El-khatib with a high-level presence, I congratulate you all for your concern and patience in explaining everything to us.Thanks for everything!(Original)Excelente experiencia, un trato cordial,ameno y con categoría.El señor Faisán El-khatib con una presencia de alto nivel, los felicito a todos por su preocupación y paciencia al explicarnos todo.Gracias por todo!”
“I’ve been banking with KEMBA for over 30 years now and I have loved pretty much every minute of it. Rates are great, customer service has been more helpful over the years than I can say. I’ve never really had a bad interaction.I will say I’m not a huge fan of the interactive tellers but I’ve learned to deal with it and make the most of it. I’d recommend. KEMBA to literally anyone.”
“I have been a member of this bank for 16 years. They know myself and my family by name and take care of everything I need. I have had checking, savings, installment accounts, mortgage accounts, etc. through them. No problems at all. I use both the app and the branch location.”
“I'm not even a customer, but my mother had her mortgage here. Everyone at this branch was very helpful with the various questions I had and helped me get the necessary documents to get the property sold in a timely manner. I very much appreciated their patience and attention to service.”
“Very friendly and welcoming staff they are truly a great bunch of people. I was just in there laughing and talking with them while making my change deposit and it made my day. Great group of people.”
“Wonderful visit to this location. People were super friendly, knowledgeable & helpful. The teller that took care of my transaction ( Carter Pallsgrove ) was so nice, we stood & talked for several minutes & despite our age difference ( I'm 65 & he's a youngin ) he carried on a decent conversation. There was no other customers in the bank at the time & I really enjoyed talking with this young man. Personally, I consider this great customer service.”
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“The girls here are absolutely amazing. I couldnt find a way home because i had cash and no card so they went above and beyond to help me absolutely appreciate them. For sure going to get a bank account with them. Thank you Ellen amd Adrianna.”