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“Mohammed was a knowledgeable and helpful sales associate and was a pleasure to deal with, and our product will be delivered in 2 weeks! Incredible delivery communication from start to finish. This company sets the benchmark for their delivery protocol!!!”
“Excellent customer service from OUBAID A… I spent 20 minutes at your location seeking assistance with a mattress, and a staff member approached me, offered help, and patiently waited between customers to ensure my needs were met. for sure, I’ll come back and ask for him for help next time in”
“Can’t say enough about how Doug at Mattress Mart took care of us! He was knowledgeable , understanding and very helpful with us in choosing a mattress that fit our needs. He understood our concerns and made sure we happy satisfied costumers !
Thank you very much for everything.”
“They were able to fix a broken spring in my couch so that I didn’t need to buy a new one.
They collected and returned the couch with their truck which was very convenient.
The team is skilled and honest- I would recommend them.”
“I had the most wonderful and easy buying experience with Kieran Janczur who works at the Bank Street location. He truly made the process understandable, focused, and professional. He truly helped me get exactly what I needed and at great value. Thank you”
“The delivery guys were amazing, in and out in no time with no damage!! Product was not damage except the one complaint was the “energy saving “ sticker on the glass door was so hard to get off and left all this glue that I have to try and remove.”
“Melanie was great at asking the right questions and having me try the right mattresses. I ended up buying the first one she had me try! Bought two pillows as well as a mattress protector, I was able to take advantage of a Black Friday sale. I always like Mattress Mart because of their free delivery and removal of the old mattress. 4 weeks later and we are still so happy with our mattress!”
“Corey was great to work with- took time to go over products and showed me multiple options to allow me to choose what would be best for me! Pleasurable experience and highly recommend this location for your bedding and mattress needs! Thanks again Corey for your amazing service:)”
“Company reached out to resolve below issue
The website says 10% off everything all weekend. So I go into the store to purchase a pillow assuming they also give me the same price as online, and they don’t. They just charge me full price. No I have to drive into the store tomorrow for a refund. If they properly refund me, I will up them to 3.7 stars, but it’s 31 minutes lost and $6 of gas….
Thanks I have not yet tried the pillow
The company later contacted me and was pleasantly surprised to deal with and they showed empathy and offered to fix the issue. Switching to 5 stars due to company follow up.
Also the pillow has been really good”
“I had a great experience with Ryan while shopping for a new mattress! He was very informative and helpful, and took the time to answer my questions and help me find the right one. He was also genuinely nice and funny, which made the whole experience enjoyable and stress-free. Especially because we're undergoing a big change and he helped us have ease during our shopping experience. I really appreciated his help and would definitely recommend him. Thank you, Ryan! ?”
10AM - 9PM
2685 Iris St., Ottawa
Mattress Stores
“Are you from Europe? Do you find the idea of sleeping under the sheets ridiculous? :-) Welcome to Ikea - the only place to buy duvet covers in Canada in the 21st century. Everything else is just a bonus.”
“Drink machines are rarely functional. Often no syrup, coffee, milk or cream or machines out of order. Only one or two pop flavours working at any given time. Been a problem for years. Long lines are a frequent problem.”
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“What an amazing experience from start to finish. We first went to Obasan for a tour of the showroom. In their showroom, Laila and Darlie explained the technology behind the mattress and the customization process. We then had a trial period in a private room to test the custom bed configuration. When it came to delivery, the service was exceptional. Chris and Preet were professional, efficient and had a great knowledge for the mattress setup.
We’ve been having the best sleep of our lives. We have no hesitation recommending Obasan and we can’t thank you enough!”