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“Our experience was amazing! We came in close to closing time and the owner was very polite, offering us to stay as long as we needed. She was very warm, welcoming, and helpful with finding us what we needed. The store is gorgeous and everything is well chosen. Definitely going back!”
“One of the best local shops in Eugene. They have a very good selection and their prices are way below other resale stores that you can find. The best part is the customer service which is unmatched in hospitality and the store has a great vibe”
“This is the part where I get to be old and say I miss tripp pants and mall goths because both of these things have kind of died out in the culture, unfortunately. Hot Topic still has a space in my heart even with the changes it has gone through. Thankfully, it still has alt fashion people working there and plays rock music my mom would give me odd looks for listening to.”
“Excellent customer service ? ?. Very attentive and helpful ?. Bought a new pair of Nike SB high top skate shoes. Lots of cool ? stuff whether you Skateboard or not. I quit when I was 41, but still love ❤️ it. Skate on!”
“Hand crafted, high quality, locally made natural fiber clothing and accessories.Really nice, knowledgeable, and friendly staff.If you have someone with clothing allergies, this is definitely the place to get clean, natural fiber clothes.They have a large selection of beautiful clothes, hats, robes, children's clothing and more.Nice store!”
“Hit some good sale prices and have a good selection of pants for guys which is what I was there for. Not much has changed otherwise about this chain for decades.”
“Gave me a free mountain dew when i accidentally took a diet one. This is fantastic as I cannot stand aspartame and it would've ruined my day. Thank you Duck Store for saving my day.”
“They have really nice gear and apparel, cool knick knacks and other various items. Prices are a little crazy, but it’s worth it if you find something you really like.”
“If your team is the Oregon Ducks, this is your store to find all your yellow and green goods with the big fluffy yellow O. The clearance deals are pretty good. And if you are a Beaver, Cougar or a Husky, you're not welcome to shop here...sorry.”
“I love this store! Always have my size, cool van's I haven't seen yet, usually have sales of some kind going on, and the managers are always on top of there store as well as very knowledgeable. I usually try to buy at least 2 pairs of shoes when I go. If you like vans, then you should probably check it out. And the prices aren't that far away from online.”
“If you're an out of touch older dude like me you can head in here and pick up something fashionable that will have you looking fly the next time you're out on the town. I like shopping here because the style and fit seems works great on my taller frame”
“If you are searching for perfume or cologne, I suggest asking Robin Parada for assistance. She is very knowledgeable and so funny! Great customer service every time I see her.”
“The guys working when we went in today were awesome and helped get our dressing room. Good selection of clothes that are higher end and not cheap. Definitely will be back”
“I don't really shop very often - these ladies were very attentive and polite. I had the most help I've had compared to many stores. Good selection for adults and kids. Prices are a good discount compared to their normal line.”
“I ordered two pairs of jeans online but they were the wrong size. So I decided to go into the store to see if they had them in stock there. Unfortunately they didn't, but the employee who helped me, named Em, was so incredibly helpful! The caliber of customer service she gave made me feel like was in a very high-end store with a personal shopper! She asked if I wanted her to do the exchange online for me, or find something in the store. I was tempted to try to find something in store for instant gratification, and she asked me all the questions needed to find what I was looking for. She hit it spot on, but I decided to still stick with the originals and she seamlessly reordered them for me and even asked about the length because I had previously been thinking I might like the short length instead.
Em is one amazing team member of yours! :)”
“Zach was great to work with. He gave excellent style suggestions and helped me find a new look for an upcoming event, while also being flexible for a variety of occasions. He was a good listener and helped me find a look that worked well for me.”
“Veronica was a wonderful cashier/associate!!! Kindness can go a long way (in just about every situation) and really matters. She was super nice and helped me with a confusing return/purchase. I have had really bad experiences at Valley River Center AE store in the past. AE needs more Veronica's or have her train other AE employees. She made me decide to return to the store after i was considering not coming back because of a prior bad experience at this store.”
“I recently had a lovely experience shopping with Ari, she went out of her way to help me find a shirt and was very friendly and kind. Her customer service is outstanding!”
“AMAZING SERVICE !!! taylor and abby helped me return my shoes and it was so smooth and so easy will 100% recommend this place to everyone and will be coming back to purchase all of my shoes here !!”
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“Recently ordered a pair of pants from Porterhouse. They arrived quickly but weren't the right fit for me. I contacted them for an exchange and the team at Porterhouse responded quickly with a return label and sent the new pair to me quickly. I live across the country but they were able to get me the right fit within a week of requesting an exchange, including the time it took to ship the pants back to them.
Great products and excellent customer service; would highly recommend.”