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“Recently ordered a pair of pants from Porterhouse. They arrived quickly but weren't the right fit for me. I contacted them for an exchange and the team at Porterhouse responded quickly with a return label and sent the new pair to me quickly. I live across the country but they were able to get me the right fit within a week of requesting an exchange, including the time it took to ship the pants back to them.
Great products and excellent customer service; would highly recommend.”
“One of the best local shops in Eugene. They have a very good selection and their prices are way below other resale stores that you can find. The best part is the customer service which is unmatched in hospitality and the store has a great vibe”
“I appreciate their apparel selection and the service I received was adequate. However, I was disappointed by the limited plus-size options available in-store, which required me to make an online purchase. Considering my familiarity with their online offerings, I anticipated that the in-store selection would reflect a similar size range, especially given the store's location in a large city compared to my rural area. In my assessment, I would rate this experience 4 out of 5 due to the exceptional courtesy exhibited by the cashier, particularly when contrasted with her coworkers who were engaged in conversation and phone use.”
“I happened to be in town for a conference and wanted to grab some cool Ducks gear. The Nike apparel is definitely on the expensive side, but the Champion and other branded clothes are much more affordable and still look great.
The staff were super friendly and answered all of my questions, and I had a lot of them. The store is also right next to the football stadium, which is pretty cool.
If you’re looking for Ducks gear, this is a must stop.”
“My son turns 13 next week and wanted to build his first custom skateboard for his birthday. We stopped by Zumiez and had an incredible experience from start to finish.
As soon as we walked in, we were greeted by a friendly team that made us feel welcome. The gentleman who helped my son build his board was patient, knowledgeable, and took the time to answer all of his questions. He made the whole process fun and exciting.
I also want to give a special shoutout to Audrey, who was incredibly kind and welcoming. Honestly, every employee we interacted with was so sweet and helpful. It’s rare to walk into a store and feel like the entire staff genuinely enjoys helping people.
What started as a shopping trip turned into a memory my son will never forget. Great customer service, great selection, and an overall fantastic experience. We will absolutely be back. Thank you for helping make my son’s birthday so special!”
10AM - 9PM
293 Valley River Center, Eugene
Mens Clothing
“They have really nice gear and apparel, cool knick knacks and other various items. Prices are a little crazy, but it’s worth it if you find something you really like.”
“Beautiful hand crafted natural clothing and gifts. We just love blessed lotus clothing but love the other natural clothing lines they carry as well, definitely a store worth checking out. So much respect for Trillium, you can feel the love in the clothing made here. 👗🙏🏼”
“Hit some good sale prices and have a good selection of pants for guys which is what I was there for. Not much has changed otherwise about this chain for decades.”
9AM - 7PM
311 Oakway Rd, Eugene
Mens Clothing
“Associate to the rescue!!!!
Forgotten important wedding photos in a tux rental pocket. They had already packaged up to ship off with the several others mixed in. He went the extra mile to locate rental and I was able to get my irreplaceable polaroid pictures.
Thank you, Thank you, Thank you.”
“I love this store! Always have my size, cool van's I haven't seen yet, usually have sales of some kind going on, and the managers are always on top of there store as well as very knowledgeable. I usually try to buy at least 2 pairs of shoes when I go. If you like vans, then you should probably check it out. And the prices aren't that far away from online.”
“I don't typically buy any merch from the Duck store, unless it's on deep discount because prices here are off the charts! I do enjoy the coffee shop in the corner of the store and get mochas here, they serve better drinks than most of the coffee shops around, so I visit often before work and do enjoy window shopping the cool Duck gear. Occasionally I'll buy some art supply items downstairs, they have a great selection of pencils and pens as well as notebooks. Not as cheap as shopping at Target or Walmart, but better selection of quality. It's the Duck Store, I'm a Duck, you should be a Duck too! :)”
“If you're an out of touch older dude like me you can head in here and pick up something fashionable that will have you looking fly the next time you're out on the town. I like shopping here because the style and fit seems works great on my taller frame”
“If you are searching for perfume or cologne, I suggest asking Robin Parada for assistance. She is very knowledgeable and so funny! Great customer service every time I see her.”
“Olivia was the sweetest! I came in looking for a very specific type of pant.. She picked out several different types to help me find my size and style. Left with two pairs I’m in love with!!
Thanks girl!”
“I don't really shop very often - these ladies were very attentive and polite. I had the most help I've had compared to many stores. Good selection for adults and kids. Prices are a good discount compared to their normal line.”
“I ordered two pairs of jeans online but they were the wrong size. So I decided to go into the store to see if they had them in stock there. Unfortunately they didn't, but the employee who helped me, named Em, was so incredibly helpful! The caliber of customer service she gave made me feel like was in a very high-end store with a personal shopper! She asked if I wanted her to do the exchange online for me, or find something in the store. I was tempted to try to find something in store for instant gratification, and she asked me all the questions needed to find what I was looking for. She hit it spot on, but I decided to still stick with the originals and she seamlessly reordered them for me and even asked about the length because I had previously been thinking I might like the short length instead.
Em is one amazing team member of yours! :)”
“I recently had a lovely experience shopping with Ari, she went out of her way to help me find a shirt and was very friendly and kind. Her customer service is outstanding!”
“AMAZING SERVICE !!! taylor and abby helped me return my shoes and it was so smooth and so easy will 100% recommend this place to everyone and will be coming back to purchase all of my shoes here !!”
“Veronica was a wonderful cashier/associate!!! Kindness can go a long way (in just about every situation) and really matters. She was super nice and helped me with a confusing return/purchase. I have had really bad experiences at Valley River Center AE store in the past. AE needs more Veronica's or have her train other AE employees. She made me decide to return to the store after i was considering not coming back because of a prior bad experience at this store.”
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“Kathy was a pleasure to shop with. She was so kind, honest, and helpful. I actually ended up taking home all the items she suggested!! The pure fabric quality and sources helped make the first time experience awesome. My new favorite shop in Eugene.”