Verizon's downtown Portland store offers a positive experience for customers seeking mobile, 5G home internet, or business solutions. The staff is noted for their efficiency, knowledge, and helpfulness. One customer praised Brian for providing clear options when selecting a new phone and plan, highlighting his genuine care for ensuring customers leave satisfied. Another customer mentioned Arlo, who resolved multiple issues from a previous provider, showcasing the team's commitment to excellent service. Overall, customers appreciate the polite staff and the informative assistance provided. However, one individual noted a concern regarding an unexpected credit check while inquiring about upgrading their prepaid plan, suggesting that staff should communicate such procedures beforehand. The manager, Cameron, received positive feedback for his help with the trade-in process and explaining family plan options. Verizon also offers convenience with online ordering, free shipping options, and in-store pickup. Whether visiting the store or shopping online, customers can expect a supportive environment tailored to their needs.
Brian is simply the best. Only good experience I’ve ever had getting a phone. He explains things well and is super charismatic. Definitely makes the phone buying process less grueling. Bought 2 phones with him now!
May 2025
Verizon no longer employes people. The robots are coming
May 2025
Arlo went above and beyond!!! I was with Boost mobile and was a horrible experience. We encountered several issues and Arlo solved them all!!
