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“Best experience I’ve had getting a phone ever. All of the staff that day was kind and patient with everyone who walked in, not just me. They were funny and helped me understand clearly what I was buying. I’m never going to any other Verizon store again!! This is the one!”
“Kenny was fantastic! Attentive and informative, he took care of my phone issue and let me know what was happening every step of the way. While spending 2 hours in a Verizon store on a business trip was not ideal, he made it a lot less painful!”
“The sales manager Kyle was extremely helpful as we changed and added a line to our account. I have not had service so thorough in a long time. He made this a very good experience! Thanks”
“Came here to pay my phone bill but got upgraded to a new phone in very reasonable price. Bhupen the store representative who was working at the store was great in communication n is very friendly.
Loving ing my new IPhone 15”
“I found this store by chance. I stopped in Squirrel Hill for something else and found this store on my way back to me car. Some I need to go to a t-mobile store anyway, I thought I'd do it then. The employees were so helpful. I was having some Samsung issues and James was Samsung guru! I will definitely purchase My new phone there and from James. I Highly recommend this store.!”
“I lost my phone in an unfortunate accident this week. I visited the T-Mobile store on June 5, 2024 at 9 AM. The two women there working were so incredibly helpful and kind and totally turned my whole day around. They promptly helped me and expeditiously completed my purchase and set up. I don’t know what I would have done without them.”
“Super helpful when I went to upgrade my phone, was even nice enough to let me use their computer to log into my banking information since my old phone was disabled. Discussion and explanation of costs went a bit quickly, but still walked out a satisfied customer and with cheaper Internet service!”
“hello. i needed a sim card for a week. they opened at 10h sharp. i came from an issue with at&t. i was attended by a person who told me 'in 5min you will have a working phone'. it was true”
“We met with Tia today at the Ross Park Mall store and let me tell you....best customer service ever! Not only was she kind and funny but she was so helpful and patient when we couldn't remember passwords and info to log into our teens phone. If your a tmobile customer go talk to Tia. Working with her was a breeze and made the stress of getting a new phone easy!”
“I ordered a phone online Thursday night, it was ready to go early the next day! Josh was super helpful in helping me to get everything set up, too. I will never go to another location.”
“Had a really positive experience getting my plan changed around and selecting a new phone today at this location. Danielle and the other staff were patient and helpful and offered great customer service.”
“Sim card in 2 year old phone stopped working on Memorial Day-OH NO!!! But Micah was working at this store and saved the day! He quickly, professionally, and completely diagnosed and fixed the problem in about 15 minutes start to finish. AMAZING! He joins the gang of courteous and knowledgeable T-Mobile staff with whom I've had the pleasure of working.”
“Teni is incredible helpful and knowledgeable. The assistance she gave to my wife and I was above and beyond. We are so happy with T-Mobile and we also switched to T-Mobile internet for our home 2 weeks back and it has worked so much better than our previous internet provider.”
“Karen helped my wife and I get an internet bundle as well as 2 new phones, helped us save a lot of money from our previous carriers and she was magnificent with help!”
“I can’t express enough how grateful I am for the above and beyond assistance provided by Geoffrey C. at this location! This wonderful employee gave me his personal number and helped me after hours and on his days off to get our 3 lines transferred over from another carrier! Who does that? And I’m talking about multiple days and hours spent when one phone that was shipped out of state had some issues. Geoffrey swooped in like Superman and handled everything with a smile, making jokes to help alleviate tensions, and with the determination of a dog with a bone to make everything just right!
Thank you for all your help, Geoffrey, you deserve a raise and I hope this small token of my recognition helps in some way. You’re the best! 5 ⭐️”
“We went to Xfinity to set up a new WiFi for our home, and Ammiel helped us throughout the process. He was very knowledgeable and explained everything clearly, which made it so much easier for us. He also set us up with a 5-year 1-Gig student discount internet plan and even included a free line for 1 year. We really appreciate his professionalism and support. Thank you, Ammiel!”
“Just wanted to give a quick thank you to Ian! Around 10 till closing at 6pm on Monday, we visited the East Liverpool location to get assistance transferring my old cell phone # from a different carrier to my new Verizon phone.
Ian was prompt, courteous, and was able to handle my problem without sweat. The service here, while busy, was top notch, and I am so glad I chose Verizon. And thanks again, Ian!!”
“My internet service kept going out and so I called that night and they made an appointment for the next day and the tech came earlier to check the wires around my house and ended up giving us a new router because ours was older and made sure our internet was up and working.”
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“Selwyn has been outstanding in helping this frustrated cell phone user. We cannot compliment him higher than top of the line outstanding. He has been a credit to your company!”