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“Great experience dealing with Matt at the Allison Park, PA store who worked with me in numerous conversations with a somewhat unique situation with buying a washer that had to be ordered, in coordination with buying a stack kit and then timing the delivery. The installers were awesome (sorry forget their names) with communication, delivery and stacking of the units.”
“Very helpful staff. Very good selection. I am a contractor and this place had the few missing pieces for me to keep working at reasonable prices. As I expect from a local hardware store there was someone to take to exactly what I needed and then ring me out at the register. Shop local when you can”
“Now it can give you whiplash at first, seeing an Ace in a small town, but honestly it has some of the nicest and most helpful individuals. Needed a part to fix a toilet, found someone who knew their stuff and their recommendation saved us hundreds of dollars. Also, great sandwiches.”
“I was looking for a well pump a specific drummond 1hp and the store attendant over on McKnight rd in Pittsburgh sent me here saying they had plenty in stock. After hours of driving they didn't have it. But I spoke with Brad and Eric the store managers helped me and my father tremendously. They called a different store to make sure they had the well pump in stock at Monaca. Brad and Eric are a great asset to your company. They were very helpful and went above for me and my father”
“While the front end of the store appears to be very similar to any other hardware store, the real gem to this store is their tools and repair department. I was able to get my push mower serviced there, when other places told me that they don't work on brands they don't currently sell. The guys who service and sell power tools are super great to work with. As a recently widowed woman, my spouse was the power tool expert of the family. Robert in the service dept has been very helpful, explaining things to me, answering any questions I have, and offering advice. I highly recommend this business for hardware and tools. Their service is top notch!”
“No questions asked lifetime warranty on almost all of their hand tools. What more do I have to say? The manager who processed the exchange was very generous and helpful.”
“Knowledgeable and helpful. No order too small or too big for this crew. Much better quality lumber than I’ve had to sort through at other places. My go to company for all my home improvement projects now :)”
“I recently have redone two bathrooms in my home and purchased all my hardware, etc. from Splash. Their products are wonderful! I had a fabulous experience working with Michelle in the past, and most recently with Amanda at the Glenshaw location. Amanda is extremely knowledgable, kind and great with customer's. As we know, a new bathroom takes alot of time. Each time I met with Amanda, she had an updated packet ready that included comparable products if something was not available and samples displayed on her desk. Amanda, thank you for the great customer experience! I am extremely satisfied and highly recommend Splash!
LuAnn Pasquarello”
“I had my push reel mower sharpened & realigned here. Huge thanks to Conan for the great work. Mower cuts like it’s brand new. First time customer and will be going back here for anything I need! 10/10.”
“I was shocked to find this hardware store “inside” the Giant Eagle grocery store! If you weren’t from the area and didn’t know any better, it would be very understandable that you drove past it because there’s only 1 sign that is visible to tell people it’s there and it’s not in the best location!”
“On March 7, 2023, I visited my local Busy Beaver store in Castle Shannon. I should say here that I have never had a bad experience in this store. The representatives have always been helpful, friendly, and professional.On March 7, my cashier was Meegan and she asked if I would need help loading the 4 bags of potting soil I bought on sale. I said, "No, I'd be fine," thanked her and left. When I backed up my car to the stack of potting soil, there was Meegan standing there waving at me. She joked, "I don't listen well" and helped me load the bags in the car. I thanked her and tried to give her a lottery ticket which she declined.Please tell her how much I appreciated her attitude and help.Mike”
“Excellent selection of merchandise, great prices, fantastic customer service. This place is so dependable and always seems to have the unique items that I'm looking for. I appreciate being able to order online and pick up at the store.”
“I ran into several delivery problems with my order. First, my billing and delivery addresses are in different states. My order, unfortunately, was delivered to the wrong address. Easy, but unfortunate mistake. Equiparts immediately shipped a duplicate to my shipping address at no charge. Then, of course, I had one digit wrong in my delivery address so UPS hasn't delivered. I contacted Equiparts who responded immediately and updated the address with UPS. Hopefully, it will show up. But, whether it does or not Equiparts deserves a 5-star review for efficient, professional, and polite customer service.”
“Other hardware stores around hire employees that have complete lack of communication skills, complete disregard towards the customers, and a total lack of care for providing any customer service whatsoever. This Home Depot in particular is the exception, I am always treated with respect, and I always receive the quality help and care I need when shopping for all sorts of products. The other stores in the area are so bad that I've gone in, sought help or specific products, and I leave to come to this Home Depot each time, the only one that's worthy.”
“After days of searching and calling around for a product to fix my plumbing issue, I found Penstan Supply, stopped in, and met with Pat. He listened to my problem, understood what I was trying to fix, and because he knows his products, he found a solution to my problem. Thank you, Pat, for providing me with excellent customer service and care for listening, understanding, and resolving my problem. You're definitely an asset to your employer. Keep up that level of excellence.”
“Top notch people. I took a compressor in that was under warranty, my Co workers didn't give me a lot of info about it, the team here were able to assist me and take care of it, without hesitation.”
“Need an odd part for your dishwasher or HVAC? Ace is more likely to have it than the big box chains. This location is inside Giant Eagle, and isn't staffed consistently. You can pay for your items at the grocery checkout. Call first if you need to talk to one of their experts.”
“The home Depot is 1 of the best places for all your building needs and they are very very professional very polite very knowledgeable friendly and the most helpful of all hardware and lumber yards that's why home Depot gets 99.9% of my business and I highly highly recommend home Depot to everyone”
“I have to give many thanks to team members Sal and Sean at the Allison Park Home Depot! After a long day, they were just what we needed. Sean was so approachable and helped linked us with Sal who listened to what we needed for our project. We talked through the correct lumber, he cut it for us, and we even discussed the proper screws and nuts to use. Thanks for helping us, offering up expertise and amazing customer service!”
“Kristen from the Garden Center was fantastic! I had a problem with a hose I had purchased several years ago and he patiently studied the hose and was able to fix the problem. Kristen saved me the purchase price of a new hose and explained how to fix the issue if it happens again. Great job Kristen, very much appreciated.”
“I visited here for the first time and my experience, just wow is really all I can say. These two gentlemen really made my day! From helping me with my project, to my kids, to walking me to my car. They were amazing. Really went above and beyond. Not too sure their names. You don’t find people who like their jobs that much really anymore. I wish there were more people like them in the world. Thank you guys so much!!!!”
“I bought a 4pk under cabinet lights. When I got home 2 were unwrapped and 2 were wrapped. The 2 that were wrapped worked. I cam back and got a manager by the name by of Casey. She was so kind and she looked thru a zillion lights and we determined the last one and they were discontinued. She went above and beyond and called another that had one and said she would them up at the store tonight and call me tomorrow. What a great representative for Lowe’s. Casey is the best.”
“Bob in the appliance section was amazing. I have never had to purchase a kitchen appliance before today, and he was generous with his time in explaining everything and made me feel very comfortable and happy with my purchase. Let's see how delivery goes later this week!”
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“Gary in the appliance area went completely above and beyond to help me find us the right appliances based on the measurements we provided. Go see him and cut through the frustration of appliance shopping!”