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“Great experience dealing with Matt at the Allison Park, PA store who worked with me in numerous conversations with a somewhat unique situation with buying a washer that had to be ordered, in coordination with buying a stack kit and then timing the delivery. The installers were awesome (sorry forget their names) with communication, delivery and stacking of the units.”
“Probably the best hardware store around. Just because of their service. As soon as I walk in it’s “what can I help you with” in and out every time an I’ve been coming here for years.”
“Great place that goes above and beyond to help their customers. Such a pleasant change from the big box stores. This one even has groceries available for purchase.”
“No questions asked lifetime warranty on almost all of their hand tools. What more do I have to say? The manager who processed the exchange was very generous and helpful.”
“Hastings is the FIRST PLACE I go for commonly needed items -electrical, plumbing, bird food and feeders, household cleansers, or nuts, bolts and pull chain lamp sockets. Everyone in there offers to help you find what you need. The gentleman in electrical department found a new cane tip for me, used brute strength to pull the worn one off and applied the new! What’s not to love about Hastings!!”
“Went in there an bought $80 worth of moving blankets and you guys gave me a free wrench combo set. This place looks bigger than the one on McKnight road and your workers here are friendly”
“Knowledgeable and helpful. No order too small or too big for this crew. Much better quality lumber than I’ve had to sort through at other places. My go to company for all my home improvement projects now :)”
“Incredible service you just dont get in big box stores. Prices on many items cheaper than Amazon, moving into an old house in Bellevue this place has been essential.”
“SPLAH, and specifically Michelle, helped us with every detail for our bathroom design, including finding a great contractor. Their customer service was excellent, and their selection of tile/fixtures/you name it was high quality. Michelle had a lot of experience and a great eye for pairing things together.”
“I was shocked to find this hardware store “inside” the Giant Eagle grocery store! If you weren’t from the area and didn’t know any better, it would be very understandable that you drove past it because there’s only 1 sign that is visible to tell people it’s there and it’s not in the best location!”
“On March 7, 2023, I visited my local Busy Beaver store in Castle Shannon. I should say here that I have never had a bad experience in this store. The representatives have always been helpful, friendly, and professional.On March 7, my cashier was Meegan and she asked if I would need help loading the 4 bags of potting soil I bought on sale. I said, "No, I'd be fine," thanked her and left. When I backed up my car to the stack of potting soil, there was Meegan standing there waving at me. She joked, "I don't listen well" and helped me load the bags in the car. I thanked her and tried to give her a lottery ticket which she declined.Please tell her how much I appreciated her attitude and help.Mike”
“Ace hardware has all the current products, as well as the old fashioned products, that are available. The employees are always well informed and friendly. Ace is my husbands favorite hardware store as well. None of the big box stores are even close to being his favorite, and mine as well. Great job, Ace!”
“I ran into several delivery problems with my order. First, my billing and delivery addresses are in different states. My order, unfortunately, was delivered to the wrong address. Easy, but unfortunate mistake. Equiparts immediately shipped a duplicate to my shipping address at no charge. Then, of course, I had one digit wrong in my delivery address so UPS hasn't delivered. I contacted Equiparts who responded immediately and updated the address with UPS. Hopefully, it will show up. But, whether it does or not Equiparts deserves a 5-star review for efficient, professional, and polite customer service.”
“Other hardware stores around hire employees that have complete lack of communication skills, complete disregard towards the customers, and a total lack of care for providing any customer service whatsoever. This Home Depot in particular is the exception, I am always treated with respect, and I always receive the quality help and care I need when shopping for all sorts of products. The other stores in the area are so bad that I've gone in, sought help or specific products, and I leave to come to this Home Depot each time, the only one that's worthy.”
“After days of searching and calling around for a product to fix my plumbing issue, I found Penstan Supply, stopped in, and met with Pat. He listened to my problem, understood what I was trying to fix, and because he knows his products, he found a solution to my problem. Thank you, Pat, for providing me with excellent customer service and care for listening, understanding, and resolving my problem. You're definitely an asset to your employer. Keep up that level of excellence.”
“Need an odd part for your dishwasher or HVAC? Ace is more likely to have it than the big box chains. This location is inside Giant Eagle, and isn't staffed consistently. You can pay for your items at the grocery checkout. Call first if you need to talk to one of their experts.”
“I was going through my bag of tools. Most of my hvac tools were purchased at Johnstone Pittsburgh. Thanks for having a great selection. I love that you are open on Saturdays and special orders are easy with you. Thank you.”
“Friendly and helpful staff. Managers also get involved to provide an excellent customer experience. They will work hard to make things right even when something goes wrong.”
“The home Depot is 1 of the best places for all your building needs and they are very very professional very polite very knowledgeable friendly and the most helpful of all hardware and lumber yards that's why home Depot gets 99.9% of my business and I highly highly recommend home Depot to everyone”
“I had a really positive experience here. Brenda in the paint section was super nice, friendly, and knowledgeable. Checking out was very smooth and the cashier was very friendly:)”
“During the recent clearance sale, we bought a very reduced dryer and refrigerator. Dave, Aaron, the young man working in flooring/appliances on Friday the 6th, were extremely helpful. Dave and Aaron made loading our appliances EXTREMELY easy. They assisted with a smile and were mindful and courteous of our vehicle and purchases. I cannot thank them enough for their work.
We love the selection and visiting this home depot, and will primarily visit this one for all future visits. Thank you Dave and Aaron for getting our appliances loaded no issue!”
“A huge thank you for the tremendously helpful information and customer support I received from Nate at the Pro Desk. He was able to help resolve my account issues and set up my business to receive extremely helpful savings by doing custom bulk ordering.
Really appreciative of the time and patience he had as it was quite the investment, given the amount of questions and clarification I needed prior to make sure this decision was in the best interest of my business. He broke everything down very simple and then got our future inventory scheduled, ordered, and discounted all in one shot.
On behalf of our small team,
Thank you!
- SowaScape Lawn & Yard Services”
“I neeeeed more plants!!!!!!!!!!!!!!!!
No seriously. I spent too much over the past 2 days on pet friendly girls for my collection. I have to be done. But Lowes > HD.”
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“I very recently purchased a Whirlpool Dishwasher from Lowe’s in Gibsonia, PA. After the purchase I went back to the store to inquire about a Black Friday Rebate on the $162. installation cost that I had seen advertised on their signage and realized I had purchased it during the required dates. I had the pleasure of meeting OMAR in the appliance dept., the stores assistant manager! He went above and beyond and applied for the “installation rebate” for me on the appliance departments computer, which was a somewhat lengthy process ! Thank you OMAR for taking the time out of your busy day to help out a customer!!!!! You’re the best and a definite asset to the Gibsonia store !❤️
I also would like to give a shout out to Cameron, ( said he installs dishwashers and microwaves), the installer from ByTor, a company Lowes uses for installation, he was outstanding in all aspects, spent hours doing my install, due to running into some problems running the hose through the wood cabinetry and around a bend ! Very knowledgeable and efficient! A very good experience overall for us !!! ❤️”