Old Navy in Philadelphia, PA offers a wide range of clothing for the whole family, including trendy maternity wear, stylish women's, men's, and kids' apparel. Customers appreciate the great deals on items like signature pants, often found on clearance racks at significant discounts. The store provides convenient options such as online shopping with in-store pickup. Staff members are generally friendly and helpful, with some customers highlighting positive experiences during checkout and their knowledge of current deals. However, the shopping experience can vary; some customers have encountered long wait times at the cash register and issues with insufficient staff support on the sales floor. There are also concerns about security, as some have felt uncomfortable due to inappropriate behavior from certain staff members. Despite these issues, many shoppers enjoy finding good deals and appreciate the store's wide selection and friendly service when available. Overall, Old Navy is a popular destination for affordable fashion, though some improvements in customer service and security could enhance the shopping experience.
The story was nicely organized, plus the staff were so friendly and helpful! I had an issue with an exchange at checkout, which this store was not at fault for. The associate and manager were very patient, and they eventually figured it out for me.
October 2025
I come to the chestnut street location to shop for my children twice a month I have always received great customer service from the staff they are always pleasant and upbeat I’m always greeted with a smile at the front door it’s a warm welcome environment.
August 2025
A good location. As far as cleanliness it needs some work. Very unorganized.
