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“Kenny was fantastic! Attentive and informative, he took care of my phone issue and let me know what was happening every step of the way. While spending 2 hours in a Verizon store on a business trip was not ideal, he made it a lot less painful!”
“Came here to pay my phone bill but got upgraded to a new phone in very reasonable price. Bhupen the store representative who was working at the store was great in communication n is very friendly.
Loving ing my new IPhone 15”
“I found this store by chance. I stopped in Squirrel Hill for something else and found this store on my way back to me car. Some I need to go to a t-mobile store anyway, I thought I'd do it then. The employees were so helpful. I was having some Samsung issues and James was Samsung guru! I will definitely purchase My new phone there and from James. I Highly recommend this store.!”
“I lost my phone in an unfortunate accident this week. I visited the T-Mobile store on June 5, 2024 at 9 AM. The two women there working were so incredibly helpful and kind and totally turned my whole day around. They promptly helped me and expeditiously completed my purchase and set up. I don’t know what I would have done without them.”
“Super helpful when I went to upgrade my phone, was even nice enough to let me use their computer to log into my banking information since my old phone was disabled. Discussion and explanation of costs went a bit quickly, but still walked out a satisfied customer and with cheaper Internet service!”
“I went to T-Mobile to check out some deals on a new iPhone, and I had a lot of questions to make sure T-Mobile was a good fit for my area and work needs. Micah had every answer for me, answered my questions thoroughly, and went above and beyond to get my phone number switched from my previous carrier. Micah was on the phone with my previous carrier for 3-4 hours trying to get them to release my old number, and he was determined to get everything straightened out before I left. He did an outstanding job and made me a happy customer 10/10.”
“Deejay assisted us today and resolved all of our issues. He was amazing. Will be back and will ask for him for excellent customer service! Thank you so much Deejay!”
“I had a great experience Cambrya was a great help she got us stored away even on her day off she worked hard to get our phones connected. If you go to this location make sure you go with Cambrya she will get you stored away.”
“hello. i needed a sim card for a week. they opened at 10h sharp. i came from an issue with at&t. i was attended by a person who told me 'in 5min you will have a working phone'. it was true”
“I ordered a phone online Thursday night, it was ready to go early the next day! Josh was super helpful in helping me to get everything set up, too. I will never go to another location.”
“We met with Tia today at the Ross Park Mall store and let me tell you....best customer service ever! Not only was she kind and funny but she was so helpful and patient when we couldn't remember passwords and info to log into our teens phone. If your a tmobile customer go talk to Tia. Working with her was a breeze and made the stress of getting a new phone easy!”
“Sometimes smart phones can be difficult for older folks. My mom recently had an issue that we thought was a virus. We took it to Angela and Ben at the T-Mobile store and they figured out what it was and made the necessary fixes. Those two employees were diligent, honest and I am beyond appreciative in an extremely frustrating situation. They are the best! Thank you Angela and Ben.”
“DJ and his helpful staff were great! He sat down and helped me write every case scenario of how much it would cost and he also gave me great advice. I highly suggest him and his team. Plus, he was kind. Someone else helped me but I forget his name. I just know he liked soccer but I suggest him as well! haha”
“Had a really positive experience getting my plan changed around and selecting a new phone today at this location. Danielle and the other staff were patient and helpful and offered great customer service.”
“I am giving the 3139 Banksville Road location a Score of 10 because of the true quality of customer service & true professionalism that I received from your T-Mobile Expert named Daymon. He went above and beyond by doing such an excellent job of helping me get my phone back on track ASAP. I am a Lyft driver, and I just can not afford to have my phone offline and not fully operate properly or I will not be able to make any profits at all. Daymon had throughly explained my options and helped me with the process of getting me back online with Lyft right away. I now have a newly upgraded phone, a much better suited protective cellphone case cover, and also a very great screen protector as well. I am very much pleased with the quality of service that I have received from him, and I will also be referring all of my family and friends to him for as long as I have my phone service with T-Mobile because his service is so very appreciated. Thank you! From: Ms. Jeanette C. Lofton. ;-)”
“Sierra Experts has been absolutely amazing working with our 4 adventure parks! They make sure everything is top notch for us and that everything is always working correctly. They are quick to respond and help with any issues we have. 10/10 recommend! Thank you Bruce and team!!”
“Teni is incredible helpful and knowledgeable. The assistance she gave to my wife and I was above and beyond. We are so happy with T-Mobile and we also switched to T-Mobile internet for our home 2 weeks back and it has worked so much better than our previous internet provider.”
“Great staff have a great time everytime we in store. Best T-Mobile in the region with the best staff. I’d really like to see the staff get standing rubber mats for the long hours on their feet the whole time. Will be returning.”
“Antoine easily gets 5 stars for today! He was energetic, friendly and helpful! What more could you ask for? He was quick to help and had me on my way in no time. My Internet device needed replacement - he took care of it efficiently and did it with a smile. This is great customer service! Thanks again Antoine!”
“Verizon Brentwood, PA Paul made the experience of updating a phone and taking advantage of the Apple watch offer. He was knowledgeable and helpful in guiding us to the best plan and coverage. He was a pleasure to work with - highly recommend him!”
“went better then expected when calling, which was to disconnect their service, mostly because verizon has a better offer currently (at least in my location)I had originally called may 17th, and thought i cancelled service, but for some reason it didnt work and got charged today.But after calling it was resolved and the money put back into account and everything, and it was a suprisingly smooth and quick process that i wasnt expecting to be so smooth, i do gotta say that was impressive.”
“Switched from another cell proVider 1 month ago. So far, pleased with the change.The people in this store were easy enough to work with - I'm no techy and needed help with swapping SIM cards, and correct any dangling chads.TMoble tech assist seems to respond faster and be more helpful than my preVious proVider.”
“Just got a ad card in the mail, scanned the code picked my location I WAS IN A RUSH AS WELL, Ms Lisa was very attentive and knowledgeable of the equipment and my troubleshooting issue with a previous burnt out modem I purchased from boost mobile, she let me know I didn't owe a thing verified my ticket told me my first payment date and the new price going up this up winter put me on game of what channels you can have access to on Now which was alright it's still affordable for what you actually use thank you again Ms Lisa”
“Jackie and Joe at Summit location helped me with a return phone receipt and billing issue. Both were thorough in their efforts to investigate and they were great help in correcting the issue. Very satisfied , thank you.”
“My wife's cellphone malfunctioned while visiting from Arizona requiring it to be replaced. Despite some negative online reviews and despite it being a busy Sunday, we were warmly greeted by manager Drew and quickly assisted by Cassie. She immediately explained the options for replacing the phone, and after we elected one, Cassie made it all happen within an hour which included transfer of data to the new phone.
We couldn't have been more pleased and we heartily recommend this store and its great staff.”
“Just wanted to give a quick thank you to Ian! Around 10 till closing at 6pm on Monday, we visited the East Liverpool location to get assistance transferring my old cell phone # from a different carrier to my new Verizon phone.
Ian was prompt, courteous, and was able to handle my problem without sweat. The service here, while busy, was top notch, and I am so glad I chose Verizon. And thanks again, Ian!!”
“Great experience here! Went in to switch from Verizon to Xfinity mobile and get two new phones. Nicole was awesome!! Super friendly, knowledgeable and extremely efficient. Something that Verizon made out to be a 2+ hour complicated transaction took Nicole just 30 minutes or less! Smooth and easy experience!”
“I took my son to the store to get a new phone after having it checked from Apple and realizing there was no hope to get it to work. It was fairly busy and everyone was working with a customer. It wasn’t too long-maybe 5 minutes-and someone came to check us in. We had about an hour wait so we did some shopping and came back. Another worker greeted us to see if we needed checked in when we got back and told us we only had one more person ahead of us at that time. We didn’t have to wait too much longer. Jay waited on us and he was fantastic. He went above and beyond to help us out and really made a typically stressful experience easy. We will definitely make the trip to this location in the future.”
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“Best experience I’ve had getting a phone ever. All of the staff that day was kind and patient with everyone who walked in, not just me. They were funny and helped me understand clearly what I was buying. I’m never going to any other Verizon store again!! This is the one!”