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“We have been using Citdel for many years and find them helpful and reliant. their savings rate is good and personnel are very cordial and knowledgeable. We appreciate all they have to offer for both savings and services.”
“The lady who took care of me at the front desk was extremely polite, took her time listened and helped me greatly. I am so thankful that I switched to Citadel credit union from my previous bank.”
“Very Supported and Helpful, Pleasent Love Being Associated With An Outstanding Banking Corporation. Always Welcome'd And
Satisfied With Positive End Results.”
8:30AM - 5PM
370 W Uwchlan Ave, Downingtown
Credit Unions
“I was told last minute that the bank I had been with for 10+ years had been sold to a bank that is horrible to say the very least. I have approximately 10 days to get all of my money out of said account and move before the merger or it goes to this other awful bank. I started googling banks in the area. Trumark came up and I looked at reviews and asked around and they seemed like the perfect fix. I applied online and found out it would take DAYS to get an answer, in my time crunch, I don’t have that kind of time. I went into the branch on 113 in Downingtown. I was immediately warmly greeted and sat right down and got the process started. Meanwhile my toddler, who is a toddler and never stops moving. Was clearly bored, the women employees there took her right under their wing so I could get everything done with the least amount of stress as possible. They let her sit in their chairs, gave her a lollipop and played with her. As a mom, this means so much to me. They made the whole stressful process so simple and seamless. I will forever recommend this bank and branch to everything I know. 5 stars isn’t enough. Thank you.”
“Was greeted and taken right away by Lydia. Got the bank check that I needed to pay a subcontractor, and was on my way in 5 minutes. It is nice to interact with them. Pleasant and helpful.”
“I called in to the fraud department due to having issues with my debit card being declined, the fraud department advised that it was nothing on their end but maybe some type of “monetary limit”, so he transferred me to card member services. I spoke to someone name Vanessa, who to say the least lacked common knowledge within her role so I asked to speak to a supervisor. I was then cold transferred to a supervisor (she had an accent so I didn’t catch her name) who was rude and lacked knowledge as well…she then cold transferred me to members service! I was highly upset with the service I received up until that moment, but I had the absolute pleasure of speaking with AVERY!! She was knowledgeable, patient, and kind! She placed me on hold to do research and came back with a solution!!! As far as I’m concerned she should be promoted to a managerial role because she clearly has the skills! You’ll need to do better with hiring quality representatives, like Avery! She is an asset to your company because she is the only reason I decided not to close my account!”
“This credit union has handled all
of my accounts for as long as I can remember. From checking, savings, car and home equity. Just a convenient and effective way to do your billing through Citadel credit union.”
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“I always have a great experience with Citadel my Confidence doing my financial goals with them is great. I like that I have a face to speak to and not a computer. I'm a person to person kind of person so the Citadel in South Coatesville is people friendly. I don't want to change anything it a great human to human place.”