Verizon

Verizon, Electronics, Cell Phone Stores, Internet Service Providers
Hours: The Verizon store at Columbia offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or choose to shop online, with options for in-store appointment scheduling, online orders with free 2-day shipping, same-day delivery where available, and in-store pickup through lockers. The store strives to provide convenient and accessible service for all customers. Customer experiences vary. Some praise the helpfulness and professionalism of staff, highlighting employees who are knowledgeable, friendly, and attentive. One reviewer specifically commended a staff member for making the upgrade process easy and efficient, calling them a valuable asset. The store’s management also receives positive remarks for attempting to ensure good customer service. However, there are also frustrations. A few customers faced long wait times and inefficient processes. One customer described a frustrating experience with ordering a phone, where miscommunication and sales practices led to a canceled order and a wasted day. Another shared that the store seemed unwilling to assist with certain requests, such as device transfers or upgrades, especially close to closing hours, which left them feeling unwelcome. Despite these issues, some reviewers noted that management and staff are trying to improve and are helpful when approached. Overall, the Verizon store at Columbia is seen as a helpful place with friendly staff and convenient shopping options, though some experiences highlight the importance of patience and choosing the right staff member for assistance. The store aims to balance sales, support, and customer satisfaction to serve the community’s mobile and internet needs.

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  Metro by T-Mobile Cell Phone Store, Mobile Phones

1. Columbia, South Carolina