Verizon offers a convenient shopping experience at their Hixson store, where customers can find the latest mobile devices, 5G home internet, and business solutions. The store provides the option to schedule in-store appointments or place online orders, with free 2-day shipping, express lockers, and same-day delivery available in some areas. Customers have praised the efficient and helpful service provided by the store's associates, such as Jason, Elijah, and Cameron, who go above and beyond to assist customers, even helping them save money. However, some customers have experienced issues with their bills being higher than quoted, and the sales representative not following up as promised. Overall, the Verizon store in Chattanooga is highly recommended for its outstanding customer service and wide range of products and services.
We received great help at the Hixson Verizon store with a billing problem. No pressure to buy a new phone or anything else.
May 2025
I walked in for a new phone, I was helped right away by an associate. He showed me what was available, and I was out of the store with a new phone in under 20 minutes. Well done!
February 2025
Just had the best experience with Jason and Elijah at this store!!! Very efficient and helpful getting my elderly mother a new phone and added to our family plan!!!
