“The entire process was smooth, straightforward, and the staff was very helpful. The phone I got has been working absolutely perfectly—it's fast, reliable, and exactly what I needed. Highly recommend this spot for anyone looking for a great device and great service!”
“Antonio at the Gunbarrel Rd location was extremely helpful, knowledgeable, professional and patient with my upgrades to 17 Pro Max and Apple Watch. As a senior, (nearly 70), this technology can be challenging for me to understand easily. He never made me feel dumb or less capable. I appreciate him. He is an asset to your company.”
“Abbi is down right amazing !!
I had issues switching phones and getting a WiFi box but abbi found a way and handled it like a pro.
So thankful for her help and her patience and for putting up with me when I got frustrated
She was also training someone so I know it was hard on her to but she handled it so well
So thankful for her and her hard work
I love t mobile”
“Aleayah spent several hours transferring EVERYTHING from my old phone to my new phone. She went far beyond what was expected. She is an excellent representative of T-Mobile.
Thank you!”
“Bradley went out of his way to help me with an unresolved issue from over three years from a incorrect trade that was never resolved but he went out of his way and was able to get it fixed! Thank you so much!”
“Although this location did not have the phone I wanted Maria was very kind, helpful and knowledgeable. She answered all my questions and set me up with the other location so everything went smoothly when I arrived. I would highly recommend.”
“The manager at this store Ahmad did a fantastic job of making my most recent experience the best. He stays on top of the inventory so you won't waste a trip & made sure i got fair trade in value for older games. He's the man!”
“I just experienced the best customer service i have ever received. If i could give this young lady Queshia took care of me above and beyond what was expected . I was upset
Due to my phone being broke. Queshia assured me she was gonna take care of me and she did just say I am forever grateful Queshia deserves a raise.”
“Stopped in and had a great conversation with Duran, who also gave me details on various products i thought about purchasing. Very personable and excited to help out others coming in the store. 100% recommend”
“Miguel was absolutely amazing!! Such a polite, kind, & put together young man. Great at sales & great customer service! He helped me immediately, explained various options, suggested the best option, and explained why, and communicated thoroughly, the actions I would need to take the following month. Another customer walked in, about half way through our process, Miguel greeted him & asked him for time to complete our transaction. He showed me the screen protector I asked for and put it on the phone for me. He offered to set the iCloud up with me, but since my son already had an iCloud, I decided to wait. I asked if he could assist me with parental controls, & was willing to help me do that. I asked how long would it take, he told me 15 mins, and I told him “no since you have someone else waiting…” Miguel said, “ma’am I don’t mind at all, you are the customer, so I’ll do whatever I need to assist you until we’re done.” He was a complete delight! Cricket should definitely keep him around, and watch him grow within the company!! Thank you Miguel!! (Chattanooga - Lee Hwy Store)”
“Phone's screen showed signs of failing soon, so we visited Verizon on Gunbarrel Road. Excellent service from Brandon, who discussed options and then transferred data from old phone to new. We really appreciate Brandon, whose patience and experience made our visit an overall success.”
“Greg at the ATT store is awesome! He was able to clean up Verizons mess while getting me switched over to ATT. If you need a phone, go see Greg and the folks at ATT Ooltewah!”