Belk in Franklin, TN is a large department store offering a wide variety of products for men and women, including clothes, shoes, beauty items, fragrances, home décor, and kitchen appliances. Customers can find many styles from popular designer brands like Calvin Klein, Vince Camuto, Ralph Lauren, and Coach. The store often has sales and deals on items such as purses, jeans, and more, making shopping easier and more affordable. Shoppers have enjoyed their visits, with some mentioning friendly and helpful staff, especially in the fragrance department where an associate named AJ provided excellent service and helped find the perfect wedding scent. Others appreciated the variety and good prices, noting that every item was clearly tagged. However, some reviews pointed out issues with customer service, such as slow checkouts and a lack of assistance in clothing and bedding areas, especially when the store was busy. A staff member was praised for her helpfulness while putting out merchandise, highlighting that friendly service can still be found. Overall, Belk offers a convenient shopping experience with a large selection of merchandise, good sales, and helpful staff, making it a popular destination for many shoppers.
Men's depth is a bit messy, especially with the worker guy just standing around behind the counter playing on his phone.
July 2026
Not a lot of sales people on the floor. I wanted to buy a pair of pants I saw on a mannequin but I couldn't find them.
July 2026
Joy was extremely helpful, patient and friendly. I stopped her to aske her how to get the coupon, that was referred to on the signs, and she took time to help me download the app and explain it to me.
