Macy's, established in 1858, is a well-known department store with over 740 locations across the country and an online presence. The Macy's Rogue Valley Mall provides a selection of popular fashion brands like Ralph Lauren, Calvin Klein, and Estee Lauder, alongside a variety of housewares and furniture. However, customer reviews indicate some challenges. Shoppers have noted good prices but mentioned a lack of employees, with blocked dressing rooms and limited checkout locations. Many feel that the store has scaled back its stock, leading to a perception of reduced quality. While some customers appreciate the helpful staff, others have experienced difficulties with returns and customer service policies. Overall, Macy's offers a range of products but may need to improve staffing and customer service to enhance the shopping experience.
I went in with a rough idea of what fragrance I wanted in both the perfume and cologne section and the lady's there were the nicest people I have ever met and hooked me up with the exact scents I was hoping to find. I will be coming back to this location specifically because I have never received such wonderful customer... read full comment
July 2026
We had shopped all day and finally found something my husband liked. Sunshine, in the men's apparel, was very friendly and fun to talk to after a long day.
July 2026
Diana you are a remarkable woman. Thanks for the stellar and fantastic service!
