2113 Gallatin Pike North, Madison TN 37115
“I shop there very often, would shop there more often if I have money, even though I spent a lot of money, but all ways have a great selection. I need to go there soon anyway.”
10 East Campbell Road, Madison TN 37115
“Geeze, I was able to get EVERYTHING I came for. A miricle; however, carts stairs and boxes everywhere. Had to findemployees to move stuff so we could get to shelves. Hmmm.”
1584 Gallatin Pike North, Madison TN 37115
“I had a kind of unique problem with some trim. A young man named Alex helped me out. He answered all the questions got everything knocked out and in about 15 minutes and took care of a pretty confusing problem I had so the store is great.”
1584 Gallatin Pike North, Madison TN 37115
“Kevin in the Pro Dept is amazing and in my opinion, he is stellar! Went to 5 other Home Depot's and looking for a certain Dewalt tool that each store claimed they had. Not one employee would give me any more than 5 minutes of their time, nor would they look for it. Got to the Madison HDepot and met Kevin. He called around to the other stores, tracked one down, had it shipped to my house via UPS. Took him a few days, but he found it. Not only did he do that work, but he followed up with me afterwards. Amazing customer service!”
1584 Gallatin Pike North, Madison TN 37115
“A few weeks ago, my boyfriend and I decided to go to Home Depot to check out Christmas tree. Despite it pouring rain outside, the employees of the garden center were dressed head to toe in yellow rain gear to help anyone needing assistance outside. After initially checking out the trees, my boyfriend and I opted to leave as we didn't want to purchase a tree without seeing how it looked untied. It appeared all the trees were already tied up for easy pick-up. As we walked to our car (in the pouring rain), one of the employees, Will, ran up behind us with an umbrella and continued to walk with us holding the umbrella over us so we didn't have to be rained on. He was not prompted. He was not under any direction. He just did it. We couldn't believe how kind of him that was. We began talking about how we wanted a tree, but opted not to because we wanted to be able to see what it looked like after being tied up. He goes, "Oh! Well, let me help you. I'd be happy to do that for you. Let's go back over to the trees." For the next 20 minutes, he generously assisted us in looking for the right tree, all the while giving us useful tips on how to treat the tree once at home. Upon purchase of the tree, two other guys helped tie the tree on top of our vehicle, again, in the pouring rain. They took their time, making sure everything was secure. When we were ready to leave, we offered a tip. They kindly declined saying that they don't accept tips!! We insisted, but they once kindly stated it was their pleasure to simply be of service to us. We couldn't believe it! These guys went over and beyond for us on a day that I'm sure they would have rather stayed home in their comfy houses outside of the cold and rain. Yet, they were working in the rain and were so generous and kind. THANK YOU Home Depot Madison! You guys have won our business for a lifetime.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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