My Melrose is an excellent store with a great location, offering a variety of trendy clothes, including extended sizes. Shoppers can find outfits for last-minute occasions, shop for the entire family, and pick up home goods. There is usually someone on the floor to ask for assistance. However, the store is often very congested and crowded. Some customers feel the clothing selection is not fabulous anymore, preferring to try items before buying. While many have great customer service experiences, one report described unhelpful management and poor staff conduct during a busy period.
Good selection of clothes.. they have clothes for the whole family good selection on heals and sandles you can find jewelry and make up items toys. Wish they had a Melrose in my state.. definitely will be visiting each time I travel to Austin.
May 2026
Staff need training, busy on phone and chatting with coworkers while I'm trying to return an item did not go well with me. Had to go back to dressing area to get someone to help me...
February 2026
Right when I walked in Lisa greeted me with an amazing attitude and even better customer service she was so helpful and so nice!! Coming from West Texas to the city you don’t get good hospitality like that
