The Rack Shop specializes in outfitting vehicles for adventure, offering a variety of products including roof racks, truck racks, rooftop tents, storage cases, bike mounts, and kayak mounts. Customers appreciate the knowledgeable and friendly staff, particularly Rob, who provides personalized guidance based on individual needs. Many reviews highlight how the team takes the time to explain options, offering professional advice without pressure to buy unnecessary items.
The shop is praised for its efficient installation services, with customers noting quick turnaround times and high-quality work, even correcting issues from previous installations. The Rack Shop also stands out for its exceptional customer service, with staff going above and beyond to assist with compatibility questions and product recommendations.
Clients have reported having a great experience overall, expressing satisfaction with the competitive pricing and the shop's commitment to helping them find the best solutions for their gear-carrying needs. Whether visiting in person or contacting them for advice, customers feel valued and well taken care of. The Rack Shop is highly recommended for anyone in the Austin area looking for reliable vehicle outfitting services.
Stop what you're doing, do not look for another rack shop, order everything here. Rob is fantastic, knowledgeable and genuinely a good person. Would go out of my way to purchase from here again. What a phenomenal experience.
July 2026
Rob and the folks here are absolute legends. Incredibly knowledgeable, works hard to understand your needs, and always makes sure you walk away satisfied. Can’t recommend this spot enough - especially since they helped me when I was in a tough spot with a time-sensitive move!
June 2026
I needed small parts for my Yakima rack and Rob hooked me up. Will definitely shop at The Rack Shop if I need anything else.
