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“Postal Zone is my Go-To store/post service for everything I mail, copy, buy suppirs for mailing and find THE prrfect cards for my family’s and friends’ birthdays, events and hoidays. The owner and the staff is always helpful.- even taping up my mailers, letting me borrow their stapler and giving advice on the best way to mail my packages. They keep names on a computer which makes it so easy to print out labels to put on packages . I am very happy with the service and feel so confident that my mail is very safe shipped from Postal Zone. Nancy Johnston”
“Postal-N-More is my go-to shipping store. The staff is friendly and helpful … going the extra mile to carefully pack your shipment find the best shipping options. You can also drop off packages for FedEx, UPS and USPS.”
“Certified USPS & cute bookstore all-in-one. The guy and I had a nice conversation (debating if gelatin is animal derived or healthy, lol) while he scanned my return package, even tearing apart a bubble wrap nerves to pad my return item so it’d be safe and sound, then taped up my package, all free of charge. Package got there in a few days and I got a full refund.”
“I know it’s not easy dealing with the public 24/7. People are down right rude and definitely not always right. These guys are all busting there tail working hard. They do a great job handling my packages from my business.”
“I’ve had nothing but great experiences at this post office. Everyone is consistently helpful, kind, and professional. They truly do a great job and often go the extra mile to make sure things are handled smoothly. It really makes a difference.”
“This location is the best post office in the Upper Kirby neighborhood! (Probably the best in Houston). Each person who works behind the desk is always so patient, helpful, and kind. I often come to this location to ship packages and the customer service is top notch. This location also has a new self-service shipping option as well for those who ship packages with a QR code like me. This makes it easier if there is a line of people waiting or the desk is closed. Even when there is a line at this location, it moves quickly and efficiently. Love this location and appreciate the employees who make the shipping process easier!”
“I called the number for this location for help. The voice bot was absolutely horrible and so frustrating. Once I got through to a representative (Martha) it was fantastic - thank you for your help!”
“Wrong location on google maps. The correct location is at the intersection of Stockton Drive and University Blvd - behind the campus police station. Staff was nice. I went to the wrong location as listed on google maps and then called them and they gave me the correct intersection - it was a 1/2 mile walk from there!”
“Give Yvonne Wilkins a raise! She was wonderful! Very kind and funny lady. She helped me track down my missing package and I am so appreciative of her efforts! She called me directly, was reliable, did what she said she would, solved my issue, and overall was a joy to interact with. Thanks again! :)”
“Located at street level inside the 2 Houston Center. Open from 10 am-4 pm. Closed for lunch from 12:55 pm-1 pm. If she’s stepped away, there will be a note on the door. Theres only one lady working this post office and she’s great! Always scans and ships my packages quickly. I get the “package scanned for tracking” info minutes after dropping off.”
“We just had the best experience at this post office buying stamps and getting passports for our kids. In and out in 15 minutes. Our appointment was right on time. Everyone was so kind. Our little girl had to use the bathroom and they even let her use the employee restroom. The employees all had smiles on and were extremely accommodating! 11/10 experience. Thank you!”
“Best post office I've ever been too. John is so friendly and helpful. Only post office I will use going forward. It is a little difficult to find within the building, but if you ask people they will direct you there. It is located by the hair salon in the lower food court level.”
“You will go through security and you will pass the cafeteria to get to the post office.The attendant helped me a lot to have my items fit into an envelope vs. a box which saved me some money. It was quick and easy.”
“Diligent, honest, hard-working postal employees are helping the public here.
Lots of things have gone electronic, but the volume packages and their workload has continued to increase. We need to hire more of you. Thank you for all the work you do!”
“Claudia was really pleasant and helpful. The other guy is nice too. It's a post office. It is what it is. Yes they might lock the doors before closing time when it's busy. What is the alternative? Stay open until closing and then for another hour after? Don't go at the very end of the day.”
“I got an insufficient address issue and they really did try to help me! Both the guy and the lady at the warehouse were very nice and understanding! Great service!”
“I had a great experience working with Jordan — she was incredibly helpful, patient, and professional from start to finish. Even when I was in a rush and had questions about my package, she went out of her way to make sure I got the help I needed and even made the refund process smooth and stress-free. You don’t come across service like that every day — she really went above and beyond. Thank you, Jordan!”
“My son and I both had passport appointments for today. After reading the reviews I was worried I had picked the wrong place to get our passports. However, the staff was amazing. Barbara was polite, efficient, and had both of ours finished within 15 minutes. I had even made a mistake she found! If you need a passport, don't second guess going here. We did not have 1 single issue.”
“I realize post offices tend to get bad rap in terms of reviews (and sometimes for good reason due to poor service), but I have to be honest and give credit where credit is due here. The young lady attending today (8/30/2025) was working solo and the computer system went out, so almost everyone had to complete their business at the self service kiosk. This woman patiently waited long after the office closed at 1pm and guided everyone through the process one after the other, and was very courteous throughout it all, despite the line being long and no A/C!! This woman deserves all the good stuff that's coming to her. Talk about going above and beyond!”
“Came in here with many questions regarding how to send my packages out and Ms. Jeanne was sweet as can be and took her time with me. Good to know great customer service isn't dead!”
“Went In to buy a couple books of stamps. This location does not have a self serve kiosk so I had to wait in the line to see an agent. Gina was very friendly and provided great service”
“So I’m trying to get my passport with Walk in. This was the 3rd place I went mind you I was going in 20 minutes prior to walk in and the previous post offices were empty. So I go here 1hr before walk in start it’s empty. Mrs. Jones and Raphael got me in and out in 10 mins. After explaining my situation Mrs. jones understood my concerns and agreed that’s the point of walk ins. Thank y’all for getting me in!”
“Ok, usually post offices get a deservedly bad rep. But today I walked up to the counter and a very nice woman knew exactly what I needed (apparently consulate envelopes are common here.). She was friendly and efficient. I applaud both! Job well done.”
“Kimberly helped me out and made everything easy for while also having a great attitude. The line was long and she communicated with everyone to ensure that they got taken care of. Kim is the best!”
“The service was quick and easy. It was my first time mailing something and Jade was very kind! From my observation, she was patient and detail oriented. It was great to see and experience service like this.”
“It was pretty quick. Except I think it may be postal service policy to be neighborly or friendly. One guy was pretty abrupt and the other one must have been a mute. He could only point at everything he wanted me to do.”
“Hi, I need help with a package that was meant to be delivered today but was not due to my home being "vacant", could I pick it up since my domicile is not considered suitable? Please id like some help before the package gets returned all the way back to Hawaii”
“There was a delay in a package and everyone I spoke to from my mail carrier to the supervisor were amazing at helping, and staying in contact with me until it was resolved. Mistakes happen, but the assistance they provided more than made up for it. A complete ownership of the issue and even a apology from the mail carrier for the mishap, despite it not being needed but definitely appreciated.”
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“The employee Huu, Jackson, and Laura have all been extremely helpful, informative, and patience with in the process of mailing all my wedding invitations. I first interacted with Jackson the other day where he help me find the best options to mail out multiple invitations at an extremely affordable rate and explaining to me the pay breakdown of the mailing system for the options I have considered. Huu helped me confirmed I was doing everything right in terms of packaging and affixing the appropriate amount of Forever Stamp. And Laura was extremely kind in taking all my finally sealed and appropriately stamped mail for send off. Overall, the team has been great. Just has they have been patience with me, I hope everyone else can be patience with them. We are just all doing our best of help each other. Thank you all!!!”