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“I can say they are extremely helpful and go above and beyond each and every time I have an issue. Holidays the young lady had plans with her family and she stayed late to assure I was up and running ( with a smile on her face and the patience of a saint the weather was bad when all was said and done I was short on money again she found a way to resolve my issue which took even more time. She is an asset to your company and really deserves a gold metal. I was at wits end and she measured me it would all be ok and it was. Thank you to this young lady I'll never forget her patience and kindness. This is just one example. I seem to break, mess up my phone all the time in one way or another I'm embarrassed to walk in that door but each and every time she always helps me with that smile on her face. I don't know I could be so friendly and caring with a problematic individual such as myself . Thank you so very much for all your help and understanding. Gold star ?”
10AM - 6PM
6191 Hwy Boulevard Ste 103, Katy
Mobile Phones
“Nadia is, indeed, as professional and as caring about her customers as many reviews have said. I had new life breathed into two old phones, with a replacement screen and new battery, I couldn't be happier with the advice from Nadia and the result. Highest recommendation.”
10AM - 7:30PM
9722 Gaston Rd suite 120, Katy
Mobile Phones
“I had a very amazing experience here.He is very knowledgeable and talented and helped me with my questions. I will definitely be coming back here when I need an upgrade”
“The person who helped us during our visit there is Valencia. Valencia is WONDERFUL!! She is very knowledgeable. She is detail oriented. Took the time to answer all of our questions. She gave us GREAT customer service.”
“There is a lack of credibility when making a proposal so that the customer has a broader and clearer idea about their product and their needs to be able to make a safer and more efficient purchase. Thank you for your understanding.”
“Went for my mom’s phone repair and received excellent and prompt service. Fair prices, good variety of products, clean and organized store. Highly recommend!”
“Great experience! Had water damage to my Samsung S22 Ultra that wouldn't power on. Called them on a Saturday and dropped my phone off to Bobby. He was able to diagnose, fix, and return my phone all in the same day for a very reasonable price! Ended up needing both the screen and battery replaced. I like that Bobby was easy to talk to and was very knowledgeable on the device. He was also very upfront about my options and pricing. If you need your phone or other electronic devices fixed, Bobby at the Cell Phone Repair Guru is your guy!”
“This store location and employee "Daisy" was really helpful with my phone problems and also gave me great service I would highly recommend her and the place located on hwy 90 katy tx for all my cell services and future phone ugrades!!”
“With a huge sigh of relief, I say ‘THANK YOU CARLOS’!!! My purse, containing my wallet and phone were stolen today. Carlos helped me disable the stolen phone, activate a new phone and then took the time to transfer all my data from my iPad to my new phone!! It isn’t often that an employee provides this type of customer service and I certainly appreciate all he did for me. AT&T is fortunate to have Carlos representing them!!!??”
“Great customer service and everything well explained as an Authorized Dealer for Metro by T-Mobile. I switched from Boost and got my iPhone 11 with my Metro Bundle! Walked out of the place with all my accessories for my new phone thanks to Jesus.”
“I came in about a week ago because I was having trouble with my phone and my plan. It was so very frustrating. I was helped though and everything turned out great, very grateful and appreciative. The manger, Moe, was really helpful and very clear with everything. Thank you Verizon.”
10AM - 8PM
5730 Hwy Blvd, Katy
Mobile Phones
“Have been to this location several times for trouble shooting and buying new phones. Customer service is excellent Alex is very helpful always friendly as is any other staff I’ve dealt with. Go check them out you won’t be disappointed.”
“Thank you so much to “J” he really saved the day for me. Having just come from a horrible experience from another T-mobile store ready to change providers, “J” really brought me back and with his wonderful customer service and patience with me and my last experience. If you actually want real no nonsense help go to him. Thanks again J, sorry you had to stay so late for me.”
10AM - 8PM
801 FM 1463 #400, Katy
Mobile Phones
“Victoria was absolutely amazing. She was very helpful and very patient with us. We came to switch over from Verizon about were unprepared and she helped us with every step of the way. I know we took a lot of her time but she had all the patience with us which was really amazing. Highly recommend this location if you’re not entirely sure with what you’re doing.”
“Mr. Jorge is by far the nicest, most knowledgeable, and caring associate I’ve met in the last 16 years as a customer of Verizon. Not once, did he push or even try to sell unnecessary services or products to inflate his commission. He answered questions honestly and always in a way of saving us money on our monthly bill. Hearing him speak of his family and how proud he is of recent accomplishments, made my visit here feel at ease and like I was meeting with an old friend, instead of having the feeling of impending dread of upselling unnecessary products and services.”
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“I came here the other day and was helped by an older man. He was very nice and informative, very patient. We were able to get an iPhone 13 and 2 Samsung galaxy a9 tablets. All I had to do was pay 280 and that’s it. The activation process was fast and he even told us the cases were included in the price. Very good customer service and it didn’t make a BIG dent in my pocket lol”