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“Xavier & Johan were amazing on this Saturday evening setting us up with our new home service. As soon as we walked in, they assisted us and welcomed us immediately. Store was nice and neat not busy and they were both amazing. Very conversational is a plus and we were elated to sign up with AT&T.”
“Mason and Will have been nothing but outstanding with our switch from T-mobile to AT&T! Got my wife and myself the new iPhone 17 pro max and couldn’t be happier.”
“The person who handled my transaction was very friendly and helpful. They were very understanding of my situation. I felt I was in good hands since the person clearly knows the Verizon system well. A very professional knowledgeable staff.”
“I’ve been here three times this week and I can’t even begin to tell you how phenomenal every single person here is. I came in here with a disaster today and Beth fixed everything so I’m ready for my trip now!”
“I am first time customer with Verizon and I am very impressed with customer service here! At first, I wasn't to sure about making immediate decisions because I like to think about it and shop other locations first, but the Consultant Stephanie had such excellent customer service and was helpful, so in long story short... she basically make me feel very comfortable with my purchase and all services I will receive & knowing I am getting the best value with Verizon. She was full of knowledge, so I know I getting best value, and she saved me a lot of time from have to shopping around other locations where most of them don't even know anything. So Thanks You Stephanie for the excellent help I will recommend my friends, family and anyone reading to come here to this location and don't waste your time anywhere else! When I do reviews for Google is because either they are excellent or very bad a d this was definitely 5 Stars service here at this location! Thank you! ? ?”
“I went to this location to get help with transferring my eSIM to a new device. The rep that helped me (David) was professional & courteous, and had me finished in less than 20 minutes despite juggling multiple customers.
The overall experience of trying to replace a damaged phone was a mess, but that’s not his fault.
With some of T-Mobile’s new initiatives (e.g., requiring the use of the T-Life app to transact with them), I think T-Mobile is playing a dangerous game in terms of actively making the customer experience less seamless. The experience of trying to replace a damaged phone was so clunky (note: it didn’t used to be this way) that I don’t think I will buy a device in store or online through T-Mobile again. There are other avenues to acquire a new device with the hassle of trying to do it in-store.”
“The T-Mobile representative was very helpful and saved me money by applying T-Mobile discounts for bundling my order. Great experience and the store manager was friendly too ?”
“My experience in working TMobile face-to-face comes down to one sales person hands-down is Victor. He was the best and helping me with my upgrade. Victor is the only person you need to see for a great TMobile experience! Angelia”
“William was the absolute best employee I could've ever had resolved my issue. Because my account was so old it was hard to process the TOBR to split my account. He was able to escalate it to the right folks. He was very persistent and was able to resolve the very very complex issue. he's the very best there is!”
10AM - 8PM
1275 US Hwy 380, Frisco
Mobile Phones
“I would like to give this Verizon store a round of applause.
I walked in nine minutes before closing, which I honestly felt bad about, but I had just come from a very frustrating experience at another location. From the moment I walked in, I was immediately greeted and my concerns were addressed right away. I was quickly paired with someone who was fully able — and willing — to help me.
There was plenty of staff available, which made a huge difference. No one seemed frustrated or annoyed that I came in so close to closing time. Instead, the associate took his time and made sure everything I asked for was handled properly.
He honored my request to pay for the phone upfront, honored my promotion, had the phone shipped directly to me, and gave me a very clear and detailed breakdown of the pricing differences between the storage options. He even helped me decide which option was best based on how I personally use my phone.
Although he ended up staying about 20 minutes past closing, he never once showed irritation or rushed me — even while I was trying to hurry out so he could get home to his family or wherever he needed to be. His professionalism and attitude truly stood out.
I am very disappointed that I do not recall his name, and I do not see his name listed on my receipt, because he absolutely deserves recognition. I would give him a 10 out of 10 without hesitation. After being a Verizon customer for 22 years, I am extremely grateful for the outstanding customer service I received at this location.”
“Best customer service experience I’ve ever had in my life . Major props to the manager Alejandro who coordinated everything for me. Everything was smooth, and I got a really great deal on phones and service . If you ever need anything Alejandro is this guy to get the job done .”
“Freddy was excellent. Came in for a phone replacement and left with the phone, upgraded internet and cheaper bill than before. He was very transparent, honest and not just pushing to make a sale. He made our experience fast, friendly, affordable and helped every step along the way. Five-Star Freddy! Appreciate the help!!”
“Made the switch from ATT to Optimum and couldn't be happier. The technicians were super nice, on time, and had ALL of my devices up and running before leaving. For a business owner, this was huge! Bonus for businesses, they have an internet back up so we can keep running during an outage!! Welcome to Celina Optimum!
Thanks so much- The Twisted Trail Team”
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“This is the best AT&T experience I’ve had to date. Christian and Dakstone were SO incredibly helpful. They helped me with some account issues as well as helped me find the perfect phone for my elderly mother. Super friendly and helpful! If you need anything at AT&T, this is your store!”