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“Knowledge and patient staff, Antowine McDowell helped us deal with some service account issues and got our plan and coverage better adjusted to our specific needs.”
“I had the BEST experience at this AT&T store thanks to Amar
Elvis! From the moment I walked in, they were welcoming, knowledgeable, and incredibly patient. Elvis was professional, friendly, and made the whole process feel smooth and stress-free. You can tell they genuinely care about their customers and love what they do. If you’re looking for excellent service and a team that actually listens and helps, go see Elvis”
“I visited this store to ask about ATT internet service. Bethany in the store kindly helped me get the right internet service for my house! Super nice and friendly! Thanks a lot!”
“Jacob is highly knowledgeable and understands all the products and phone plans. He saved me a lot of money because he saw what plan package all of our phones where on. He is very patient and a joy to work with.”
“Beau is a very respectful and knowledgeable associate! He helped me with any questions and concerns in a very efficient time. I was in and out the door within 40 minutes with a brand new phone and number. Definitely a very helpful and welcoming location”
“I hope I can use the jump program to upgrade my Samsung A11 phone. I will also purchase 16ft cover,screen protector,wireless charger on a good sale and no down payment ☆”
“Josh was super amazing. Josh solved a trick related to Samsung watch that even Samsung was clueless. It was a very complex effort to resolve but Josh never gave up. He researched so much and finally found the right solution - basically solved for Samsung watch 8 to function on its own with a phone number than it being paired through a cell phone service. Josh - you are the best. Your passion to drive positive experience for customers is something top notch!”
“Best customer service experience I’ve ever had in my life . Major props to the manager Alejandro who coordinated everything for me. Everything was smooth, and I got a really great deal on phones and service . If you ever need anything Alejandro is this guy to get the job done .”
11AM - 6PM
1275 US-380, Frisco
Mobile Phones
“I had a wonderful experience, purchasing a new iPad and adding it to my existing account. From the minute, I walked in Molly greeted me with a huge smile, and Bernard was fantastic. He got me exactly what I requested, as well as hooking me up with a great deal I hadn’t been aware of!
Will definitely be back to work with this team”
“Stopped by the T-Mobile Experience Store to pick up an item. The process itself was quick, but I wasn’t greeted or welcomed when I came in. I was thanked on the way out, which I appreciated, but the overall interaction felt pretty minimal for an “Experience” store. Hoping for a warmer, more engaging customer experience next time.”
“Marcus was absolutely fantastic! My (senior) mom and I got new iPhones and he was patient, kind, knowledgeable and an absolute delight! He spent almost an hour and a half with us setting up our new phones and transferring our data. Mom moved from Ann android to an iPhone and he was able to make all of that happen! Huge props to Marcus!”
“After hitting the wall for over 3 weeks while attempting to port my number over from Verizon I had a feeling the only response anyone from Spectrum could offer was No, can't be done. But since we were under the gun to get my number ported from Verizon, or lose our bundled discounts, I braved a visit to the McKinney store on 380. Was met by Johnathan who took the time to listen to my sad story about my network locked handset and that I was willing to purchase a new handset while in the store in order to get my number ported over to Spectrum. Johnathan was nothing but helpful, had the handset I wanted in stock and proceeded to begin the porting process. We had a few hiccups along the way, but Johnathan hung in there with us and was actually surprised along with my wife and I that once every thing feel into place, the number ported over within 5 minutes. Jonathan also took the time to add notes to our account to hopefully ensure we didn't lose our bundled discounts. I was so impressed with his customer service skills, I even purchased the bundled case and screen protector at the same time. Spectrum has a great customer asset with this young man on their team.”
“Made the switch from ATT to Optimum and couldn't be happier. The technicians were super nice, on time, and had ALL of my devices up and running before leaving. For a business owner, this was huge! Bonus for businesses, they have an internet back up so we can keep running during an outage!! Welcome to Celina Optimum!
Thanks so much- The Twisted Trail Team”
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“Had a great experience at the ATT Celina location. Got my husband fixed up with a new iPhone and then they saved us $70/mo on internet services. Christian and Dak were great to work with.”