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“Excellent customer service. On this occasion the could not get this information off my phone because I smashed the motherboard when I dropped it. But they did try and in the end charged me nothing. So I appreciate and trust them.”
“I had the best experience here at this place. Lou was absolutely amazing. I had a phone that has not worked for many years. That was my mother-in-law’s and he got it working for my wife. She is extremely happy. If you need a phone worked on or any repairs needed. This is the place to go. Highly recommended”
“I had a great experience at Verizon thanks to Cameron! He made upgrading my daughter’s phone quick and stress-free. Not only did he walk us through the whole process clearly, but he also took the time to find us the best savings possible. I really appreciated his patience, professionalism, and willingness to help. Highly recommend asking for Cameron if you need any upgrades or assistance!”
“Kylee was one of the most amazing customer service representatives I have ever dealt with in my life! If everyone was as knowledgeable and competent as she is in her job the world would be an amazing place.”
“Gabe Neely at the Verizon Authorized Retailer in Killeen provided excellent service. He helped me get my phone fully set up and resolved all my technical issues quickly and efficiently. Very knowledgeable, patient, and easy to work with. Highly recommend working with him if you need anything.”
“Andre was the man! Even though my account was screwed up he sat with me for an hour and got it all straightened out and my phone replaced! I'll definitely be coming back if I ever have issues”
“The associate named Levi is very helpful! He has wonderful customer service, is great at multitasking and making sure all customers are taken care of, and is very knowledgeable about the products and options available to customers.”
10AM - 8PM
1001 Willow Springs Rd, Killeen
Mobile Phones
“The best service provider I had in a long time!!! Maria was awesome and answered all my questions I had.... definitely will be telling friends and family to come see her!!!”
“I love this store! Anastasia the manager is the kindest soul I've ever met. The thought and care she puts in every time I come in is outstanding! I remember when she first started and have enjoyed seeing her grow!”
“I had an excellent experience at this T-Mobile location. The staff was welcoming, knowledgeable, and efficient, but the assistant manager, Davida, truly stood out. She was amazing! She was patient, professional, and went above and beyond to make sure all of my questions were answered and that I left completely satisfied. Her customer service skills and positive attitude made the entire experience stress-free. I highly recommend this store, especially if you have the chance to work with Davida!”
“I HAD A PROBLEM WITH MY CELL PHONE, WHEN I DOWNLOAD AN WEATHER APP AND MY PHONE SCREEN CHANGED, I WAS PANICKING I WENT TO THE AT&T STORE ON STAN SCHLUETER IN KILLEEN AROUND 10AM, AND THE LADY FIXED IT VERY VERY QUICKLY, AND INFORMED ME NOT TO DOWNLOAD ANY APPS UNLESS IF NESSARY. I WANT TO THANK THE LADY AND AT&T FOR THE SERVICE I RECIEVED TODAY. AGAIN THANKS. JAMES TSATSARONIS SPACE A9”
“The manager Jessica was more than AMAZING!!!! She helped me figure out why my phone was using so much data and was very patient with a smile the whole time. This was the best T mobile location I ever experienced!!!!!”
“People in this store are amazing. They do serve you extra effort to show you they care. I am more than 100 percent satisfied today. They fix my phone problems and other small issues with smile and fix very fast. It shows they are real professionals forvthe customer service. Thank you again”
“Deborajean kept a great attitude and was extremely polite, helpful, informative throughout the entire process. After explaining my reasons for the visit, she presented me with options, explained them and allowed me to decide what I thought was best. Her abrupt action kept me from waiting over 5 five minutes. I really appreciated her refreshing disposition and hope to work with her again.
-Alan”
“Great experience with this service center the lady Kathy V took care of me needs right away and demonstrated high quality customer service will definitely be back to this location”
10AM - 8PM
1545 E Business 190, Copperas Cove
Mobile Phones
“My husband and I have been customers at this Cricket location for almost 3 years now, and the customer service has been phenomenal especially with sales representative "Hugh" on board. He has gone above and beyond our experience by helping us to purchase a much needed product we couldn't afford at the time out of an act of kindness from his own wallet! Well, because we came into the store a week earlier and bought a new cell phone which was stolen before we even had the chance to use it! My husband is 82 years old and hates flip phones! We upgraded and bought him one he could be proud of and can enjoy thanks to these caring people working with us! We're customers for life...thanks to your awesome employees Cricket!”
“Monique was very helpful and answered all the questions I had. She went above and beyond and did let me know that if there was anything I needed to please come back.”
10AM - 8PM
2600 Trimmier Rd Ste 800, Killeen
Mobile Phones
“Anastasia is heaven sent! She was so patient with me and helped answer every question to the best of her ability! She really knows how to make a gloomy day full of sunshine!”
“The staff was great ?, Queen was very professional and pleasant,she helped me with the phone I was interested in by explaining it's features. I would recommend this location to all, I thank her ?”
“My husband and I went in to inquire about new phones and Bob Moreno was our rep. Bob told us about the deals for the month, he also explained the upgrades and plans for our needs. Happy to say that we walked out with new phones and plan. Thank you Bob for your patience and great customer service.”
“I've been coming here for years Sandra as always been awesome and always helping me out of my situations on my phone thank you Santa best cell phone company in the area I do recommend it”
“My husband and I would like to thank T-Mobile and Savannah, who has helped us out tremendously. She is very knowledgeable, professional, and courteous. Shout out to Savannah at the Killeen T-Mobile location. We recommend T-Mobile to anyone who is wanting to switch service as you will get all the help and attention that you would ever need.”
“I had a great experience at MetroPCS thanks to the amazing customer service. Erika who helped me was very patient, professional, and knowledgeable. They took the time to answer all my questions and made sure everything was set up correctly before I left. It’s not often you come across someone who genuinely cares about helping customers, but this visit really stood out. I truly appreciate the great service and will definitely be returning to this location!”
“I just want to send out a shout out to De Anna she is always smiling and she very informative. I come from 1970 and have no knowledge of 2025 and she is always patient with my needs I will actually call the different stores to locate her. Thank you DeAnna and I broke my screen again ? lmao”
“I recently purchased a new cell phone and started a new business service plan, and the experience was quick and stress-free. Ms. Lisa was especially patient, understanding, and knowledgeable throughout the process. She took the time to answer all my questions clearly and made sure I felt confident in my choices.
Her helpful approach made everything from, selecting the phone to setting up the plan, simple and smooth. Overall, it was a very positive experience, and I left feeling satisfied with both my device and service.”
“Malik with the Verizon store on the Service road in Killeen, (near the mall), was amazing. He answered all our questions and offered different option to help meet our needs. Excellent customer service. He made us feel that he sincerely had our best interest in mind.”
“I’m extremely impressed on the service I get every time I go into the store the employees are super friendly and knowledgeable anytime I have a problem with anything I know they can get me right. 10/10 in customer service. Please keep doing what yall are doing cause yall are doing a great job thank you so so much”
“Brought my daughters car into the Walmart in Harker Heights, because the tire had a screw in it. The technician was so helpful and nice. They are a lot nicer and better priced than Discount tires.”
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“The store's design creates a welcoming atmosphere for all shoppers. Its cleanliness surely contributes to an enjoyable experience. The modern aesthetic appeals to contemporary tastes, making it a pleasant place to browse. The overall presentation suggests that the store values its customers. I appreciate the effort put into making it a great place to shop.”