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“Regarding Tonia at Chapel First, Extra space storage, Ft Worth, TX location:
Tonia gives excellent customer service each time we call or interact with her. She especially goes above and beyond for the seniors. Me (69yrs) mom Kartez (91yrs) she reminds us in advance of our monthly payment due date, to avoid a late fee. She does a periodic review of account to find any discounts or other ways to avoid the increasing storage fees. Tonia, you’re a jewel!? she’s an indispensable employee.”
“I had a great experience at this location! Super friendly staff, clean facility and they got me what I needed with a smooth, quick and easy process. Highly recommend.”
“Michelle is so nice and knowledgeable. I was really stressed and freaked out coming to the Public Storage office because I really need a storage unit for my things- my lease ending + not being able to get an apt by the time I need it, just put a lot of pressure on me. She made me feel secure in choosing this specific place. She even showed me the unit before I decided to bring all my things. Need more people like this in customer service!!”
“For now I am leaving 4 stars. So far the company has made great strides in cleaning the Ridgmar Mall location.
Phillip the Manager is nice.
Andrew the Assistant Manager is a pleasant people person.
Layla a floating assistant manager is also pleasant and a people person.
Once this company has had this location for 6 months or more I will be happy to do another review.
My daughter and myself have been storing at Ridgmar since the storage business entered there.”
“My company, California Corp., started doing busiiness with Taylors Rental in 1976 when they first opened their doors. We are still doing business with them presently (2024) and have had nothing but good service and fair pricing throughout the past 48 years. They have everything!”
“There is a reason there are so many 5-star reviews. Customer service, customer service, customer service. Combine that with a climate controlled facility at a reasonable price in Fort Worth - and we have a clear winner for my business. I'm constantly impressed by my interactions with the team at Bell Air, especially Lisa. Thank you!”
“We have had a unit for almost 3 years,,, everything was well secured,, in perfect condition when we got everything out. And Alisha in the office is the absolute best, very kind , helpful and knowledgeable. I would suggest them to everyone.”
“It may be small in appearance but man the workforce is huge. When I have time go get work done on my truck these guys are amazing. Love the ladies in the office. Sweet and knowledgeable. Big or small they get it done.”
“This is one of the largest UHaul's I've seen. It has climate controlled storage units; they can install tow hitches; they sell propane, and have a large selection of packing products. One stop shopping if you are moving. My only complaint was that I found the service lacking when I was there. I was there around noon and there was one person working in the store he was having an issue with a customer order and had to take a long time to help her, my issue was that there were others in and around the property who knew he was having difficulties but none came to help service the other customers who were waiting in line for various reasons. I just needed a small box. I ended up just leaving a dollar and some change on the counter and leaving. I hope that's not indicative of their service. I will give them another chance when I need their services again.”
6AM - 12AM
5112 Westcreek Dr, Fort Worth
Truck Rentals
“This is my favorite gas station ever. Every single person that works there is so kind and genuine. I live nearby and I enjoy some snacks or drinks every so often so I go here darn near every day. I could be 20 minutes from home and stop anywhere but I go here to get drinks or snacks because I love every interaction with every employee! They have all kinds of drinks and snacks, they have a diverse selection of smoking related products, and I’ve even bought two of my favorite hats here! Honestly anything you could want out of a convenient store but customer service is the main reason I’m posting this review. Those who work here deserve some recognition for their genuine kindness. :)”
“I have worked with this Ryder location multiple times and I can not express enough how helpful this team is. I want to specifically shout out Casey over there in their rental department - that man is on it! He has been extremely helpful every time I called and I truly love doing business with him/this location.
Thank you Casey & Team!!!”
“We had a little screw up with our reservation and both ladies we dealt with were amazing and took care of the issue with absolute professionalism. Would recommend them every time and we'll be back if we ever need to rent again.”
“Sometimes, rentals go without a hitch. And then there are other times when everything goes wrong. In 24 hours, I went from getting into a fender bender to temporarily losing the truck keys. It was a really stressful situation that could've been made worse, but Cornelius, Bryson, and Don treated me with kindness, patience, and understanding. They did everything to make me feel like I wasn't the worst customer ever. I truly could not be more appreciative of Enterprise and the team at this location. Thank you!”
Open 24 hours
3450 Altamesa Blvd, Fort Worth
Truck Rentals
“I found the storage facility very convenient, well kept, and secure
I was having trouble raising and closing the roll up door. I made contact with a worker Deanna on the premise and advised her of the problem. Deanna with pleasant and friendly manner fixed the door making it easier to open and close the roll up door with much thanks. Every encounter with Deanna and other employees were always pleasant and asking if everything was okay.
I will highly recommend this UHaul facility”
“JR's Professional Services has excellent customer service and equipment. They are no longer closest to me yet I still do business with them because of their services”
“We have been working with Hogan since they opened their Fort Worth location. We have 15 rentals out at once during peak season and also utilize the PM plus option for our personal fleet. Mike and Terra in rental are always on top of anything I need done. One phone call to them and I am confident my issue will be resolved. Anything from invoicing to OTR breakdowns. During peak season if I have any issues with a rental on hand they are quick to either get a tech out or get me a sub truck. Fastest response time of any lease/rental company I have worked with. Connor in lease has gotten me set up on great lease programs that make sense for my business and allow us to cut cost on maintenance while assisting in keeping us compliant in that area. Clint, Ben, Stacey, and the whole service center here have always exceeded my expectations around every turn. They have made sure we minimize down time while keeping cost in a reasonable range. They take time to educate the customer and help understand the "nuts and bolts" of the service being done. In all, this company has exceeded my expectations in every department on a consistent basis!”
“Rented truck through the website and went there to pick it up. Friendly staff and very efficient process. The U-haul app has you do 99% of the process on your phone. The staff providing keys made sure I was fine with everything before I left, and was there when I dropped off. Easy process as long as you don't mind take pictures with your phone...”
“Pick off and drop off was super easy. As always, the staff at Post and Parcel is friendly and efficient! Loved the sign in and drop off features online! It worked great!”
“I really like the convenience of this location and the courteousness of the staff. The Uhaul was clean and the equipment I needed was readily available. I recommend this location for all your moving needs.”
8:30AM - 1:30PM
3255 Keller Hicks Rd, Fort Worth
Truck Rentals
“The young lady who worked the front desk was absolutely awesome. Very friendly, easy to talk with, and make you feel welcome for coming. She was hands on helping me get the trailer connected to my truck. She made sure to follow all safety protocols for connecting the trailer, safety chains, lights working, etc. I will use them again if I need a future rental and she is a part of that reason. Great experience.”
“Staff was very helpful and knowledgeable on connecting my truck to the trailer. They troubleshooted why my truck turning signal was not working. They figured it out and I fixed the wiring on my truck trailer connection. I am very thankful they were very knowledgeable. Great, experience.”
“Ms Kris was very helpful even stopping her lunch to help us and explained everything in great detail will most definitely deal with her and her storage facility again. Amazing customer service”
“It has been a pleasure to work with them again due to their outstanding customer service and exceptional interpersonal skills. I look forward to future collaborations with them.”
“I only wished that the 10’ truck came with a ramp, but this was a small move and we completed everything in one trip! Excellent service, very happy customer! :)”
“If you need to reserve a U-Haul please go and see Shelby she is amazing. She has great customer service, she is a very kind Customer Service Representative and she has great knowledge of the services and products. She was very nice, kind and empathetic. Thank you Shelby for your great assistance. May God continue to Bless you ? ✨️ ❤️”
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“Quick, super easy, and just what we needed! Just moved into a new HOA that doesn’t allow us to park our utility trailer in our driveway. Found a great price and storage facility within minutes of our house in a gated, secure facility. The app makes it extremely convenient too! Highly recommended!”