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“Raul González from Wallisville branch has a really good customer service, he helped us with everything that we needed, he answered all the questions, he took the time to explain…. From now I think I’ll be working with him”
“Israel was extremely helpful throughout the entire process. He explained everything in detail and communicated with me at a timely manner. I really appreciate his help.”
“VANESSA!! Went above and beyond to help me!! Thank you so so much. It was my 3rd call I felt frustrated and invisible but she totally helped me 100%. I wish all staff was like that. Thank you Vanessa!!”
“I came here with my daughter and grandson, it was real nice walking in, everyone said hi and they were all so nice and very patient with me to help me open my account and you can't forget those good songs playing, I will come again”
“I'm a USAF veteran and work at the VA, we use to have a branch in our hospital but it left , now I have to go to the wayside location, I really don't like the drive but the people there have always been professional and friendly..They have handled my issues quickly and completely...I just wish we still had a branch in our hospital..💯🙂👍”
8AM - 5PM
5953 Fairmont Pkwy, Pasadena
Credit Unions
“Worked with Luis Martinez on a new auto loan. He was incredible to work with. Blazing fast follow-up and made the entire process extremely easy. I would highly recommend him and Gulf Coast Educator's Federal Credit Union. Awesome experience.”
“I recently found myself unable to access my accounts via the app or computer. Stopped by the Normandy location without an appointment to get a solution for my issue. Did not have to wait long to see someone. Leslie and Gisselle were extremely helpful, patient and sweet in solving the problem. Now I can access my accounts via my iPhone and computer. The new renovations inside look great too!”
“Opened up an account with help from Lillian morales...she was very helpful, informative about every step and answered every question I had no problem at making the whole process fast and easy!!!will definitely be a long time customer!!highly recommend”
“If any one needs to open a bank account I recommend you all to go speak to Gilbert Perez he has lots of patience and takes his time to explain about opening an account he will assist you even during his lunch time I recommend Gilbert Perez Thank you so much for you help.”
“Christian, We appreciate you. you're alway amazing and helpful. She's professional, knowledgeable, PLUS she's alway on top of her job giving us insight and tips. She made our experience each and every time GREAT..... someone give that girl a pay raise.. southeast team hfcu Thanks from Ben & Terry”
“I want to shout out Alyssa G. for her excellent customer service! She assisted me last week with my skip a pay and kept me informed throughout the process. I truly appreciate you for always taking good care of me when it comes to my car loan and being so sweet! YOU'RE THE BEST!! THANK YOU!!!”
“Amy was very good at helping me with the personal loan aspect. The process was so smooth and quick. Complete in one day. Who does that. Amy does. Thank you so much!!!!”
“Danielle Nealy was the representative I was working with and if it wasn't for her I would have never gotten my interest rate down as much as she did. Not only did she make that happen, she was the on top of her game when coming to documents and attentiveness. She made the refinance experience better than I've ever had. Would give 10 ? if I could, but Definitely a big reason as to why I will stay with Wellby for my banking needs.”
“I would like to thank Abbi for executing my auto loan quickly and effectively in half a day with no issues she knocked it out of the park!!!!!I would also like to thank Emma for helping with my signature loan for my new Rv our family is extremely happy with the new modern camper”
“I opened an account with TDECU many years ago and have never regretted my decision. Customer service has always been excellent. Every time I go in my experience is like visiting friends.*****I would like to see TDECU offer a means of transferring money to other banks that is less cumbersome. Most banks offer Zelle, but I've read that credit unions are reticent to do so. With the proliferation of credit unions it would be great if some method was offered.”
“Great customer service, prompt on their responses. Everything you need from savings to checking and even auto loans. I had a personal loan too, they are great on everything. They always have a smile and are glad to help. Thank you for everything!”
“I have had the pleasure of working with Asley Salter for a preapproved car loan. The process was quick and Ashley has answered all the questions I have had over the past week. Buying a car can be stressful and it is comforting to know I had someone on my side. Ashley has been a pleasure to work with ! Thank you Ashley for going above and beyond to help me find solutions!”
“Really friendly and professional staff. They don't have that many locations and the one that was closest to me closed down. Now I have to go a little further to the one Downtown, 2hich is still not to far. I'm just lazy. I like close.”
9AM - 5PM
8980 Clearwood Dr, Houston
Credit Unions
“I love this location because they always help me out if I don’t understand something in my banking Account, the customer service is great here and hope a lot more people come here to bank with them.”
“This is just a small company credit union. Not a giant bank. But because it is small the service is good, it is quick and convenient for me since I work at the brewery. The women who work there have been there a long time and know what they are doing. Personalized full service banking. They do it all. Savings, checking, debit cards, credit cards, auto and home loans, financial planning etc.....”
“I see a lot of comments about the open concept, I actually appreciate the self-service kiosk that’s a game changer if you ask me. No lines ever! Always multiple reps available to assist if needed. Love this location and super convenient for my work! Sonia is the best!”
“I’ve been with them since 2013 and they are always willing to assist with any concern you may have. Some are not helpful but the staff at Pasadena on Southmore Avenue are the best when Mr. John Escobar was still there.”
“Daniel Garza is awesome, he was able to assist me with some financial needs and accommodate everything so I could accomplish everything I needed virtual. His communication was very good and his customer service was outstanding. If you need help with additional banking services Daniel is the guy to go to.”
9AM - 4:30PM
611 Walker St Ground Level, Houston
Credit Unions
“All branches are always very curious, kind and intelligent. I cannot recommend this bank or credit Union any higher than possible. This is the best bank/credit Union. I have ever dealt with.”
“I can agree that in the past 9 years we haven't (always) received phenomenal customer service but SFCU has always worked with us and been there when we needed them. Today we had to call and chat about our car payment and getting the skip a pay applied to our current months payment and the next & Jose C. took care of everything we needed within an hour! Now my husband can recover with more relief knowing our car payment is taken care of for the next 2 months. Thank you SFCU for always going above and beyond for us and making things right anytime there's been a mistake or error. Not all customer service reps are great ones because not all people are great honestly, but Shell really got it right with putting Jose Calvillo in the position to assist their customers. Your service was 10/10 today and me and my husband sincerely appreciate all your help today. May SFCU Deer Park & all it's employees continue to thrive and grow!! ??? Especially you Jose! ?”
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“I have been with this bank for years now. I have always been approached with kindness and compassion. The tellers are such sweet ladies. The loan officer is very helpful and puts in so much effort to get you the best deal possible. I appreciate this bank all around.”