Circle Saw is a family-owned and operated business that has been serving the Houston area since 1954. They offer an extensive selection of professional-grade hand and power tools, along with a knowledgeable staff dedicated to solving customers' problems.
The business is known for its exceptional customer service. Customers have praised the staff's patience, willingness to help, and ability to provide valuable recommendations. One customer was impressed when a representative, Bertha, took the time to find an alternative solution for their tool repair needs, rather than simply turning them away.
The staff's technical expertise is also highly regarded. They have helped customers troubleshoot issues with their tools, providing explanations without making them feel inadequate. One customer was grateful when the staff assisted them with a simple chainsaw problem that they could have easily fixed themselves.
While the majority of customer experiences have been positive, there have been a few instances where the service fell short. One customer had a frustrating encounter with a staff member who was unable to assist them in a timely manner and communicated in a rather rough manner. However, the business seems to have addressed this issue, as the same customer later had a much more positive experience with a different staff member who was professional and helpful.
Overall, Circle Saw is a well-regarded business that offers a wide range of professional tools and exceptional customer service. Customers appreciate the staff's knowledge, patience, and willingness to go the extra mile to assist them.
I am so happy I found this place! I needed a buffer repaired for a job I had tomorrow. I’ve been researching and turned away, but these guys were able to repair it for me! Amazing & life saving. Thank you!
August 2026
Charles and Robert were super helpful to cut some wood for me - when Lowe’s didn’t care at all to exhibit any sort of customer service! The guys did it just before close and with a smile on their faces. Thanks Circle Saw!
April 2026
I love this place. The only problem they have. They need to have new computers. Every time I go there Is for chore I will lose 1/2 of day. Computers are so slow. And they have a hard time to change you for any single item.
