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“I wanted to share what a great experience I have been having lately at the Southlake Home Depot.
John, Chris, and Jackie helped me pick up supplies for my son’s birthday and they were fantastic. They took the time to walk through options with me and really made sure I found everything I needed. It was one of those experiences where you can tell people actually care about helping rather than just pointing you to an aisle.
I also have to thank Sandra for helping me with a mulch order when I was not able to pick it up on time because of my husband’s schedule. She handled everything so kindly and made what could have been a hassle incredibly easy.
I grew up here and have always shopped at Home Depot. In the past there were definitely times when you might have to wait a bit for help or track someone down if you needed something. It never bothered me much because I have always liked their selection better than other stores.
Lately though something has clearly changed. I cannot walk into the store without someone asking if I need help. The associates are friendly, proactive, and genuinely helpful. It feels like people actually care about the customers and want to make sure you find what you need.
Whoever is leading that store right now is doing a great job. The difference in the level of service is noticeable and really appreciated.
Thank you to everyone at the Southlake Home Depot for making shopping there such a positive experience.”
“I recommend this store and it's employees. 1st of all Ms Carol at the cashier station. She directed me to the air filters right away. Her Caring enough to be sure I corrected my military discount to save timr at the checkout and to be sure I took advantage of my Pro account as well. To Clarissa and Nick at the Pro Desk who provided the guide and instructions for me to accomplish this. When you care enough for others and treat them as you want to be treated it leaves a lasting impression and encourages us to pass it on. Hat's off to the management here as well for hiring such a great group. Kudos
Thanks for helping the ones who get it done!”
“I had an incredible experience at this Lowe’s thanks to Carter in the lumber department. I’m currently dealing with a torn ACL, and Carter went above and beyond by helping me hand-pick the best straight boards and handling all the heavy lifting and cutting.
I’ve been to many other stores where getting help is a struggle, but the service here was top-notch. I received help from other staff to load all my lumber, stones, whatever I biught that day. Truly grateful for all the help. Thanks everyone. Huge shoutout to the staff here.”
“I was working on a project for my tortoise and Geo was so helpful. We added our ideas together and was able to get the materials I needed to make a new home for my little one. Thanks Geo, you are awesome!!!”
“Today I went to this store and needed help in the gardening department, I walked to the front of the store and there was a young girl standing at the register, helping people check out she looked at me and asked if I needed help. I told her yes if she could get someone to help me over there she said I can help you and she walked me through to the garden entrée helped me pick out where I wanted and then took me back to get checked out. I do know that that was not her job, but that was the best Customer Service I have ever had in that store her name was Amy. She was very friendly, sweet and my grandfather who was with me said that he has seen her in there a couple of times and he’s always very helpful to him also, that’s what Customer Service is about. I would say look for Amy and she’ll help you with anything.”
“Took my ecm in to be repaired on my Infiniti. Unfortunately it had water damage and could not be repaired. The gentlemen working there got back to me very quickly and even called around to try to find a replacement. They didn't charge me a diagnostic fee since it couldn't be fixed. Awesome customer service! I appreciate all of their effort.”
“Kyerra at Lowe’s is very sweet and very friendly she is the best person I met since I been coming there for 34 years she is intelligent and very helpful she always ask how are we how is our day going yall need more like Kyerra the sweetest and most caring employee I met there”
“This HD is always well stocked, orderly and employees are always willing to help
Praful is my go to guy, very friendly and knows my name
Love it”
“I ordered 960 Pavestone pavers from the Keller, TX Lowe's. I worked directly with Martin in fulfillment. Martin was very knowledgeable and willing to help me fulfill my order. Martin worked diligently to first find the paver, then secure them for delivery to my home. Martin is one of the rare customer service representatives who really cares about your needs. Lowes, please recognize this young man, whatever you are paying him, he is worth a whole lot more.”
“The ladies that work here are super sweet and extremely knowledgeable. The prices are towards the higher end but they do have some good discounts and they also price match.”
“Debbie helped me locate unique lightbulbs I needed and introduced me to the lady in appliances. This is some of the best service I’ve received at any store in an entire year. Kudos to her taking pride in her work and willingness to help.”
“Shout out to Gamez Services!!! I am so very impressed with his work & professionalism! He did a wonderful job on my cabinets! Highly recommend him!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️”
“I walked around the showroom today for the first time and really enjoyed it. The ladies working in the front are very knowledgeable and extremely friendly. They answered all of my questions and helped me come up with ideas for my home. Will definitely recommend them to family and friends!”
“Huge shoutout to Kane in the garden department! He was incredibly helpful and handled our items with care. Excellent customer service goes a long way, and Kane definitely delivered. We'll definitely be looking for his lane next time we're in. Thank you, Kane for being kind and helpful at checkout!”
“This Home Depot is disorganized, but the staff is amazing. Philip at the register was extremely helpful and patient with us since we were having issues with our card. He managed the situation extremely well.”
“We went in through the garden entrance. Cluttered is how it appeared. Healthy plants are in abundance. I loved the outdoor furniture arrangements. We found what we wanted. Thank you Lowe’s”
“99% of the time great customer service!
The staff in the garden area are always helpful & willing to look things up for you when they don't know the answer right off.”
“this home depo is the worst i ever been to....its like going to a flea market where everything is all disorganized.....they do not restock items ever that i can see...forget plumbing pvc....forget nuts and bolts all out are all mixed up ....and employees always in the way blocking access ..and i mean always....i went to home depo in euless and it was way better store and more organized...”
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“5 stars for Linda! I was hoping my online order would be ready by late afternoon. When I went to pick it up, Linda was there and ready to help. She dashed outta there and personally picked my order so I was able to check in and go in less than 5 minutes. She made my day by going above and beyond so I could do the job I needed to do that day.”