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“I have had great experience with RBFCU. I use the one in Kerrville. They have done many transfers, plus all the usual tasks. Today, Juan helped me with the limit on my debit card so that I could run through a big charge. He was efficient and very polite. I am happy!”
9AM - 5:30PM
4910 Windsor Hill, San Antonio
Credit Unions
“I was provided outstanding professional customer service support and even educated on available membership benefits by Ms. Sydney Montague at the Windcrest Branch in San Antonio, Texas!!!”
“My mom and I recently visited SSFCU on Evans to renewal her CD, and we were lucky to be assisted by Carlos Arroyo. From the moment we sat down, he was incredibly patient, knowledgeable, and kind. Carlos took the time to explain all of our options clearly, making sure my mom felt comfortable and confident in her decision.We left the branch feeling informed and well taken care of. Thank you for making the process so smooth and pleasant — your excellent customer service made a big difference!”
“I recently sought service for a personal loan at the Schertz branch of Security Service Federal Credit Union. I was assisted by Jo Mendez -Tsosie who had also assisted me previously with a home loan. Both times she was knowledgeable, courteous, and thorough in addressing all of my questions and explaining the details of the loans. She accommodated my needs perfectly and made the process most enjoyable with delightful conversation and efficiency. I highly recommend her services for the excellence in which she conducts herself as she attends to the needs of her Security Service patrons. I always have great experiences at this location, as the rest of the staff is also warm, friendly, and provides exceptional customer service.”
9AM - 5:30PM
6907 N Loop 1604 E, San Antonio
Credit Unions
“My husband and I just spent at least an hour and a half with Marcela Villegas at Security Service Rolling Oaks location.
I had so many questions about my savings account and CD’s. I was totally confused and stressed out. Marcela was very patient and knowledgeable. She explained everything so thoroughly and simplified access to my banking information. I cannot express enough gratitude to Marcela for her kindness and professionalism. I highly recommend her for any banking questions or concerns. You will not be disappointed. Thank you, Marcela for your amazing customer service!!
Lynn Esteves”
“Every time that I needed help, these people have come thru. It seems like they take my business personally and I always come out very satisfied and very happy. You just cannot have a better experience. The folks that work here make firstmark GREAT. I really like doing business here.”
“Penfed is one of the best financial institutions I ever used ..everyone from the PenFed is wonderful and helpful .. outstanding customer service and awesome services they are providing to their Customers.. Thumbs up !!”
“The customer service was exceptional and the gentleman helping me was able to answer all of my questions.he was knowledgeable with the products and I appreciated the efficiency in which he handled my transactions.”
9AM - 5:30PM
1421 N Loop 1604 E, San Antonio
Credit Unions
“I had such a positive experience at the Security Service off Loop 1604. The moment I walked in, I noticed how beautiful and well-maintained the interior is—it feels welcoming, modern, and professional. The atmosphere immediately put me at ease.
The staff here are outstanding. Every person I interacted with was extremely friendly, approachable, and eager to help. In particular, Liz went above and beyond to make sure I was taken care of. She was incredibly friendly, very knowledgeable, and patient in answering all of my questions. Liz made the whole process simple and stress-free, and I really appreciated her professionalism and kindness.
It’s rare these days to find a bank where the combination of customer service, professionalism, and attention to detail is this strong. From the friendly smiles at the front desk to Liz’s outstanding assistance, the entire experience was seamless and left me feeling confident about banking here.
I highly recommend this Security Service location to anyone looking for excellent service and a great banking experience. Thanks to Liz and the rest of the staff, they’ve definitely earned my trust and this five-star review!”
9AM - 5:30PM
11530 I-35, San Antonio
Credit Unions
“Alena helped me start my new membership with Firstmark. I was pleased with her service and ensuring all my request were completed efficiently. Great location here on 35 and O’Conner. ?”
“Joshua Baylon is amazing. He helped me with exactly what I needed. Very friendly, patient and very knowledgeable with the various products Credit Human offers. Thank you for your great service Joshua. I will definitely refer people to this branch and to Joshua.”
“Such a nice atmosphere and friendly people to deal with. Interest rates are always competitive and approval odds for a loan seem to be better for me anyway. I’ve been a member of PenFed for years!”
“Our warmest Thank You to Chris Rodriguez! Chris went the extra mile to help my elderly mother with communicating to her credit card service department. We love this bank and branch because the people who work here treat us like family. Thank you for growing a wonderful Team!!”
9AM - 5PM
1602 E Houston St, San Antonio
Credit Unions
“I love Credit Human. I've been with them for about 3 years now and not once have I ever been disappointed. I never have issues with my account or extra fees pop up that I didn't know about. Since banking with Credit Human I have been able to use my checking account responsibly along with a savings account and I also opened secured credit card to build my credit. The team at Credit Human are great and treat me like family Everytime I go in for visit. They are helpful and supportive of my needs and goals, I feel very comfortable asking them to help me reach my financial goals and they give me very knowledgeable advice.”
“Needed a notary and had to wait for a little more than I expected. However, the customer service I experienced from “Ozzy” was top notch! Super glad I decided to stop in at this location!”
“This branch of AFFCU and it's personnel have been nothing but AWESOME! On several different occasions they bent over backwards to help us out. They helped us work our way through some very tricky financial situations. Thank You to all of those that work here!”
“Ms. Arnette was extremely helpful in addressing my banking needs during a recent phone call. Her professionalism is second to none and I can't thank her enough for such a pleasant experience. I love this bank and will continue to support and be a valued customer.”
“I was simply going to call this location and use apple maps to look up nearest and number for it when I saw it had a one star review I was genuinely curious. When I saw the reviews it was no wonder why, it seems as though all the customers like myself have never taken the time to put in a review for y'all and that sucks because out of, at the very least, 10-15 times Ive been to this location its always been quick, simple, and the associates were more than nice and helpful. I was taken back to see the other reviews I saw which some looked to be based on mere insecurity/and or intuition of a customer, how crazy! Thank y'all for always treating me along with anyone Ive ever witnessed come in this location with respect and diligence!”
“I had a really good experience recently with a teller inside. She was so friendly and patient as my family had several things to cash and deposit. It took a while and she was never rude and very thorough with the transactions. I never got her name but the receipt says Teller 609.”
“This teller name ELIAS was friendly, courteous and very helpful to have me reset the password to my bank account. This is very important to me. I haven't seen my account for a while. Thank you very much ELIAS”
“Erlinda was so helpful and patient with me! She’s very knowledgeable about CDs and showed me how to use my app. She took her time on explaining everything to my daughter and I. I highly recommend going to her to get some help with your acc.”
“I was really upset and distressed over an issue on my account. After the csr failed to resolve my issue, I went into the bank and spoke with one of tellers. She went out of her way along with a manager, to ensure their was no suspicious issues on my account and they created a new acct for me. I value the service I received and will never forget it.”
“I had an issue with the coin machine and the woman at the front (I believe her name was Ari) went above and beyond to help me with the issue. She was very polite and professional the entire time. She never rushed helping with the issue or made me feel like a bother. I appreciated it! She’s a good employee to keep.”
“Amazing and quick customer service. I had a new account set up within minutes and was treated extremely well. Destiny Ybarra was fantastic and I would highly recommend her and this branch.”
“I have been with RFBCU for a few years now. Every visit is very pleasant. Today Alejandra was swamped as it seemed she was the only mobile teller around 1 pm. She was very attentive, greeted every customer with a smile so bright, I could hear it! I just want to give her an applause ????? for delivering excellent customer service!! Thank you !”
“Corbin and Drake are both so amazing. They helped us with what we needed and were so down to earth and very easy to talk to. They went above and beyond. Thank you.”
“Outstanding Customer Service! Went for Notary Service. Fast, simple, and free! I love NFCU. The woman who helped us was polite, respectful, patient, and professional.”
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“I’m writing this letter from a place of truth, care, and respect—for myself, for you, and for everyone who’s doing their best to serve others with integrity.
Doing right isn’t about being perfect. It’s about understanding the care it takes to help one another, to listen, and to grow. I’m not here to outshine anyone. I’m here to be honest, to be real, and to stand as someone who values character over competition.
Customer service, at its best, is about people trying to be the best version of themselves. It’s not about power or blame. It’s about learning through life’s experiences—lessons from God that shape us, humble us, and remind us that we’re all human. No one should be put on a high horse, and no one should be looked down on. We’re all part of the same company, the same community, and we all deserve respect.
If there’s a problem, go to the source. Don’t complain behind closed doors. Whether it’s an ATM issue or a misunderstanding, let’s work together to fix it the right way. Complaining doesn’t build character—accountability does. We all have defaults, but we also have the power to rise above them. Our character is shaped not by who we are on paper, but by how we treat others and how we honor ourselves.
I respect you. I respect my peers. I respect anyone who’s trying. And I ask that we all respect one another, flaws and all. Because that’s what it’s about—being proud of who we are, and letting others be proud of who they are too.
I’m autistic, and I’m proud. I’m proud of my voice, my journey, and my truth. And I’m grateful to those who help me along the way. Akaila, thank you for your help. And to everyone reading this—thank you for listening, and may you have a blessed day.
With respect,
Tatianna”