“Jeremaia in Lumber really helped me find the piece of lumber I needed. He was so helpful and offered to carry the lumber to the front for me. Super polite and very friendly. What a great young man you have working at Lowe’s. I left happy because I got what I needed and The service was A+! Also, the refund desk Lady was super nice as well. (sales #:R S2929MAO 5205159 Trans 346534184 2/13/26) Good Job!”
“This is s wonderful, caring, professional company that went above and beyond to provide us with a generator while ours was being repaired. They clearly tutored us on the proper fuel to use and patiently answered any questions we had on how to operate our generator. We will gladly tell our friends about this company and use them again. Thank you for your honesty and the great service.”
“Had a rough start to my Recteq pellet smoker but this place did me right, especially Brian. They swapped me with a new Recteq before Recteq customer service could even call me. Delivery was free and they communicated so well. Definitely will shop here more!!”
“Came by Apex today and Jeff was super nice and helped us out. Answered any question we had and offer us options. Even helped us out in ordering more supply so we can come pick up more later on. Jeff was a great help, helped in a confused and stressed situation.”
“I went in looking to replace some stripped screws for my monitor stand and Stephen was incredibly patient and helpful making sure I got what I needed 🌟 I've recently moved to the area and I already plan to make Elliot's my go-to hardware store.”
“Absolutely awesome staff at this location. No hassle no worries. Roberto was extremely helpful and professional with a smile on his face. Thanks i will be back again”
“I had a great experience at Harbor Freight in Richardson. The staff was super friendly, helpful, and welcoming from the moment I walked in. Honestly, it’s some of the best customer service I’ve seen in retail in a long time. They were knowledgeable, answered my questions, and made the whole shopping experience easy and enjoyable. It’s refreshing to find a team that genuinely cares about helping customers. I’ll definitely be back!”
“Great company. Quick to let me know the model I ordered was out of stock and will not be back for another few months, they worked with me after I had already paid to find another inventory item that suits my needs, there was absolutely no hassle and they are quick to respond to any questions you may have. Fantastic experience”
“I went in and was amazed at the selection of window cleaning products and tools they had. It's super convenient the store is 10 minutes from my house. I want to give a special shout-out to Nick the owner. After having equipment stolen out of my truck on a job, he took care of me. I'm very grateful!”
“Cashier helped to make sure what I needed was in stock. Employee not only wheeled out the heavy item I purchased, but helped get it in the truck and took the shopping cart back so I didn’t have to. Rowlett location was clean and organized as always.”
“A great store with excellent customer service. I recently bought a stihl weed eater from the store and realized I meant to purchase the larger version with variable speed. The store manager Ali and the other staff made this process incredibly smooth. Also, every time I have shopped at the store I always get immediate service and it is quite a pleasurable shopping experience compared to the big box stores.”
“I highly recommend taking their classes if you are wanting to get started on woodworking, but don't know where to start. I have taken their basic woodworking and hand tool classes with Howard and both were amazing! I went in not ever using a power tool or hand tool before. As you can imagine, I was nervous and ready to embarrass myself, but Howard never made me feel that way. He took the time to explain everything and guided us the entire time. Classes are small (4-6 people) so you get the individual attention you need. If you look at the cost of the classes and how many hours you spend with a professional woodworker and the supplies they provide, you'll realize what an incredible value it is. This place is a hidden gem!”
“About three years ago, I had a door recalibrated. They did a terrific job. More recently, I needed to replace the bottom door sweep on our front door. Our front door is 3 1/2 feet wide and 2 1/4 inches thick. You can't buy these at Home Depot or Lowe's. Richardson door was nice enough to sell me the part that I need so I could install it myself. I called a couple of their competitors first, they would not sell any parts.”
“Austin was super helpful finding exactly the plumbing parts I needed PLUS teaching me how to put everything together. For a rookie like myself, I would highly recommend Locke. Thanks!”
“I enjoyed a great experience purchasing several STIHL gas-powered items from this location during their April 2026 STIHL Open House. Alan possesses a great wealth of knowledge regarding their STIHL products, and he provided very professional and courteous assistance from the moment I entered the store. I also received great service from Jim, their store manager. These two gentlemen helped equip me with the proper tools, and they saved me a great deal of money by notifying me about the Open House event during an earlier store visit. I highly recommend Alan, Jim and the East Plano Northern Tool location for your STIHL and other equipment needs.”
“I continue to e a valued customer. The tools sold here are offered at different qualities. Some of thier tools have improved so much since they first opened thier stores in the metropolitan. Because of these stores lower prices, small businesses have flourished. Competition is good. Because some businesses take advantage of naive customers. When competition happens it creates lower prices for consumers.”
“I have been working with John and his team for several years and have always been well taken care of. If they didn't have an item I knew I could get it in reasonable time frame. Since the new owners have come on board we have seen a great cost savings. Keep up the great work.”
“Although this place is not open to the public if you do need plywood, trim, or doors there really is no better place to go. They have a CNC machine which opens up a ton of options for them to help you make custom orders! They have good prices on bulk buys as well as good deals on inventory they are trying to move. Go check out the showroom. If you were a contractor to see what options you can get for cheap! The owners are very nice and they are very passionate about making sure that their customers receive great service! Also ask about their contractors who will do installation on doors.”
“Had a great experience both times I’ve purchased something. Ordering was easy, prices were very reasonable, and shipping was fast. Highly recommend this seller. A+”
“I got a safe from here, waited a little bit before going through with buying it. The day I was going to go ahead and purchase it, it went off sale. The store honored the discount which was already doing me a great favor. Sadly the safe ended up have some sealing problems but after talking with Tractor Supply they were happy to get an exchange. The store waited for a brand new one that was still in the box to show up and even held it for me to make sure I got that one. Im not one to write reviews but this for sure warranted it. The manager and employees went well above and beyond for me. Thank y'all so much for helping me out and being patient with getting me an exchange. Couldn't have been happier and couldn't have gotten better service.”
“I can believe it I find drill bits to perforate stainless steel metal I have hard time finding them and this ACE has what I was looking for Awesome thanks”
“Had a good experience. The sales lady named Shanna was friendly and knowledgeable and helpful. It is rare to get genuine service these days. I will definitely be back.”
“I’ve been coming here for years to pick up tools for my husband & the employees here are very nice & helpful. They always help me bring out boxes of nails out to my truck. Definitely recommend!”
“While my husband was waiting at another welding gas supplier for its truck to show up resupply gas (he had already been to another one), i looked up other welding supply companies and found Mitchell Welding. I sent him the information, and he drove over there and they had the gas he needed. Took great care of him. He will continue to use them for all of his welding supply needs. Give them a try. Great customer service.”
“Amazing responsiveness over the phone and in-store. Always have a pleasure dealing with Seth, he is super helpful and informative, always provides me with excellent service, I'm really glad he's back at the Garland branch.”
“I recommend this company very highly! Install & refinish hardwood.I had to match existing hardwood when I demolished a wall in my living room. Specialty Hardwood installed new hardwood and also refinished all my existing hardwood.It looks absolutely wonderful. They provide great service. In addition, both management and the team are great people, honest, hard-working and pleasant to be around. They do the project right.Services: Install flooring”
“SW Door did a great job for us installing custom new front and back doors in our 30-year old house nearly 10 years ago. They were helpful, on-time, fairly priced, and even spoke English. But I didnt review them then. This review is for going above-and-beyond. A few months ago a tiny part of our front door locking mechanism came loose, fell out, and was lost. It was a special crew that held the door handle in place and was difficult to find. SW Door took my call and worked w the original manufacturer to identify the piece and get it shipped for me -- at no cost. There was no real revenue opportunity here TODAY for SW Door, but they did the right thing and really helped me out. So next project I have they will certainly earn my business -- again. And I might note, the doors they installed almost 10 years ago operate like a champ. Very satisfied and I'd highly recommend them.Service: General door installation”
“Very reliable, these people know what they are selling, so they can translate that into identifying anything you might not be able to find yourself. Great service!!!!!!”
“Last week James Marshall went above and beyond, and provided me service on top of service.I have shopped at lots of different Home Depot stores and never had someone make such an effort to help me with multiple needs. I will alway come back to this Home Depot from here on out. Thanks again James! Mark D.”
“I just wanted to leave a quick review about one of your workers Justin. He was FANTASTIC! He was so kind to me when he was getting orders together and helping me find what I needed! Justin mentioned he is also in college and working! He is juggling school and work!? With such a great attitude and passion for his work! WOW! Just WOW! What a great kid! Need more hard workers like him! I will always go to this Home Depot as long as Justin is there working!!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.