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“We just want to give a shout out to Dakota who was working in paints today August 20th at the Wylie Home Depot as well as Darlene who was working in the chain area. Both ladies deserve a raise thank you for the excellent customer service”
“This is s wonderful, caring, professional company that went above and beyond to provide us with a generator while ours was being repaired. They clearly tutored us on the proper fuel to use and patiently answered any questions we had on how to operate our generator.
We will gladly tell our friends about this company and use them again. Thank you for your honesty and the great service.”
“Had a rough start to my Recteq pellet smoker but this place did me right, especially Brian. They swapped me with a new Recteq before Recteq customer service could even call me. Delivery was free and they communicated so well. Definitely will shop here more!!”
“We just went to Elliott’s for Christmas lights and JASON was absolutely awesome. He helped us find everything we need for lights and even more!! We will definitely be back!!”
“Absolutely awesome staff at this location. No hassle no worries. Roberto was extremely helpful and professional with a smile on his face. Thanks i will be back again”
“I had a great experience at Harbor Freight in Richardson. The staff was super friendly, helpful, and welcoming from the moment I walked in. Honestly, it’s some of the best customer service I’ve seen in retail in a long time. They were knowledgeable, answered my questions, and made the whole shopping experience easy and enjoyable. It’s refreshing to find a team that genuinely cares about helping customers. I’ll definitely be back!”
“Great company. Quick to let me know the model I ordered was out of stock and will not be back for another few months, they worked with me after I had already paid to find another inventory item that suits my needs, there was absolutely no hassle and they are quick to respond to any questions you may have. Fantastic experience”
“The customer service is unmatched!!! Came in for a new front door handle and lock they are very knowledgeable and very helpful went above and beyond to help me! Truly great people working here. Will definitely be back for any hardware needs highly recommend to any needing anything!!!”
“Cashier helped to make sure what I needed was in stock. Employee not only wheeled out the heavy item I purchased, but helped get it in the truck and took the shopping cart back so I didn’t have to. Rowlett location was clean and organized as always.”
“A great store with excellent customer service. I recently bought a stihl weed eater from the store and realized I meant to purchase the larger version with variable speed. The store manager Ali and the other staff made this process incredibly smooth. Also, every time I have shopped at the store I always get immediate service and it is quite a pleasurable shopping experience compared to the big box stores.”
“I enjoyed a great experience purchasing several STIHL gas-powered items from this location during their April 2026 STIHL Open House. Alan possesses a great wealth of knowledge regarding their STIHL products, and he provided very professional and courteous assistance from the moment I entered the store. I also received great service from Jim, their store manager. These two gentlemen helped equip me with the proper tools, and they saved me a great deal of money by notifying me about the Open House event during an earlier store visit. I highly recommend Alan, Jim and the East Plano Northern Tool location for your STIHL and other equipment needs.”
“I have been working with John and his team for several years and have always been well taken care of. If they didn't have an item I knew I could get it in reasonable time frame. Since the new owners have come on board we have seen a great cost savings. Keep up the great work.”
“Although this place is not open to the public if you do need plywood, trim, or doors there really is no better place to go. They have a CNC machine which opens up a ton of options for them to help you make custom orders!
They have good prices on bulk buys as well as good deals on inventory they are trying to move.
Go check out the showroom. If you were a contractor to see what options you can get for cheap!
The owners are very nice and they are very passionate about making sure that their customers receive great service!
Also ask about their contractors who will do installation on doors.”
“Had a great experience both times I’ve purchased something. Ordering was easy, prices were very reasonable, and shipping was fast. Highly recommend this seller. A+”
“Very personable employees. Knowledgeable and helpful. Focus on saving you money instead of making a buck. Already have been back a number of times and will continue to choose this hardware store over big box places. LOVE THIS PLACE!”
“I’ve been coming here for years to pick up tools for my husband & the employees here are very nice & helpful. They always help me bring out boxes of nails out to my truck. Definitely recommend!”
“While my husband was waiting at another welding gas supplier for its truck to show up resupply gas (he had already been to another one), i looked up other welding supply companies and found Mitchell Welding. I sent him the information, and he drove over there and they had the gas he needed. Took great care of him. He will continue to use them for all of his welding supply needs. Give them a try. Great customer service.”
“I recently ordered paint for curbside pickup, which is much easier than bringing my three kids into the store. Khalil delivered the paint with a huge smile and even offered me a cold bottle of water. His kindness made me feel less guilty about using the curbside service. Excellent customer service!”
“Amazing responsiveness over the phone and in-store. Always have a pleasure dealing with Seth, he is super helpful and informative, always provides me with excellent service, I'm really glad he's back at the Garland branch.”
“I recommend this company very highly! Install & refinish hardwood.I had to match existing hardwood when I demolished a wall in my living room. Specialty Hardwood installed new hardwood and also refinished all my existing hardwood.It looks absolutely wonderful. They provide great service. In addition, both management and the team are great people, honest, hard-working and pleasant to be around. They do the project right.Services: Install flooring”
“Very reliable, these people know what they are selling, so they can translate that into identifying anything you might not be able to find yourself. Great service!!!!!!”
“I just wanted to leave a quick review about one of your workers Justin. He was FANTASTIC! He was so kind to me when he was getting orders together and helping me find what I needed! Justin mentioned he is also in college and working! He is juggling school and work!? With such a great attitude and passion for his work! WOW! Just WOW! What a great kid! Need more hard workers like him! I will always go to this Home Depot as long as Justin is there working!!”
8:00 AM - 8:00 PM
11333 E NW Hwy, Dallas
Hardware Stores
“As I continue purchasing my appliances from Lowe’s, once again I understand why. The purchase was super easy- delivery was exactly as promised- and Eric, the delivery driver was absolutely above and beyond anything I wanted! It has always been a great experience with Lowe’s!! Keep up the good work!”
“Went to multiple home depot and was having trouble renting a machine to dig holes but as soon as I got to Rockwall the staff at tool rental was very nice and friendly especially Carlos. They are doing a great job!”
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“I got a safe from here, waited a little bit before going through with buying it. The day I was going to go ahead and purchase it, it went off sale. The store honored the discount which was already doing me a great favor. Sadly the safe ended up have some sealing problems but after talking with Tractor Supply they were happy to get an exchange. The store waited for a brand new one that was still in the box to show up and even held it for me to make sure I got that one.
Im not one to write reviews but this for sure warranted it. The manager and employees went well above and beyond for me. Thank y'all so much for helping me out and being patient with getting me an exchange. Couldn't have been happier and couldn't have gotten better service.”