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“I had my broken screen replaced at another phone repair store located in Walmart. Finally got the screen replaced but the next day discovered that the camera no longer worked. Took it back and was given excuses about having to wait 1 to 3 months for the phone to update. (had many other issues at that location as well!) Went to phone Geeks and they took the phone apart and discovered that the camera had not been connected during the screen replacement. Phone Geeks is definitely my phone repair store from now on. Great customer service! Wish I had gone there first!”
“Excellent service from Tesla! She went above and beyond to help us transfer my line to a new phone. Truly professional and the best at what she does! They also have a great variety of products to choose from ?”
“Everyone at this location is welcoming and willing to help! we had the pleasure of working with Ash, and he was the ultimate professional. He took the time to make sure we understood our options and explained all charges that would be incurred. We originally went into this store to just ask a question, and after speaking with Ash we decided we would not do business at any other Verizon location. We ended up upgrading 2 lines our plan”
“I got to work with Stephanie , she is absolutely amazing!! She picks up the phone and helped with a complicated case for phone transfers. She helped day and night for over 2 months. Incredible follow up. She is a rock star!!!!!!!!!!!”
“Nathan was incredible he quickly and efficiently explained big issues i have had . He should be a manager!! And Jocelyn was very
helpful also. Hold onto great employees. Nathan should be training the customer service people on your phone lines. They all have been horrible. Wasted months of my time.”
“AMAZING SERVICE! Miss Isabella specifically gave me her all and the most amazing customer service.
I had previously gone to just about every other T-Mobile store in the area not being helped at all, and given completely different answers by all stores. I took one last chance and made a bit of a trip to this location. THEY GAVE ME THE BEST SERVICE! Kind and helpful while also being straightforward and clear. My situation was a bit of a tough one, but it was completely handled in the end all thanks to Miss Isabella. She legit sat on T-Mobile support line getting everything handled for me for about 30 minutes. I felt listened to and understood. Because of Miss Isabella and her amazing service, I will be coming to this specific store if I ever need any help again. THANK YOU SO MUCH MISS ISABELLA! You deserve all the kindness, and thank you again. ❤️”
“The lady's were awesome very helpful. ..I didn't get her name but she is a manager we did spend a lot of time in there with my aunt getting an upgrade but we didn't mind lol the manager greeted us and helped in every which way needed my aunt and I AND Ruby appreciate u ... thanks for a great visit. ☺️”
“I was happy with her completely professional handling of my phone purchase and when I expressed interest in getting WiFi when I moved she gave me my options and her card . Savanna assured me she would be available to make it happen for me and she did. Exceptional service Savanna Thank you!”
“Alicia, TK, Chyenne, and other's made my family's visit amazing, they were helpful, thoughtful, and knowledgeable about everything. Alicia was absolutely one of a kind, going out of her way to help my autistic 7 year old stay entertained the entire 4+ hours! Thank you Alicia!!”
10 AM - 8 PM
1659 TX-46 #105, New Braunfels
Mobile Phones
“We want to give a shout out to our wonderful customer service guy, Bobby, that helped us set up my new iPad with an extraordinary amount of patience while also being able to service at least 5 other customers while we were there. He was very knowledgeable and we will surely be back here if we need another service!”
“Kelly was amazing at assisting us when switching from AT&T to Verizon. She was knowledgeable about the plans and promotions and was very fast and efficient when helping us. Highly recommend working with her! We had a great experience!”
“Something was lodged inside the charging space on my iPhone. We stopped in and the lady working there fixed it right away. There was no charge. Very impressed with their service. Will go back for any future issues.”
10AM - 8PM
140 TX-46 Ste 103, New Braunfels
Mobile Phones
“Luz is an exceptional manager who consistently demonstrates outstanding leadership and empathy. Known for being highly understanding and approachable, Luz ensures that every customer feels valued and heard. With a strong commitment to delivering excellent service, Luz goes above and beyond to resolve concerns promptly and professionally. Their ability to balance team efficiency with genuine care for customer satisfaction makes Luz a true asset to any organization.”
“Ali is the best person to go to, when it comes to customer service, attitude, and overall professionalism. Anytime I come I to the store, he NEVER leaves me dissatisfied. He will always get much praise from me. Thank you Ali ?”
“Ali is always pleasant every time I vist the store. He is very knowledgeable of the devices, company plans, and offers! I definitely recommend shopping here. Thank you so much Ali, for being great.
I went again to get a new phone for my baby and Ruby was also pleasant and helped me out tremendously! Thank you again!”
“Everyone here is so helpful. Always happy greetings at the door and they point you right where you need to go. Always love shopping there and really love ordering online and picking up in store. Definitely a great shopping experience always.”
9AM - 7PM
2802 I-35 H, New Braunfels
Mobile Phones
“Very helpful and knowledgeable staff. Prime location. Bridgette assisted us and stayed with us until all our issues were addressed and completed. A+ customer service ?”
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“Brandon and CPR are AMAZING! I made an appointment bc I thought I cracked the back camera on my iPhone. He called to confirm my appointment and told me not to worry about coming in, let me know that he would order the part, and I could come in after he received it, saving me a trip. When I got there, he found that the crack didn’t go through the cheap protector I had on it, so he didn’t even need to do the repair. I offered to pay a restocking fee for the part he ordered and he told me not to worry about it. Of course I hope I don’t break my phone, but if I do, I’m definitely coming back to Brandon at CPR bc it’s rare to find a business that not only delivers on their services, but also takes care of people when the services end up not being needed!”