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“Oh my goodness I got a new phone and did not know how to work anything on it lol and I went in to the T-Mobile on Davis … Moses helped me. Shawn and Moses were super !! They were so nice and so patient man I was so lucky Both were amazing with their knowledge ! Thank you guys !!”
“Mr. Andres Patino and his manager Andrew were very accommodating and friendly to me. Andres took his time putting the screen protector on my new phone and I appreciate it so much, thank yall”
“Pablo is THE Best!!! Patient, kind, funny…he dealt with a nightmare of a transfer from ATT to TMobile and handled it like a Champ! Go straight to him, and Ivory, at the Southlake location- from the start! NOT customer service line.”
“Dennis was awesome! We were having issues with our new T Mobile Home Internet Router. I took the router in and Dennis took the bad router and got me a another router. He completely set it up for me right there on the store. Dennis was friendly and cheerful the whole time.
What started out to be a frustrating process, finding out the first router we received was defective, turned out to be stress free with Dennis. Outstanding experience Dennis! Great job!”
“Came in for a Tuesday promo and was serviced immediately with no wait. Employees made every effort to get more promo items and gave me the first one when it came in. Very efficient, professional, and friendly.”
“Best customer service I’ve received from any mobile provider I’ve had. Mondo was very knowledgeable and efficient while also making sure he secured me the best deal possible for my situation which I greatly appreciated. Highly recommend going to see him if you need anything. Made what is usually a somewhat dreadful experience, seamless and easy.”
“Came into the store twice after having issues with placing an order online. Jaime was extremely helpful and patient snd ensured I received everything I was looking for and explained all the products and services extremely well. His manager was also very helpful and friendly.
10/10 customer service, will come back and refer friends here in the future.”
“This warmly welcoming store has left the BEST impression on me, my family and my friends. My family and I have been clients for over 15 years. Every time we need a new phone, phone case, chargers etc., we always find the best deals and prices, not to mention their network has the best 5G LTE network, when you switch you get a FREE PHONE, and you get 4 lines for $100 with UNLIMITED DATA!! Perfect for the whole family. In addition, they have the best prices and amazing deals that don’t compare to other competitors. Moreover, having the most amazing friendly faces such as, heraldo and Osiel who are no longer there, but always helped me to get the best deals. Noemi however has been the most wonderful and helpful person I’ve ever met, she helped me log back into my iCloud without a hesitation, and always informs me of deals they were having that I couldn’t help but bought a phone for my dad. I really appreciate boost hiring people who know about phones and have patience with their clients. Not to mention they also have the most understanding, hospitable managers/ owners such as David and Jessica. I would definitely come back here for the years to come. Thank You Boost for being part of my family.”
“I have been wanting to upgrade my phone for awhile, but was debating on waiting on the iphone 17's, but really wanted the pink iphone 16 plus. Well i made the decision to switch from my 14 pro max. i didnt want to wait for the phone to be shipped so i checked which location had it in stores via the T-Life app..Welp this location was the winner. I went in with my mom and was instantly greeted and taken care of. They weren't busy and we didnt feel rushed. I initially was helped by Mauricio Olgiun, he was super nice, helpful and very knowledgeable. when another customer came in they switched out and the next guy Kevin Holleman was just as nice, pleasant and knowledgeable, they were super patient and helped me the whole way through the upgrade process, also Steven Curry was helpful as well. Team Work make the dream work. I normally go into the T-Mobile that is closer to my house on Eastchase, ALWAYS the worst experience. I am willing to travel to this location for all my needs now. Great experience and i LOVE my pink iphone 16 plus!”
“If you are looking to join T-mobile services. Please go to the store on Lamar in Arlington and ask for Glenda. She is absolutely amazing at her job. She will take very good care of you as a customer.”
“Always ask for Miguel Del Valle. He is very informative and always looking to provide you with exceptional service and deals. He has service a few family members and friends and treats them with care and the professionalism they deserved.”
“We went to this location to switch service to a new phone. When we ran into a few hiccups, Jose was a huge help! He gave us several options, was patient, and made sure everything was perfect with our service and phone before we left!”
“Nuvia was an amazing help with setting up our new line on our existing plan, explaining the differences between the different phones we were looking at, and helping us move an existing jumber from Google Fi to T-Mobile.
Mark was also very helpful and great to talk to. The store was clean, we were helped immediately, and there was lots of parking avaliable. Will definitely come back to this location for future needs.”
“So far, our internet has never dropped and is MEGA fast. Also, I had some contractors run over our line and sever it, but Onesource was so quick to respond and follow up with me to get us a new line. Weve only had to wait about 2 days which in my opinion is not bad at all, especially for a problem like this where they have to run a whole new line. They even offered a credit for loss of service and it wasnt even their fault!! With internet companies like comcast out there, Onesource really stands out.
Big shoutout to both Miguel and Kevin, wonderful customer service. They were both friendly and helpful. :)”
“Ace In The Hole Spray Foam was pleased to work with the friendly staff at T-Mobile. After making the switch from AT&T, we are thrilled not only with the savings but also with the exceptional customer assistance we've received thus far. The team was knowledgeable and attentive, helping us find the best plans and devices to fit our needs. If you're looking for great service and value, T-Mobile is definitely the way to go!”
“Went in on 1/15 for a MacBook. I probably called like 7 times prior to even going in with questions, etc. Christian never once sounded annoyed and his customer service remained superb while in store!”
“Seaam is very professional and nice to us when we visited for moving our phone carrier to T-Mobile. He even gave me his phone number in case I need help for my sibling moving his carrier over due to living in different state. He is very passionate on his jobs and taking care of customers. I would love to share my experience with my friends and co-workers doing business with Seaam for the future.”
“Great store and knowledgeable staff. Enrique was especially helpful. He helped my mom get set up and transfer over from Spectrum in no time at all. He also helped her get service for her RV internet as well.”
“Went into store on Denton Hwy for help with my phone and 2 guys working were quick to introduce themselves and offer help. Both explained issues and helped fix quickly, customer service is still great here and why I remain with Verizon. Appreciate it guys!”
“Upgraded phone and had intended to sign up for Apple Watch promotion. Due to the particular watch color being out of stock, an error occurred and was never processed. Went in and the staff patiently addressed the issue by getting it honored, while being very nice and detailed and spending a good amount of time detailing trade offs in purchasing through Verizon vs other vendors. Thank you much to the team members working this AM!”
“I would just like to give a huge shout out to Tati Johnson at the Tarrant PKWY location in Fort Worth, TX. She helped me order my iPhone 16 Pro Max and move my old number over to my new account with ease. If I could give more stars, I would; definitely went above and beyond and exceeded all expectations I could ever imagine. Definitely will be visiting again and hope to have the pleasure of seeing you again. Thank you!!!”
“I had an excellent experience with Spencer at T Mobile Presidio Towne Crossing yesterday and today while troubleshooting a frustrating issue with my daughter's Apple Watch and phone connectivity. He was incredibly thorough in diagnosing the problem, walking through multiple solutions methodically until he finally diagnosed the problem. What really stood out was his patience. He never rushed us or made us feel like we were an inconvenience, even when the troubleshooting process took longer than expected.
His technical knowledge was impressive, but equally important was his genuine willingness to help. You can tell he actually cares about solving customer problems rather than just getting through his day. He was warm, funny and interested in effectively resolving the issue.
Thanks to Spencer’s persistence and expertise, my daughter's devices are working perfectly again. He is definitely an asset to your team.”
“Janelle my sales associate was absolutely wonderful. She is an absolute great hire for y'all. She knows the complete ins and outs about the entire Spectrum system.”
“Zy was great, gave me excellent customer service. Helped me with an order that wouldn't complete online and duplicated it in-store to get me set up. Thanks a ton!”
“I needed a new phone ASAP, and the people there was able to help me get settled. There was a bit of a wait time..I was originally a cricket owner, my phone would be frequently on and off on SOS only and no service. I was tired of it so I switched to Verizon. I got an upgrade from iPhone 12 to the iPhone 14 pro max (deep purple) the guy I had was super helpful and quick with the setup and process. He printed out a paper and explained detail by detail of the breakdown of the price and deals.”
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“Came to the NRH store! Was assisted by Nick G! He went above and beyond until the problem was resolved! Great customer service and took the extra steps necessary to help us! Thanks Nick! I highly recommend coming to this store and letting Nick assist you!!”