Cell Phone Stores in Prosper, TX

“Mason and Will have been nothing but outstanding with our switch from T-mobile to AT&T! Got my wife and myself the new iPhone 17 pro max and couldn’t be happier.”

“I am first time customer with Verizon and I am very impressed with customer service here! At first, I wasn't to sure about making immediate decisions because I like to think about it and shop other locations first, but the Consultant Stephanie had such excellent customer service and was helpful, so in long story short... she basically make me feel very comfortable with my purchase and all services I will receive & knowing I am getting the best value with Verizon. She was full of knowledge, so I know I getting best value, and she saved me a lot of time from have to shopping around other locations where most of them don't even know anything. So Thanks You Stephanie for the excellent help I will recommend my friends, family and anyone reading to come here to this location and don't waste your time anywhere else! When I do reviews for Google is because either they are excellent or very bad a d this was definitely 5 Stars service here at this location! Thank you! ? ?”

“I went to this location to get help with transferring my eSIM to a new device. The rep that helped me (David) was professional & courteous, and had me finished in less than 20 minutes despite juggling multiple customers.
The overall experience of trying to replace a damaged phone was a mess, but that’s not his fault.
With some of T-Mobile’s new initiatives (e.g., requiring the use of the T-Life app to transact with them), I think T-Mobile is playing a dangerous game in terms of actively making the customer experience less seamless. The experience of trying to replace a damaged phone was so clunky (note: it didn’t used to be this way) that I don’t think I will buy a device in store or online through T-Mobile again. There are other avenues to acquire a new device with the hassle of trying to do it in-store.”

“Best customer service experience I’ve ever had in my life . Major props to the manager Alejandro who coordinated everything for me. Everything was smooth, and I got a really great deal on phones and service . If you ever need anything Alejandro is this guy to get the job done .”

“Made the switch from ATT to Optimum and couldn't be happier. The technicians were super nice, on time, and had ALL of my devices up and running before leaving. For a business owner, this was huge! Bonus for businesses, they have an internet back up so we can keep running during an outage!! Welcome to Celina Optimum!
Thanks so much- The Twisted Trail Team”