Verizon offers a wide range of services, including mobile, 5G home internet, and business solutions. Customers can visit the store in Richardson or shop online for convenience. The store provides options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. Verizon's employees, Ahura and Daniel, have been praised for their exceptional customer service. They are described as calm, clear, and competent, providing a low-pressure and genuinely helpful approach. Ahura is recognized for his respect and focus on customer needs, while Daniel is praised for his patience, steadiness, and genuine helpfulness. Other Verizon employees, such as Faith and Brandy, have also received positive reviews for their professionalism, informative guidance, and problem-solving abilities. Customers highlight the cheerful and honest environment of the store, with friendly and helpful staff who go above and beyond to ensure a satisfactory experience. Overall, Verizon's Richardson location is commended for its excellent customer service, knowledgeable and accommodating employees, and commitment to meeting the diverse needs of its clients.
Edgar was awesome and helped me right away. Thank you so much!
January 2026
Ahura and Daniel were the best Verizon employees I’ve ever met. Their low‑pressure, genuinely helpful approach made the whole experience easy and stress‑free. They were patient, kind, and truly focused on what we needed. Outstanding service.
September 2025
Faith was phenomenal on resolving my phone issues. Very professional and very informative saved me from a headache. Thank you once again.
