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“What a resource! I reached out via text after hours of searching and researching. The response time, knowledge, availability, and ability to help me, even if I wasn't able to purchase the trampoline through their company (due to the specific one I wanted) was excellent. Thank you.”
“I stopped in with my girlfriend to find a new pair of shoes for her to wear while at work. She had recently been experiencing some discomfort after being on her feet all day and needed help selecting the right pair for her. Joe was able to explain which models he felt were best based on a 3D scan of her feet. Joe took care of us through every step of the process and listened and addressed our needs. We left with a pair of shoes and the knowledge that we needed. Joe is the best!”
“I placed an online order and when I went to pick up I waited for over 10 minutes. I finally called the store to ask how much longer it was going to be. They said it would be right out. After another 5 mins an employee came out and got my order information and realized I had somehow ordered it for pick up at a store in Plano. So frustrating, especially after the long day I had. I asked her if there was any way to have it switched to the store in Rockwall and she walked me through how to cancel the pick up and change the pick up to where I was. Her name was Natalie and she ran in and completed the order immediately for me and ran it out so quickly! I was so appreciative for her help. True customer service!!”
“I love this place. Have been buying my shoes there for a few years. In the past they had associates that were very knowledgeable in shoes, and this time I fel like the associates were lacking. Seemed like a lot of young girls that only wanted to talk with each other with lil knowledge of shoes.”
“Awesome mom and pop operation, prices are fair and the custom service is amazing. Online is their primary system of business but I wondered around until I found their warehouse and they were more than happy to help me find what I needed and make a purchase in person. This will be my go to stop for sailing supplies on the future!”
“Stopped in to check out Pearl & Pennant and had a great experience. They have a great selection of hats, shirts, and gifts, and the prices seemed fair for the quality. Everyone was friendly and helpful, which I appreciated.
If you’re looking to shop local, it’s definitely worth stopping by!”
“Shawna was amazing to work with. I was able to email her my thoughts, and she made it happen. The communication was top notch. Her attention to detail is exactly what I expect from my business. I have now ordered hats from her and will be ordering my winter gear also. Thank y’all so much!!”
“This review is specifically for Assistant Manager Josh Allred at Dick’s Sporting Goods in Rockwall.
My very first experience with this store was honestly not a good one. My boyfriend and I brought in my brand-new custom first baseman glove to be broken in. I was told over the phone that if I brought it in on Monday, it would be ready within an hour. When we arrived, there was no one available to break it in. A very vague and not-so-friendly associate took our payment, grabbed my phone number, and placed my glove on a rack behind the register.
I didn’t hear anything for two days.
After calling on Wednesday and being transferred around, I finally got a call back from Josh. He had the unfortunate job of telling me that something had happened to the laces on my brand-new glove. And when I say brand new — I mean custom made. (It’s Whataburger themed… so yes, it’s kind of a big deal.) I was beyond upset.
But here’s where Josh changed everything.
Josh is not your typical manager. Instead of giving excuses, he gave solutions. He personally made sure my glove was relaced. On top of that, he provided me with a brand-new first baseman glove — broken in and game-ready — in time for my tournament that Saturday. Not just any glove either… he let me choose the one I wanted.
And the best part? He hand-delivered it to me.
Josh moved faster than Amazon. He did what needed to be done to make it right and to keep a customer. That kind of ownership, accountability, and customer care is rare.
Because of Josh, I will absolutely give Dicks Sporting Goods another chance.
Thank you for going above and beyond.”
“Amazing Experience!!! The Store Manager Travis provided me with Stellar 5-Star service. Travis went above and beyond in meeting my family's needs. I found everything that I needed for a Great Value. Thank you Travis and Chloe for your Kindness and Professionalism.”
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“Staff at this location is friendly, extremely knowledgeable and super helpful! Mr Lee answered all my questions clearly and in detail; THANK YOU!! This will be our go-to gun shop! Highly recommended!”