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“Rima was INCREDIBLE! It was so refreshing to work with someone who actually knew exactly what to do and how to handle our complicated situation. She was patient and kind and most importantly so knowledgeable! If you have the option and need help, ask for Rima!”
“I've been here several times for a variety of services, and everyone that works here is consistently friendly and helpful.
If you are planning to go on a weekend and need to talk to a banker, it helps to make an appointment in advance, since it can get busy.
I also wanted to give a shout out to Miguel who spent a lot of time with me to help with all of my questions on my account and CD, and Emily as well.
Great customer service!”
“Such a joy to work with Miss Magaly at the bank. She has helped me out several times and I’m so grateful for her efforts. In fact all of the staff members do an excellent job. Many Thanks”
“I love this branch. I’ve with DATCU I’ve 40 years. Living in Carrollton for the past 23 years this is my branch. Customer service outstanding and I also love the online chat.”
“Haven't been in a branch in years. Needed some paperwork and met with Mr Robert Miller. He was gracious to handle my issue and answered many of my questions. Great customer service.”
“I've always had a Great experience with this branch. Someone took my wallet and I had to go to the bank to cover my accounts. I was Distraught, Matha, Claudia, and Jorge were simply amazing. They did everything that they could to assist me with the issue.. They're always very helpful and resourceful. Matha is AMAZING !! I hope I didn't misspell their names.”
“I just wanted to mention how nice, helpful, and respectful a banker named Faraz Kazmi has been to me every time I go in this branch in The Colony Tx on 121 . This young man is a good example how all American men in a business should act towards a customer. I appreciate it and wish you the best Faraz.”
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“I would just like to acknowledge Ms/Mrs. Antoine for her amazing awareness and customer service skills. I was unaware of my actions appearing suspicious. I was trying to be proactive with another task while getting assistance from her. So she was persistent with asking probing questions to make sure I was really the account owner. I honestly was offended until after I answered the questions correctly and she revealed to me what I was doing that was a red flag. I instantly was embarrassed but very grateful for her awareness because she treated my account as if I was a billionaire and that gave me much reassurance that I am banking with right people. We had a good laugh and of course I apologize but I just want to make it known publicly that Ms/Mrs. Antoine is doing a phenomenal job! P.S. I intentionally didn’t disclose my mistake just in case any scammers are reading the reviews too.”