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“I don’t normally leave reviews, but the level of service I received from Jackson at Navy Federal truly deserves recognition. As a single mom preparing to go out of town, I was in a stressful situation needing a check to clear my account, and Jackson went above and beyond to help me. He didn’t have to personally call me back or take the extra time that he did, but he did anyway — and his kindness and professionalism made all the difference.
Life happens. Many of us have gone through hardships, especially after COVID, and I’ve had my accounts in different statuses over the years while rebuilding and working hard to improve my credit and financial situation. What stood out to me most was that Jackson didn’t treat me like just another account number. He treated me like a loyal customer and a human being.
That kind of compassion and customer service is rare these days, and it genuinely meant a lot to me. Thank you, Jackson, for reminding me what true customer care looks like.”
“Greatest group of bank employees ever! Starting with the teller counter, to the bank advisors and the bank manager, superb! So friendly, supportive and bank smart. We consider them top notch! They deserve a 10+ star rating! Wish other banks cared for their customers half as much! Please give them a big raise!”
“I've been banking there over 10 years now. And I am not the best at managing my money. They have always been very helpful and forgiving when I've made mistakes. The Colony Branch is quite small so all of the tellers know your name And they usually know what you need before you even ask them. It's never crowded. I've only had to wait behind one person before. I'm not a person with a lot of money so there is no reason for them to be especially nice to me. But they are and I appreciate them very much.”
“Rima was INCREDIBLE! It was so refreshing to work with someone who actually knew exactly what to do and how to handle our complicated situation. She was patient and kind and most importantly so knowledgeable! If you have the option and need help, ask for Rima!”
“I've always had a Great experience with this branch. Someone took my wallet and I had to go to the bank to cover my accounts. I was Distraught, Matha, Claudia, and Jorge were simply amazing. They did everything that they could to assist me with the issue.. They're always very helpful and resourceful. Matha is AMAZING !! I hope I didn't misspell their names.”
“I've been here several times for a variety of services, and everyone that works here is consistently friendly and helpful.
If you are planning to go on a weekend and need to talk to a banker, it helps to make an appointment in advance, since it can get busy.
I also wanted to give a shout out to Miguel who spent a lot of time with me to help with all of my questions on my account and CD, and Emily as well.
Great customer service!”
“I am going through a messy separation, and Anita, who I am pretty sure was the bank manager, was the most helpful person hrough this whole process while closing that account.”
“Haven't been in a branch in years. Needed some paperwork and met with Mr Robert Miller. He was gracious to handle my issue and answered many of my questions. Great customer service.”
9:30 AM - 4:00 PM
4703 State Hwy 121, The Colony
Banks
“Been a customer for many years. Always had good experiences with the manager Connie. Worked with other reps and have my safe deposit box in the location. Never any issues getting my business career for.”
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“Kathleen Taylor was very patient and has great communication skills. Also, she was very detailing of providing informations. And the other two ladies were very helpful as well”