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“I will only come to Swanns from now on. I went to Haverty’s and worked with a lady named Cat. My experience with Cat at Haverty’s was very disappointing. I found her to be pushy, dishonest, and lacking product knowledge. Rather than listening to my needs and helping me find the right furniture for my home, I felt pressured throughout the process.
What concerned me most was hearing her speak negatively about other employees. I also overheard her bragging to an older employee about convincing a customer to apply for a credit card and purchase something the customer didn’t even want. That type of sales approach does not inspire confidence or trust.
In contrast, the team at Swann’s was professional, knowledgeable, and took the time to understand my needs without any pressure. They provided the kind of customer service I was looking for and made the entire experience enjoyable.
As a result, I plan to work with Swann’s to furnish and decorate my new home once construction is complete, as well as my daughter’s law office. I highly recommend choosing a company that values customer service, honesty, and professionalism.”
“I purchased a medium priced sofa at about 3000$. The salesman was a great at his job and very friendly. I hope I have a high quality piece of furniture . I wanted to purchase a coffee table and add it to my delivery . . I tried 3 full days to reach anyone at the store. Their call center is in the Phillipines. I have yet to reach any staff member. What is up with that?”
“My favorite place to shop. Ms. Nitaya is the sweetest. She always has my favorite Thai groceries! Don't have to fight traffic in Dallas to get what I need. In Tyler!”
“This is one of my favorite stores in Tyler!!! I live being able to go and meander around and look at all the different foods! My favorite candles ever are sold here they have cute holiday decor its just an all around win!!”
“This lady that works there used to be a history teacher. The amazing woman with so much wealth of information so polite courteous informative patient generous to a fault she gave me a history lesson. You must meet this person. This place has so much to offer.”
“This is my wife and my favorite place to go in the mall. Lost of great stuff that is right up our alley. The staff is helpful and the variety of items you can pick up is great.”
“It was so nice to meet Sam and Amy today while I was shopping for my very first piece of furniture for my new business....and YES, I found it upon first time in. This place is great, but like every good business, it is the people that make you want to come back. Thank you ladies. My boss was so pleased to try out all of the merchandise. ?”
“I love Hobby Lobby. Excellent store for any crafts or anything you need to decorate your home. Great go to place for gifts for that hard to buy for person. Go when you have a couple hours at least to look. Large store for any season”
“This is a very tasteful , eclectic , and artfully displayed assortment of real antiques, and perhaps a few vintage items. The items sold are well chosen, nice quality and distinctive.”
“Visited for the first time yesterday and I adore this store! The owners are delightful and they have such beautiful finds. This modern chic establishment gives Tyler something special, for those of us who love to be a little "extra". ?”
9:30AM - 9:30PM
4801 S Broadway Ave, Tyler
Home Decor
“The store is amazing I love it all the things I’m a guy and I love to go for just curiosity mainly but they have healthy foods and snacks as well and I love to see which healthy oils they carry! My wife and I consider this place a part of our date night! After a good meal we walk it off at home goods!!”
“Really helpful and very informative. Great service and advice to help determine what is best for your sleep pattern. Go see Michael for your next purchase, he will take care of you.”
“Got some really good smelling Sachets, the Passion fruit is my Wifes favorite! These are great in your car and they last a long time! Actually caught them on sale today too!”
9AM - 9PM
3900 Troup Hwy, Tyler
Home Decor
“Had ordered a bakers rack on line to be picked up at the store. Order confirmed and shows one available.
Instructions said would be ready for pick up in 2 hours. I live 40 miles away. Once I got to Tyler, I get an email that the item is not available and my order was cancelled. My question is why did it say one was available?”
“I would like to take a second to give gratitude where it’s due. Backstory: The items that I purchased for my wife’s birthday online arrived today. It was left at my doorstep by UPS. When I arrived home, the box was on the ground, but completely demolished. It was ripped open on one side with the strings of one of the bags hanging out. Upon opening the box I noticed that everything was crammed inside And the necklace that I purchased was missing.
I attempted to call customer service however the call kept getting dropped possibly because they were closed already.
I quickly called the Tyler store and spoke to Jamaal. I explained everything that happened and explain to him the sense of urgency because I needed this for her birthday tomorrow. Without hesitation Jamaal Asked if I would be able to get to the store before 8 PM which I was, and to come see them.
When I arrived, they already had a replacement necklace, waiting on me and even packaged it back up and a very nice gift box. I will say the level of care and concern that was given to me was by far the most outstanding customer service I’ve ever received from any establishment. My wife has definitely always been a long-standing customer with Kendra Scott and will continue to be a lifelong customer.
Shout out to Jamaal for everything. Thank you!!!!!”
9:30AM - 10:30PM
8946 S Broadway Ave, Tyler
Home Decor
“I went into Ross today and I must say ..it was the cleanest, most organized Ross I’ve ever been in. The staff were friendly and smiling . What topped it off was the new Manager “Shaun. I maybe spelling her name wrong however she made my experience even better. Her energy, enthusiasm about being at work and customer service was top notch. I will shop at this Ross alone because she’s there. Y'all go see for yourself. I am going back there this weekend to shop for my fall decor. Thanks Shaun for coming back to Tyler……Ty”
“We had a great experience in-store with Clayton (store manager) as he helped us narrow down our selection and choose the build for our chair. The whole buying process was super easy. Unfortunately, the chair build took 2x as long as expected which was untimely as we had a newborn on the way and this was supposed to be his nursery chair. Clayton had no control over the delay but went out of his way to help my wife and I in the meantime. Frustrations can be resolved with good communication and taking care of your customers, which is what La-Z-Boy did for us. Thanks, Clayton!”
10AM - 10:30PM
4943 S Broadway Ave, Tyler
Home Decor
“I’d like to recognize Kamaria at the Ross in the Cumberland Shopping Center for her outstanding customer service. Even with a long line and a busy store, she stayed positive, friendly, and professional. She kept a great attitude, worked efficiently, and made the wait much more pleasant. Kamaria is a great asset to your team and deserves recognition for her hard work!”
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“I had a great experience with Ivan. He was very helpful, patient and friendly and also helpful with helping me put together furniture for my new apartment. I would definitely go back if I need more furniture! Thanks!”