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“I switched from metro to t mobile and the service was okay.I didn't have wi fib cause there was a misunderstanding 42 days, but then I went to the t mobile at my area town and it was taken care of immediately.”
“Found a Verizon store very close to Longs Creek. The manager, Devon, assisted us and did an excellent job. Very nice, helpful and knowledgeable.
The local neighborhoods should be using this store. The staff is always awesome and there is almost never a wait to have someone assist you.
If I was the owner I would put fliers in the mail, on apartment complex cork board and at nearby restaurants. Nice, clean, convenient location just down the street. A new phone is less that 30 minutes is a record.”
“Went in for 1 phone came out with 2 for my kids lol but anywho just wanted to say Nyomie was amazing she has great customer service very helpful!! Y'all go by and see her for your phone needs?”
“I had an excellent experience with Bridgehead IT, especially thanks to JJ Lopez! JJ made the process of migrating both my laptop and Surface Pro to the cloud incredibly smooth and stress-free. He was professional, patient, and took the time to ensure everything worked perfectly before wrapping up. The level of customer service and technical expertise was outstanding—I highly recommend Bridgehead IT for anyone needing reliable and knowledgeable IT support!”
“I had the worst time with customer service over the phone trying to navigate an issue. I went into the store and Bryan assisted me right away. Not only did he research everything and not make me re-explain myself over and over, but he was also very kind and professional while doing so. He jumped on the phone with customer care and got my issue resolved despite not ever having dealt with my unique situation. He went above and beyond and I am very grateful for the care he took. Go see Bryan for all your phone needs. Outstanding!”
“Went here yesterday and got great service! all questions were answered and the Boost rep was very knowledgeable. Prices are great, left AT and T as they their rates suck. Boost is far more affordable with phones that meet my needs. 2 lines at 80 bucks a month? Done.”
“GVEC made this transition so smooth. The technicians that called me were extremely punctual and knowledgeable. They made the install effortless. The actual service is amazing. Way better than my previous provider. Highly recommend.”
“Tony is the best to help out with the internet he is awesome. I wish all representatives were as good and nice as he is. He really knows his work.Thank you Dianna Velasco. I was using my sister's phone Dalia Sanchez but the account is mine.”
“Ian G is my help today. I really have several issues including the short cut for data usage that T-Mobile is unavailable no more... But he get around that with his knowledge and resolve the issue. Also I see him patiently help a senior to set up pass code and sim block to require photo ID to make any changes. So he was really really good. Pls don't let him go!”
“I had an exceptional experience at the store thanks to Assistant Store Manager Kristopher and the new trainee Kim. They provided amazing service by being incredibly patient and walking David through his account thoroughly. They also recommended the 14-day trial Wi-Fi, which was a great suggestion. I'm very happy with the service and excited to try out the Wi-Fi. Thank you, Kristopher and Kim, for your excellent help!”
“My husband and I had an absolutely wonderful experience at the store because of Monica Johnson. She was so incredibly kind, informative, helpful, and truly helped us in more ways than we expected. My husband and I had been considering moving to a different mobile network (which is not something we shared at the time) but because of Monica, we were able to find a better plan for our needs and are now planning on buying another phone in March. I truly hope we are able to be helped by Monica again the next time we're in store and I truly hope she gets a raise and a promotion because she truly knows what an amazing customer experience takes! I was so happy to learn that she is the manager because there's no doubt she is running a successful ship. Fantastic job to her again!”
“Adam is very knowledgeable and he provided excellent customer service! He explained all the benefits and savings I would get by switching to Boost, and so I did.”
“LOVE everything thing that Joshua R did for me. And just talking to him and his co workers like we were already friends for awhile lol but helped me get a phone that is way better”
“Came in overpaying for my phone bill with t-mobile. Left with a new bill that was half the total of my previous, yet with more services.. Alex at the front desk went out of his way to take care of me and hooked it up with a free speaker n tablet. Come here if ur bill is too high.”
“We are very grateful to Imelda, the manager, for all the help we received resolving our situation, she truly took “the bull by the horns”.
Her help restored our faith in T-Mobile and their excellent customer service skills. I recommend this store to anyone who is seeking expert help.”
“I went into T-Mobile with my dad and Jorge (JC) helped me out. He was incredibly patient and kind, offering thoughtful solutions and making the whole experience smooth and easy. Thank you so much, Jorge, for being so professional and helpful!”
“I had an excellent experience switching my family to T-Mobile and upgrading our phones. Javier made the entire process smooth, straightforward, and stress-free from start to finish. He was knowledgeable, patient, and took the time to clearly explain all of our options so we could make the best decisions for our needs.
Upgrading multiple phones for a family can be overwhelming, but Javier handled everything efficiently and professionally. I truly appreciated his attention to detail and customer service.
Highly recommend T-Mobile, and especially Javier, if you’re considering switching or upgrading.”
“I had an amazing experience at T-Mobile thanks to Bryan Brown and Alejandra! From the moment I walked in, they were both incredibly positive, welcoming, and professional. They made the whole process quick, easy, and actually fun! Which is rare when dealing with phone stuff!
They answered all my questions clearly, helped me fast without rushing me, and made sure I left completely satisfied. You can tell they genuinely care about their customers and enjoy what they do.
If you go to this T-Mobile location, definitely ask for Bryan Brown or Alejandra. They’ll take great care of you!”
“Customer service is great..
Rhonda is always there to answer and return calls..
The technicians are great at reaching out when there are technical issues.. love the 24 hour staff as well..”
“Have]d a salesman come to the door for Internet and phones. Just changed to ATT but changing again to Spectrum.Robert spent quality time getting us set up as I work from home.A+++ service.Thanks for sending great people out, we really enjoyed having Robert assist us.⭐ ⭐ ⭐ ⭐ ⭐”
“My experience with Luis Garcia was fantastic! He assisted me with my new iPhone and having my payments lowered. First part easy-breezy, but when it came to trying to lower my payments, it was nothing the main company could do. I am paying almost $100.00 a month in autopay. Luis tried his best, even though I am over 70 years old and have been with Verizon for 18 years and 9 months, almost 20 years. I guess loyalty with customers means very little. Nevertheless, with valuable representatives, Mr. Luis, makes a great difference to your company. He saw need for me. He made a lasting impression on me that I need to express. He needs to be awarded for hardworking, his knowledgeable, kindness, professionalism, and integrity that he gives to his customers. Let’s give Mr. Luis Garcia the credit and recognition he deserves when it comes to Customer Service. My family wants me to leave Verizon. Time will tell. Thank you, Mr. Garcia, for all you do!!!
Warm Regards,
Mrs. Irma Elliott”
“Showed up yesterday after I had enough with AT&T. I was helped by a knowledgeable guy name nick! Great guy, great service, and great price! Nick was out standing and explained all my options and helped us pick the plan that suited us best. Thanks nick! Thanks spectrum!”
“We have had nothing but good experiences with the Provider. The only negative has been loss of service for 12 hours one day. That however effected large sections of the town, not just our account. No hold times for Customer service and very polite and friendly employees.”
“Theyre great just don't trust zack, he'll screw up your account bad. I'm talking about an employee who physically works here not someone on the phone”
“Outstanding Service at Spectrum Mobile – 22702 US 281 North, San Antonio, TX 78258
I want to sincerely thank the team at this Spectrum location for their exceptional service and support. Manager Matt leads with integrity and professionalism, creating an atmosphere where customers feel truly valued. Sales associate Johnny was absolutely phenomenal—his patience, product knowledge, and genuine care made my visit smooth and stress-free. A few days later, Alexandra stepped in to assist with a very complicated and challenging issue, and she handled it with grace, clarity, and determination.
This team didn’t just meet expectations—they exceeded them. They worked together to resolve my account concerns, explain my options, and ensure I left with the best possible outcome. Their teamwork, empathy, and dedication reflect the kind of customer service that deserves recognition from Spectrum leadership.
Thank you, Matt, Johnny, and Alexandra—you turned a frustrating situation into a positive experience. I hope Spectrum rewards your excellence. You’ve earned my trust and my loyalty.”
“I need internet to work from home. I just moved to San Antonio from El Paso TX, where I had excellent internet with Spectrum, but my apartment complex ONLY offered Internet services with Astound, which they told me after signing our lease… I had never heard from this company before!!! I was really horrified by reading all the reviews, and even thought of moving out of the apartments before even living here. We are going on month, and I can say that so far, our internet has been stronger than the one I had in El Paso. Hope it stays that way ???????????????? Charlie was our agent to hire the service, super friendly and helpful, and unfortunately my husband forgot the name of the techno that installed everything, he also was friendly, fast and professional.”
“Outstanding Customer Support From Travis Today! In some to most cases our service issues can really be our fault. Verizon gives us the alerts they give us the tools and we have to be accountable for any issues caused on our behalf. Travis helped me so much fix a problem I created with grace. I really appreciate the help I received today!”
“Resolved
I went to turn in a phone to get the $1000 trade in credit applied to my account for a new iphone that I had received. When I entered the store the sales people told me that there was a promotion that would allow me to keep the phone but still get credit if I activated a new line for it. They also said there would be no additional cost for adding this line for 3 years. I asked several times and they confirmed each time.
Well it turns out that they had cancelled my trade in, prevented me from getting the credit, and they are also charging me for the new phone line that they said I would not get charged for. Now I am having to work through the various support processes to resolve these issues.
EDIT: I went to the store and it turned out to be a system issue but they resolved everything and all is as promised!! Thank you Christian and Armando for your help!”
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“I was in town visiting my daughter and decided to stop by and replace my phone on Black Friday morning. I am extremely satisfied with the service I received. Both store representatives were very knowledgeable and willing to assist. They even went above and beyond to make sure all my questions were answered. Excellent customer service, this store will definitely be my go to from this point on.”