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“I had to stop and give 5 stars due to Justin's awesome service. Not only did he help my dad get set up completely on his new phone, but he provided us with fantastic customer service. It's always stressful to get a new phone, but he made the experience worth it for all of us! 10 stars if I could! 🙌🏼”
“Best store in my area!! Henry and Kayla are so kind, patient, and knowledgeable. They gave my entire family, an amazing deal and set us up for success. Do yourself a favor and skip the sneaky sales tactics at the corporate
and visit Autry Pond. Thank you Henry! Thank you, Kayla!!”
“Came here looking for a new phone and I scored a deal with Ximena! She was very nice and super helpful i got a new phone for cheap and with all my stuff transfered, amazing customer service i definitely recommend coming here!”
“I had an excellent experience with Bridgehead IT, especially thanks to JJ Lopez! JJ made the process of migrating both my laptop and Surface Pro to the cloud incredibly smooth and stress-free. He was professional, patient, and took the time to ensure everything worked perfectly before wrapping up. The level of customer service and technical expertise was outstanding—I highly recommend Bridgehead IT for anyone needing reliable and knowledgeable IT support!”
“Excellent service. The young lady, Elizabeth is the best I have ever seen. She was able to transfer all of my contacts and all of my apps and that was greatly appreciated she needs a raise in a promotion”
“I had the worst time with customer service over the phone trying to navigate an issue. I went into the store and Bryan assisted me right away. Not only did he research everything and not make me re-explain myself over and over, but he was also very kind and professional while doing so. He jumped on the phone with customer care and got my issue resolved despite not ever having dealt with my unique situation. He went above and beyond and I am very grateful for the care he took. Go see Bryan for all your phone needs. Outstanding!”
“GVEC made this transition so smooth. The technicians that called me were extremely punctual and knowledgeable. They made the install effortless. The actual service is amazing. Way better than my previous provider. Highly recommend.”
“I don’t normally write reviews, but when I experience exceptional customer service, I know it when I feel it, and Ian at T-Mobile was exactly that.
Breaking the protective glass on your phone is never fun, but Ian turned a frustrating situation into a quick, easy, and genuinely pleasant experience. He checked my warranty status (which I didn’t even know I had), explained my options when it had expired, recommended the right replacement glass, thoroughly cleaned my phone, and installed the new screen protector, all in about 10 minutes.
What stood out most wasn’t just the efficiency; it was how well I was treated. Ian was friendly, knowledgeable, and made the whole process effortless. Great customer service is hard to find these days, and Ian absolutely delivered. Thanks again!”
“Tony is the best to help out with the internet he is awesome. I wish all representatives were as good and nice as he is. He really knows his work.Thank you Dianna Velasco. I was using my sister's phone Dalia Sanchez but the account is mine.”
“Adam is very knowledgeable and he provided excellent customer service! He explained all the benefits and savings I would get by switching to Boost, and so I did.”
“I had an exceptional experience at the store thanks to Assistant Store Manager Kristopher and the new trainee Kim. They provided amazing service by being incredibly patient and walking David through his account thoroughly. They also recommended the 14-day trial Wi-Fi, which was a great suggestion. I'm very happy with the service and excited to try out the Wi-Fi. Thank you, Kristopher and Kim, for your excellent help!”
“Manager was so super helpful. And the representative that helped us really took their time to get a very difficult billing problem dealt with. Really appreciate them for helping us understand everything!”
“Maria at North Star Mall was absolutely amazing no one could help use get our claim filed she stayed otp with insurance untill they got us taken care of three days of getting the run around she didn’t give up untill she got us answers GIVE THIS GIRL A PROMOTION!!!!”
“Came in overpaying for my phone bill with t-mobile. Left with a new bill that was half the total of my previous, yet with more services.. Alex at the front desk went out of his way to take care of me and hooked it up with a free speaker n tablet. Come here if ur bill is too high.”
“I just had a pleasant experience at the T-Mobile store#9561 at 4130 South New Braunfels Ave, here in San Antonio. A retail associate named Manuel V. helped me with my new Motorola Edge phone. Manuel was very courteous and professional and answered all my questions that I had about promotional products, as well. I appreciate Manuel's good customer service skills and look forward to the use of my new device. Thank you Manuel and Thank you T-Mobile!”
“Update: once again, this store exceeded my expectations. It’s a long story, but after speaking with TMobile’s worthless AI and human telehelper who was no more help that the AI, I finally spoke with Stephanie at this store. She immediately fixed my issue. I then needed to follow up after going to Best Buy. Well, Best Buy took over an hour, but Ian was able to fix the final step in under 10 minutes. Good Job Team, once again.
2024 ish: I had an issue with my new Iphone. I went to the T-Mobile store in New Braunfels on Loop 337. After waiting for 30 minutes, they asked if I was purchasing a new phone. When I told them no, they sent me away and told me to go to an Apple Store. I then called Apple Care and they were unable to help me. I spoke with T-Mobile online and they couldn’t figure out how to fix my problem.
I was frustrated when I entered the T-Mobile store at the Forum due to my previous experiences. Well, that store runs like a well-oiled machine. There were probably 20 customers waiting when we walked in and we were seen in under 15 minutes. Not only did Devin welcome us immediately, he found an immediate answer to my problem. Trey, the manager, came over to take over and he had my phone issue fixed and helped me update my plan. I cannot give these people and this store any higher review. Thank you for your speedy, knowledgeable, and professional service.”
“Elmi was very helpful and knowledgeable. We had difficulty transferring from AT&T to Verizon and he made sure we were connected with support that could help.”
“Jaun V. and Louis did an amazing job. This location is always professional and friendly. They look out for the best deals and help you make the best choice for your family. They alway offer respect to local military families and overall wondefful to work with. Really appreciate the speed and efficiency they apply to they're work ethic. Would recommend anyone to their store.”
“Awesome customer service!
I had a screen protector issue.
Nadia greeted me and took care of my issue.
Took the initiative, and extra step to complete the actions that I would have needed to complete.
My issued was resolved quickly due to her involvement.
Highly recommend this location.”
“Excellent service had an issue with an old account that shut down my phone.And this particular employee helped me more than any other Jr martinez.!!!!!!!
He'll be the only one that I'll be working with. From now on, it's just a hit-and-miss on who you get. I finally found somebody that knows what they're doing and the management. Was good too.”
“Lee in the San Antonio office has been so amazing throughout my entire process!! I decided to leave Spectrum after 2 weeks because of too much miscommunication on the representative who actually started my service. After requesting to end my service, my call was transferred to Lee. He was able to walk me through promotions and get everything setup and transfer my services from my previous provider. The customer service is truly one of a kind. I experienced issues during the transfer process. After getting it taken care of, Lee said he would do a follow up call to make sure that things were still working out. He did just that! I honestly thought he would forget, but he didn't. I can say Lee is 60% of the reason why I'm still a customer, the other 40% is the price! His customer service skills need to be studied and used throughout training. He deserves so much from this company, I truly hope you guys value him as an employee! I hope he see this and know that everything he's done is so appreciated!”
“The staff was incredibly helpful, understanding, and amiable. They got me in on-time for my appointment, reviewed my issues, and managed to have me out the door with an upgraded router, and a rate reduction with increased performance, and back home to hook up my new router during my lunch hour, enabling me to finish my workday beyond my mobile phone! I'll be visiting this location in the future, should I need any further assistance!”
“Customer service is great..
Rhonda is always there to answer and return calls..
The technicians are great at reaching out when there are technical issues.. love the 24 hour staff as well..”
“Isa and Rigo were awesome! I came in on Wednesday to look at some phones in person and go over some pricing and Isa Was incredibly helpful. And then I went back today to purchase a new phone and Rigo Helped me through the process and even helped me switch over to a new plan. They were both very knowledgeable and friendly and Rigo even helped me look into the home Internet plans and how to set that up. I'm really glad I went in person to go over my options And I'm glad they were so kind with all of my questions”
“Orderly waiting as you sign in when you get there. I recommend making an appointment if you don't have time to wait. I have had two representatives with great knowledge and customer service. A couple of months ago Curtis helped me decide on my phone purchase and set up my new phone. Convenient location also.”
“This spectrum has the most amazing customer service as well as the most knowledgeable staff about their services. I really want to thank Perla for assisting me in my service transfer! It was quick and seamless. I enjoy being a spectrum customer.”
“We have had nothing but good experiences with the Provider. The only negative has been loss of service for 12 hours one day. That however effected large sections of the town, not just our account. No hold times for Customer service and very polite and friendly employees.”
“I need internet to work from home. I just moved to San Antonio from El Paso TX, where I had excellent internet with Spectrum, but my apartment complex ONLY offered Internet services with Astound, which they told me after signing our lease… I had never heard from this company before!!! I was really horrified by reading all the reviews, and even thought of moving out of the apartments before even living here. We are going on month, and I can say that so far, our internet has been stronger than the one I had in El Paso. Hope it stays that way ???????????????? Charlie was our agent to hire the service, super friendly and helpful, and unfortunately my husband forgot the name of the techno that installed everything, he also was friendly, fast and professional.”
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“I was in town visiting my daughter and decided to stop by and replace my phone on Black Friday morning. I am extremely satisfied with the service I received. Both store representatives were very knowledgeable and willing to assist. They even went above and beyond to make sure all my questions were answered. Excellent customer service, this store will definitely be my go to from this point on.”