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“The service rendered at the Verizon store was exemplary. The representative demonstrated professionalism, honesty, and was instrumental in securing a favorable deal that significantly reduced my financial burden. The process was smooth and the customer support was exceptional. I am extremely pleased with the outcome.”
“Quick efficient very helpful staff. The only thing I don't like is if you have a problem with a damaged phone you have to go so far to get it repaired. Other than that great place”
“T-Mobile has truly exceeded my expectations with their outstanding service! I recently visited their store, and I was blown away by the friendliness and professionalism of the staff, particularly YAW. From the moment I walked in, they made me feel welcome and valued as a customer. YAW took the time to listen to my needs and provided tailored solutions without any pressure. Their knowledge and enthusiasm for helping customers were evident, making the entire experience enjoyable. I left the store feeling satisfied and excited !! Highly recommended! Thank you, T-Mobile and YAW, for such a fantastic experience!”
“I needed a new cell, & these people are really fast. Very friendly & helpful. I recommend if you need something from a Verizon store to go to this store. There was no waiting in line. Fast friendly service. Thanks again for my new cell!!! So far so good”
“I had such an amazing experience with Johnny A at T-Mobile! He truly went above and beyond to help me link my daughter’s Sync Kids watch replacement. I actually had to come in two days in a row, and each time he was patient, kind, and completely willing to help without any frustration whatsoever.
He took the time to walk through everything carefully, made sure the watch was properly connected, and didn’t rush the process. As a parent, that meant a lot — especially when dealing with a child’s device. His professionalism and positive attitude made what could have been a stressful situation feel easy and manageable.
Thank you, Johnny, for your outstanding customer service. T-Mobile is lucky to have you!”
“Cynthia was amazing. She took care of switching me over from t Mobile I'm less than 20 minutes. The process was so much easier than expected even though my family has a ton of devices. She was also the only Spanish speaker so she had to take payments, be a translator and take care of lots of other people but somehow made it so that I felt prioritized.ia shocked when she said she wasn't the store manager.We've had a lot of bad experiences with T-Mobile stores so this was a incredible introduction to Verizon”
“Greg was incredibly helpful, friendly and nice. He helped me choose my new phone, recommended a cover and screen protector, and got me all set up. I would highly recommend him for anyone needing a new phone.”
“Jessica is amazing! When I arrived, the line was long with only one associate working. Jessica quickly took care of us all in a very friendly, professional manner.”
“This is my go to T Mobile store for whatever I need. Mike and Seif are awesome!! They set me up with an optimal plan for my devices and saved me a bunch of money! I won't go anywhere else and you shouldn't either. Thanks, guys.”
“Dariel was an amazing customer service associate! I had a terrible experience at the T-Mobile down the road, and he turned things around for me because he explained what my plan offers, how to get unlimited new tempered glass with the Protection 360 plan and was very professional all throughout my visit. Dariel quickly installed my new screen protector, without leaving any bubbles (which is harder than you’d think). Overall, very satisfied with my experience here and grateful for their exemplary customer support!”
“Everyone in this location was busy helping their customers so there was a wait, but as soon as I was up the associate got right to the point and said he can help me with my issue and not to worry. I believe his name was yaw, he was super sweet and knowledgeable.”
“Flori provided outstanding customer service today. She was patient, knowledgeable, and made sure all my questions were answered. Her positive attitude and professionalism really stood out.
I had a great experience that I have never had in other location specially the van dorn location the agent there was rude thanks to Flori today . She went above and beyond to help me and made sure everything was taken care of. Her kindness, patience, and expertise made a big difference. Customer service like this is rare, and I truly appreciate it.”
“I was turning in my equipment for switching to Verizon. They were friendly and not pushy at all; even honestly respected decision. The way I was treated, I definitely would go back if Verizon isn't reliable.
All three agents were busy, but I only waited 8 minutes to be seen.
Store was clean and easy to access, plenty of parking available.”
“I have been a Verizon customer for over 2 decades. Essentially I have found all of your customer service personnel to be courteous, knowledgeable and helpful. However, I was just moments been assisted by Michael from Hybla Valley, Alexandria, Virginia location store. that impressed me as being superior in all aspects of customer service than anyone that I have had the opportunity to deal with before.”
“I read the reviews before I went to return a cable box and honestly I had expected long wait time, and subpar service ,BUT instead I got the most pleasant efficient and personalized customer service one can only hope other companies duplicate. AMADU was not only knowledgeable but his professionalism, patience and personality is highly commendable . Thanks Amadu ??”
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“Carlos definitely the one you want to ask for, great advice and very friendly. Came in with my son, the confusing information Verizon gives us always has me end up with a headache but Carlos was clear and didn't try to oversell. Moreover very knowledgeable. Thank you, we will be back.”