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“Ali is hands down the best customer service rep we've ever encountered! Informative, efficient, able to multi-task, and solved several set up problems — outstanding!!”
“Now first of all I've been a customer of T-Mobile for years. Through my many years I have never been treated the way I was treated today! I’m extremely happy with JAYYY ! she’s a very great person, has really great customer service. I came to her with some issues on my account and I’m so thrilled to leave T-Mobile satisfied.”
“Cindy was incredibly helpful! She took the time to thoroughly explain the promotion that was available in my account, detailing its benefits and how I could take full advantage of it. Her knowledge and clear communication made a real difference in my understanding of the offer.”
“We visited the corporate store in since the employee at the retail store in Annandale didn’t help set our account fully. Mohammed was able to fix our issue and was very patient.”
“I needed a new cell, & these people are really fast. Very friendly & helpful. I recommend if you need something from a Verizon store to go to this store. There was no waiting in line. Fast friendly service. Thanks again for my new cell!!! So far so good”
“Walked in yesterday 15 minutes before close to get my new phone up and running. I was expecting for them to just show me how to set up an eSIM and then I’d do the transfer at home. Mike was amazing and did everything for me. He ended up staying past closing time to make sure everything transferred. He helped me put a tempered glass screen protector on and was just a true pleasure to work with. Customer service was 10 out of 10.”
“Today was a great day to be at T-Mobile on Beulah st in Alexandria.
Julian greeted us when we walked in. He was friendly and VERY knowledgeable. Johnny and Briana were friendly and knowledgeable as well. They all gave great recommendations on phones, plans, and Wi-Fi. They were very patient with my husband as he asked many questions. They answered all questions and took care of our original reason for visiting the store. We did not feel rushed during our visit.
I can honestly say this is the best experience I have had at a T-Mobile store in a long time.
These three make a great team. Because of them I recommend this location.
Thank you again Julian, Johnny, and Briana.”
“This location is The Location.
Today I was helped by Jr and Alvin. I came in at opening, had a broken phone and an already cranky two year old. These guys had great customer service and were so understanding with my little one.
I also witnessed another customer come in with a language barrier, Alvin was incredibly respectful and patient. He utilized a translation app to help the gentleman out. Jr made sure my new phone was completely good to go before I left, accessories installed, everything- perfection.
Come here. Spend your time and money at this location!! It was a good experience because they're good people.”
“Cynthia was amazing. She took care of switching me over from t Mobile I'm less than 20 minutes. The process was so much easier than expected even though my family has a ton of devices. She was also the only Spanish speaker so she had to take payments, be a translator and take care of lots of other people but somehow made it so that I felt prioritized.ia shocked when she said she wasn't the store manager.We've had a lot of bad experiences with T-Mobile stores so this was a incredible introduction to Verizon”
“Jessica is amazing! When I arrived, the line was long with only one associate working. Jessica quickly took care of us all in a very friendly, professional manner.”
“Justin is a professional sales associate at this store, I had some questions about phone upgrade He patiently answered all of them and let me choose what work best for me.”
“First time visiting this Tmobile! Went in with a bit of an emergency because my phone had all but bricked itself that morning, and honestly had a great experience. I worked with Reuben (hope I spelled that right) and he was very real with everything he told me and was super patient and helpful while my old phone was being difficult. Ended up getting a new phone and he was super great helping me set it all up, and he and the manager were superheros in helping me get my files transfered over (old phone was hardly working but they went above and beyond to help me out!) I'm really glad I went, they were total life savers! Also they were all funny and the vibe was good so that was a nice plus ?”
“Me and my family came here to add a looks like and the employee who helped us (her name was Celia) was super lovely to work with. She was so helpful and got the job done seamlessly with minimal hassle on our end and we were really happy with the experience — thanks Celia and a 10/10.”
“This store is absolutely awesome! Yaw was very helpful and knowledgeable about my issue. He helped me with my canceled account and resolved all my issues. Definitely go see him!”
“I had an amazing experience at this location working with Ronnie. He was very informative, extremely knowledgeable and patient. I would recommend everyone check out this location for the best service”
“Great location, Great people, and Great Promotions. I love my new device with my new tablet and watch. Thanks for offering 5g home internet it is very beneficial and cost efficient. Ya are awesome. ?”
“Last week I ordered Internet for my home, and I want to pick up the modem next day. As I walked in I was greeted by friendly sales associates. Right away someone came to me and offered me for help. So I told him my purpose of visiting that day and the sales associate named Dimitri right away, pull out my information and offered me a better speed and connectivity for three dollar more, which was affordable so I took it. But I failed to connect the modem at home. I wasn’t sure what was the issue, so I went back following day to return the modem and get a new one,by the way I spent over an hour on the phone but didn’t get any help I mean they couldn’t solve the problem from the other end. I was greeted and offered for help and I explained the gentleman what was the issue? He asked me about my previous Internet company and suggested me to call them to disconnect which was already disconnected anyway. After a few minutes, he suggested that they have to send a technician to verify the issue but I have to pay $100. So I asked him why should I pay where the connection was never stored or used, he says since I try to connect that’s void of any free help from Cox communication. And he couldn’t offer me any other help but ask me if I want to cancel it or take a new modem and try it out. So I went and talk to Dimitri, who was busy earlier and asked him, What can he do to help me out. After listening to me about what happened he spent few minutes look through my account after that, he offered me two years of service plan that will cover any technical issue if I ever have, and surprised me with no charge whatsoever for next two years. He also made the appointment for me, which was yesterday Friday, technician came by spent about an hour and stored my service. Thank you Dimitri Cox communication is fortunate to have a employee like you. I will recommend Cox communication, specially Kingstown service center to anybody.”
“I had a great experience with the staff at this location. Especially Oscar who was friendly and patient. I didn’t realize I was missing some steps for setting up my internet but Oscar helped me troubleshoot and saved me a ton of time.”
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“Had a great experience with John at the Verizon Wireless store on King Street. Straightforward, sharp, and easy to work with — he broke everything down clearly and made sure I got exactly what I needed without wasting time. No pressure, no upsell — just solid service from someone who knows his stuff. If you’re heading in, ask for John. He’s the real deal.”