“Toby (manager) helped us out and he went above and beyond for us. I screwed up royally and he helped me fix it. It wasn't in his job description but he did it all. I'm very thankful for his help I am happy I switched to att.”
“After visiting the store today, I understand why they have such great reviews. Jason had great customer service and the manager was patient with him if he had any questions, using it as a teachable moment. They really worked well together as a team. I will definitely be visiting the store again if I need anything from Verizon in person. Great job guys!”
“Recently went to Mr Fix because I was having issues with charging my laptop. Mr Fix was able to identify the issue, order the parts, and pay. All within about 15 minutes. No waiting or making an appointment. He called once everything was finalized as he said he would and couldn’t have asked for a better experience.
Highly recommend.”
“Just a FRIENDLY shout out and THANKS to the good hard workin people at Verizon Battlefield in Chesapeake.. If you're wanting to upgrade or just need tech help, go there and talk to MR ALEX DAVIS, one of the most intelligent acknowledgeable Reps I believe associated with Verizon HANDS DOWN.. Definitely one of the most customer oriented and helpful Reps you'll likely to meet.. Tons of thanks Alex.. And Thanks VERIZON... ???”
“I visited this location yesterday to get an unlocked phone activated. Alonda was extremely knowledgeable & Daniel was super friendly! I'm highly impressed with their customer service, as well as the Willingness to go the extra mile for their clients! 10/10 recommend!!!”
“Denzel was awesome and he really helped me with my situation please let whomever it should be reviewed by my first answer was a 5 not a 1 very very much satisfied thank you coach Lawrence”
“Had a wonderful experience at this location upgraded to the iPhone 16 pro max and Bre did an excellent job selling the phone. she was very professional patient and very helpful with everything. Also Kevin did an Amazing job helping me pick out my phone case and screen protector good job guys keep up the great work!!”
“My apologies to this location. I had made a bad repair review and it was actually for the Harbourview location and not this location. My bad review has been removed.”
“Julio was very helpful to my husband and I. We came into the store to get new phones. Julio helped us with everything. He was very knowledgeable and courteous. Explained everything to us and we really appreciated everything he did. We are in our eighties and he was so patient and very friendly. He has to be an incredible employee of Verizon. Cannot say enough good things about him. Great employee.”
“We had the pleasure of being helped by Skylar at the AT&T store during a busy holiday when she was the only employee working due to a call-out. Despite the extra pressure, Skylar remained personable, friendly, and incredibly knowledgeable about all the products and services. She efficiently helped multiple customers without ever making anyone feel rushed or forgotten.
Her professionalism and positive attitude really stood out, especially under such challenging circumstances. It’s clear she goes above and beyond to ensure every customer has a great experience. Skylar definitely deserves recognition from management—she’s an asset to the team and worthy of a raise or promotion!
P.S. adding a few more chairs might be beneficial!”
“I went to 2 phone places one in Chesapeake square and one in Virginia Beach. The one in Virginia Beach quoted me $500 to fix an iPhone 14 Pro Max screen and the other one in Chesapeake square mall quoted me $250 but they didn’t have the screen. When I got to cell phone zone I thought I was gonna hear an outrageous price but they were very nice and helpful in total I spent $235 on my phone repair and couldn’t be happier. They don’t cheat you and they give you a screen that actually fits your phone. When I got my screen fix just a couple months ago in Virginia Beach they gave me a screen that rose off my phone about an 1 1/2 thick. The screen cell phone zone gave me it the closest thing you will get to an apple screen. I am so happy with the work that was done and the services I received. I’m glad to say I will be going back with future phone repairs.”
“Marley was exceptional at helping me out when I needed a new phone after I lost my previous one came in at 730ish and he stayed to make sure my new phone was up and running, many thanks to him and his customer service”
“Says open at 10am. Went twice at 10:30...CLOSED!!
Update 2025- Whatever the issue was, guess they cleaned it up. Been very helpful since. Haven't had any problems. Been open when needed.”
“Ashley is AMAZING! We upgraded our internet service and she got us hooked up with our new router and checked in our old one! Super friendly and fast service! Thanks so much!! ⭐️⭐️⭐️⭐️⭐️”