Victra, a Verizon Authorized Retailer in Chesapeake, VA, is known for providing a positive customer experience. Customers appreciate the knowledgeable and friendly staff, especially associates like Lizzie R. and Julio, who are described as helpful, professional, and patient. They assist with a full range of wireless devices, including phones, tablets, accessories, and device protection, offering clear explanations and personalized service. Customers highlight the store’s excellent customer service, noting staff members are courteous, efficient, and well-informed about the products and services. Many mention that their visits are always enjoyable and that staff members go above and beyond to answer questions and ensure satisfaction. The store's commitment to connecting customers with the right technology in a trustworthy and fun way is evident, and staff recognition for their dedication is strongly implied. Overall, the store has a reputation for friendly, knowledgeable service that keeps customers coming back.
Excellent help and all questions answered. Very nice to work with!!!
January 2026
Store was busy but staff very polite and eager to keep everyone helped and they were both efficient at keeping multiple customers moving forward in parallel. Very friendly and great service.
December 2025
Lenny took the time to listen, plan, and exe ute a resolution. 100% best customer service.